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“Beautiful but.....” 3 of 5 stars
Review of MAHAMAYA Boutique Resort

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MAHAMAYA Boutique Resort
3.5 of 5 Hotel   |   Turtle Point | West Gili Meno, West Nusa Tenggara, Indonesia   |  
Hotel amenities
Ranked #1 of 3 hotels in Gili Meno
Melbourne
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
“Beautiful but.....”
3 of 5 stars Reviewed March 1, 2013

We booked in for 3 nights but had to unexpectedly cut the holiday short after the first night. The resort is classic beach chic - simple, paired back but tastefully decorated. Staff are friendly and attentive. Food was just okay and expensive, but one can slightly forgive given its location and that everything needs to be shipped in (electricity, water etc). The little family run warungs next to the resort are much better eating/drinking options.

We had no consistent electricity to our room the entire day we were there as the supply from the mainland can be intermittent at times. The staff were apologetic as there was nothing they could do. They were kind enough to give us a fan but it was an unbearably hot day (and night - consistent +35 degrees) on a blindingly white coral beach where everything else around it was white - you won't want to forget your hat + sunscreen and proper coral beach footwear here. The pool was small but adequate. Would've liked to see some umbrellas or anything to provide some shade, as unless you are in your room, there is just no respite from the sun. We are sun worshippers but even this was a bit much.

Mahamaya is lovely and quaint, the staff wonderful, but for the price we paid, it left us a little wanting.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, March 2, 2013
Dear wendysanti,

Thank you for your review for MAHAMAYA Boutique Resort and for some of the lovely comments you made about our resort.

We are a small family run resort and we certainly do work very hard to ensure that all of our guests have a pleasant experience with us.
We are pleased that you liked our chic, modern design and the attention to detail of our service team.
We were sorry that you were forced to shorten your trip to the island, we understand due to work circumstances and we hope this was not the reason that our resort seemed to fall a little short of your expectations. We were quite disappointed that your score rating for MAHAMAYA Boutique Resort did not reflect some of your kind words about the resort.

We firmly believe that we provide great quality food and good value for money in our restaurant. We provide a total experience of a very high standard at MAHAMAYA. We are competitively priced for our standard with no hidden extras, as all of our prices already include tax and service charge which goes directly to our deserving staff. Chef Jar works in credibly hard and carefully creates each dish to ensure all guests have an enjoyable dining experience. We generally find that the majority of our guests enjoy our high restaurant standards and prefer to dine inside our resort during their stay. Chef is always happy to cater to individual requests but if guests are looking for simple dining options then we are happy to recommend some of the warungs on the island that can offer a more local dining experience.

To clarify some of your points, with our commitment to sustainability we buy as much local produce as possible but we do of course need to transport goods from Lombok to our small island.
In line with our eco policy, our fresh water in wet season, is collected from rain water and when necessary, we do also bring fresh water on boats from Lombok.
Our electricity supply does infact come from Lombok and unfortunately, on the one night you stayed with us there was an issue with the electricity from Lombok. Due to a fallen cable on the island we had a reduced supply during your day with us which meant the AC although was working, was not at full capacity. We sincerely apologise for this and as you mention it was completely beyond our control. We always provide fans when guests prefer this option and we do have blackout curtains to keep the room as cool as possible during the day but temperatures on the Gilis’ can be very high. Our design allows as much air flow as possible and during the day time, we encourage guests to open the front and back doors to the rooms which allows a cooling breeze to flow through the room. We are located on a tiny island with some limited resources and most of our guests accept this and appreciate our sustainability efforts.
We do have a variety of umbrellas providing sunshade both on our beach and surrounding our pool area.
If you needed assistance with umbrellas, you only had to ask a member of staff who would have been more than happy to assist you in this mattter.

We very much hope that we can welcome you back to MAHAMAYA again when you have more time and we can ensure that your next stay is truly memorable.
Please contact us directly via email to the Managment Team at mahamaya1@live.com

Warmest Regards,
MAHAMAYA Management Team
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Luxembourg City, Luxembourg
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 25, 2013

We booked MAHAMAYA at a very very last minute (probably booked a night or two nights before) in July 2012 as we changed our trip plan in Lombock. We read all reviews on tripadvisor about MAHAMAYA and we were so pleased that we could stay here one night. As many reviews said it was an amazing stay for us, too.

We took a private local boat from Gili Trawangan and landed directly the hotel's beach. As soon as we arrived, a hotel staff immediately came down to the coral beach and picked up our luggages!

We had lunch, dinner & breakfast at the hotel restaurant.
Lunch - we were WOWed by the variety and taste.
Cocktails at MAHAMAYA were simply amazing - we could not stop ordering as every single cocktail tasted so fresh and tasted great.
Dinner - it was absolutely emotional. A beautiful setting and fantastic food. It was one of the most memorable moments & tastes that I could think of.
Breakfast - unfortunately it was not up to the previous day... I think we went breakfast too early, before the main chef comes in the kitchen...

I wish I could've stayed at least one more night...
Thank you MAHAMAYA for your great hospitality!

Other info:
The island gets very very hot in July - August. If you walk around Gili Meno (takes about 1h to go around the entire island), make sure you cover up yourself and bring a good amount of water with you. There are several good beaches in other part of Gili Meno but we swam with wild turtles near hotel's beach.
You will notice that the island has very limited energy & water supply. Let's keep our stay on the island as ecological as possible.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, February 27, 2013
Dear marinka_ilmondo,

Thank you so much for your charming review for MAHAMAYA Boutique Resort.
We are very pleased to hear that you had a such great time your stay with us.
We are very happy to hear that you enjoyed the service, food and the cocktails. Both Chef Jar and Fi our barman are very talented and they both love to create new and interesting dishes and drinks.
We strive to create an environment that is relaxing and perfect for our guests so it’s nice to hear that you had such a nice time during your stay.
We have given your feedback to the whole team who were very happy to hear so many nice comments.

We very much hope that we can welcome you back soon to MAHAMAYA for another very special stay!

Warmest Regards,
MAHAMAYA Management Team
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 24, 2013

We stayed at the Mahamaya for 5 nights in Aug last year (2012)

The service was excellent, the staff were friendly and attentive and the hotel food was delicious.

The sea view villa was perfect with an amazing view.

I would highly recommend staying there. Please reach out with any queries.

Thanks Ajay

Stayed August 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, February 26, 2013
Dear Ajay,

Thank you very much for taking the time to write such a lovely review for MAHAMAYA Boutique Resort.
It was very nice to hear that you had such a lovely time during your stay with us.

We are pleased that you liked our chic, modern design, our food and the attention to detail of our service team.
Our staff work hard to make guests stay both memorable and enjoyable and they truly enjoy meeting and getting to know all of our guests. We have happy memories of your visit last year.

We very much hope that we can welcome you back soon for another lovely stay at MAHAMAYA.

Warmest Regards,
MAHAMAYA Management Tea
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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2013

well, this place seem white Eden, white beach, white floor, white house, white room~~ stay here, my heart felt very clean, boss and boss wife so friendly, oh have little angle. staff also friendly, i love there, my parents also love there, this place give us happy mood and good memory.

overthere, you can see abstract painting on the wall, white chairs, tables, ship modeling chairs, and so romantic lights, Delicate tableware... that is hotel boss's superb taste. ECO village, white Eden. nice~~

wish can come again~~

happy chinese new year~~

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, February 22, 2013
Dear YJFboys,

Thank you very much for taking the time to write such a charming review for MAHAMAYA Boutique Resort.
It was very nice to hear that you and your parents had such a lovely time during your stay with us.!

We are pleased that you liked our chic, modern design and our eco philosophy.
Our whole team work hard to make guests stay both memorable and enjoyable and we all truly enjoy meeting and getting to know all of our guests.

It is so nice for us to hear that you had such a lovely and memorable stay with us.
Thank you very much also for posting such amazing photo's of our resort and thank you for letting us post them on our facebook page too.

We very much hope that we can welcome you back soon to MAHAMAYA to our white edenl!

Warmest Regards,
MAHAMAYA Management Team
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Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

This place is still so amazing, everyone greeted us [ Welcome Home :) ] which is very nice. The 7 new pool suites are beautiful with a nice pool just outside the suites. And this time I finally found a sea turtle while snorkeling right off the beach infront of the resort. The staff are ever so helpful and friendly, this place is a must visit if anyone goes to Lombok.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, February 27, 2013
Dear EdwinErica,

Thank you so much for your charming review for MAHAMAYA Boutique Resort restaurant.

We were so happy to welcome you back for a return visit to MAHAMAYA and so very happy to hear that our team welcomed you back so warmly. We are so pleased to hear that the turtles in front of MAHAMAYA hotel welcomed you back also! We strive to provide a total experience of a very high standard at MAHAMAYA so it it very nice to hear that you enjoyed your stay so much again this time.

We very much enjoyed your return visit to MAHAMAYA and we very much hope to welcome you to MAHAMAYA, back home again soon!

Warmest Regards,
MAHAMAYA Management Team
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Fraser Island, Australia
1 review
5 of 5 stars Reviewed January 18, 2013

Best staff anywhere on the planet. Friendly, inspirational and all very Zen. Awesome beach and location. I would definitely recommend it to my friends. The only negative thing is that there is no quality food on the island. But if you are happy to make do and enjoy what the island has to offer, then as long as the food is healthy you will enjoy yourself.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, February 2, 2013
Dear Chen M,

Thank you so much for your kind review for MAHAMAYA Boutique Resort.

It was very good for us to hear such positive feedback about our staff and so very nice to hear that you found the service of such a high standard.
Our team are hand-picked, highly trained by our International management team and do work incredibly hard to ensure guest satisfaction.
Our staff like to make guests stay both memorable and enjoyable and they truly enjoy meeting and getting to know all of our guests.

We do hope you enjoyed the food at MAHAMAYA as chef and his team in the kitchen work hard to create an interesting, varied and healthy menu. We offer both our popular set menu but also a host of fresh daily specials using seasonal ingredients.

We are located in a charming and secluded position, perfect for total relaxation on Gili Meno island.
We very much hope that we can welcome you back soon to MAHAMAYA paradise city!

Warmest Regards,
MAHAMAYA Management Team
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Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2013

I choosed Mahamaya for our stay for honeymoon on the 3rd day after transit from another hotel in Lombok. Mahamaya is our best stay during our honeymoon! We choose Mahamaya primarily based on its photos posted in tripadvisors review and reviewers' fantastic comment and rating, about excellent hotel service, cleanliness, food quality, room quality and good location for snorkeling for seeing turtles. After we experienced staying at Mahamaya, I must admit and say that previous reviewers' comments are true and not overrated because I have experienced all of their comments as well about hotel excellent service, its cleanliness, its stylish design interior, its beach front view villa so when you wake up you directly see the sea. We also enjoyed having breakfast and dinner on the stylish table directly at the beach. I went snorkeling with my wife for two days, each day, we saw sea turtles, even on second day snorkeling, we swim along with a turtle for approx 1 hour, the turtle was not afraid with human instead it swim along with us,really unforgetable memory! All hotel staffs are very friendly. Not only they provided fast service but they asked us what they can do more for any improvement for instance for improved food quality during our dinner and breakfast. On this opportunity, i also would like to express my great appreciation to Ali for her caring when i was sick, thank you very much Ali for your caring and the medicine ! In addition, when we decided to extend our stay in Gili Meno, but unfortunately we did not have any room in Mahamaya, the hotel staff assisted us to look for and book another hotel of good quality for us considering this was our first visit to Gili Meno as we had no idea which one. We really enjoyed walking on the beach of Gili Meno and especially the beach around Mahamaya because it was really quiet and private, we almost found ourselves sleeping when lying down ourselves lazily at Gazebo located in front of our villa on the beach of Mahamaya. Unfortunately we have not had our photos yet to share in this review. We really like Gili Meno and enjoyed our stay in Mahamaya, a perfect place for our honeymoon.

Room Tip: There were only two villas in Mahamaya (candy and cookie), we like it because very quiet and private...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAHAMAYAResort, Owner at MAHAMAYA Boutique Resort, responded to this review, February 2, 2013
Dear BMHJ294229,

Thank you very much for taking the time to write such a charming review for MAHAMAYA Boutique Resort.

We are very pleased to hear that you had a such a lovely time on your honeymoon with us and that our resort lived up to your expectations.

We are happy to hear that you enjoyed the style, comfort and layout of our boutique resort. Chef Jar and his team in the kitchen will be very pleased that you thought the food was so enjoyable and our whole team really do work very hard to ensure that all of our guests are satisfied and happy. Guest comfort and great service are very important to us along with the family feeling we strive to achieve at our Boutique Resort.

We were more than happy to arrange care and medicine when you felt unwell during your stay and we are pleased that you made a speedy recovery so that you could still enjoy your time with us.

We will of course pass on all your lovely comments to our team and they are very much looking forward to your return visit!
We are pleased that you have joined our special list of guests that have seen turtles swimming directly in-front of our Boutique Resort.

We very much hope we can welcome you back again in the future for some more excellent service!

Warmest Regards,
MAHAMAYA Management Team
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Additional Information about MAHAMAYA Boutique Resort

Address: Turtle Point | West Gili Meno, West Nusa Tenggara, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Meno
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 hotels in Gili Meno
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — MAHAMAYA Boutique Resort 3.5*
Official Description (provided by the hotel):
The meaning of MAHAMAYA is ultimate paradise. And that's exactly what you'll find at our hip, eco-friendly resort. So if you're looking for the perfect, leave-it-all-behind, luxury beach destination, we'll be delighted to welcome you to the idyllic island of Gili Meno. ... more   less 
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Also Known As:
MAHAMAYA Boutique Resort Gili Meno, Gili Islands

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