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“A Good Family Holiday but NO SUNBEDS” 4 of 5 stars
Review of Intertur Hotel Miami Ibiza

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Intertur Hotel Miami Ibiza
3.0 of 5 Hotel   |   C/ Pou Roig 1 | Platja d'Es Cana, 07840 Es Canar, Ibiza, Spain   |  
Hotel amenities
Ranked #3 of 14 Hotels in Es Canar
Certificate of Excellence 2014
Galleywood, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“A Good Family Holiday but NO SUNBEDS”
4 of 5 stars Reviewed August 29, 2013

2 Adults 1 Child on an AI basis. We were very pleased with the room, cleanliness, very hard working staff, excellent food, good quality beer (decent size) flat screen tele (BBC 1 and ITV).
But we found the small swimming pool was not big enough for the big hotel, we didn't even bother to try and get a sunbed and I wasn't getting up at 4am to save one. we were told that people were queuing at 6am to grab one.
The hotel is on the beach and there were sunbeds 10E, and pedalos 12E, but we found the beach a bit dirty and seaweedy, that we walked to the cala nova beach around the corner (some of it nudey, so keep your eyes forward) beach less crowded and good waves. Just be aware of the jellyfish as both my husband and son were stung.
I really liked the resort and it had enough shops and restaurants for a nice evening stroll. we found it fairly cheap for drinks,food and gifts to take home.
We also did the mini train ride to the 4 beaches, ferry to Ibiza town which we enjoyed.
I would go again, but not to this hotel due to the sunbed fiasco.

Room Tip: We had one on the side, which was quiet but we still had a seaview
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear Donna W. Thank you very much for your comment. We are pleased to know that most of our services and facilities were to your liking and satisfaction. We will forward your comment onto the staff.

On the other hand, we are really sorry to hear that you would not return to our hotel due to the sunbed situation. The only thing that we can say is that we will try our best to improve it.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Slough, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 29, 2013

We stayed at the Miami from August the 7th for 10 nights. We had stayed here 4 years ago and had a great time so we decided to return, The hotel staff are great, the rooms are well equipped and the restaurant has something for everyone. The only down side is the size of the pool and the lack of sunbeds. It is far too small for the amount of people there. I do think that this is down to the residents of the apartments using the hotel facilities. It would be interesting to see how much quieter it would be if it was just hotel clients using the pool. Over the 10 day stay, we didn't manage to get sunbeds once ! I refuse to set my alarm while on holiday just to get a sunbed so we sat in the very crowded seating area by the bar which is still in the sun. The entertainment was ok, some nights better than others. I do recommend a 10 minute walk to the Cala nova beach and the Atzaro beach restaurant. This place is amazing with massive white sofas and right on the beach. We had our favourite night of the holiday sitting there sipping sangria.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear twiggy127. Thank you for your feedback. We are happy to hear that you decided to return to our hotel for your 2013 holiday. We take special note regarding your comment about the lack of sunbeds and the size of the pool at the pool area. We will do our very best to improve these services in the future.

On the other hand, we are glad to hear that you had a nice stay with us and we are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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Bristol
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 29, 2013

We got back last night after a week's stay on HB basis. There are positive aspects to a holiday here such as the rooms being cleaned everyday and the mostly friendly staff at reception and in the restaurant. However, the rooms are only suitable as double rooms not family rooms as they are absolutely tiny. We are a family of four and with the 2 extra beds put in the room for the kids there was not any floor space at all. The balcony is also minute and only good to hang your towels on at the end of the day.

We found the beach to be rather dirty, with big piles of smelly seaweed and empty drinks cups from the all inclusive guests (the chaviest I have ever come across I must add). Es Canar itself is quite shabby, fully of tacky souvenir shops.

The pool area is an absolue joke! It was over crowded and incredibly noisy with spilt drinks everywhere. If you want a sun bed by the main pool, forget a holiday lie in and get up by 5.30 am then look forward to spending your day next to people who do nothing but drink and smoke the whole day. We preferred the terrace over looking the sea a few steps down from the main pool although even there the sun beds are so close to one another that you can read the book the person lying next to you is reading. I can't get over how selfish and ignorant a lot of the people holidaying at this hotel were. We witnessed many times people reserving 5 sun beds by putting towels down and then not using them for most of the day as they were by the bar getting trollied instead. The people staying next door to us were clearly from another planet. If your are reading this (which I doubt) you rude lot in room 433 should be ashamed of yourselves. Putting the telly on full blast at 2.30 in the morning and then on Tuesday night/Wednesday morning you came back from whatever hovel you had spent the night in shouting and swearing and waking everyone up. Unfortunately this hotel really seems to attract the worst of the Brits abroad. The Germans on the other hand were all nice and civilised families. The food is mass produced for the masses; you won't starve as there is so much of it but I personally prefer quality to quantity.

If you want to escape the resort/hotel for the day, take the bus to Santa Eulalia where you will find a different class of holiday maker along with a nice marina/restaurants and shops.

Last time we went to Ibiza we had a lovely time in beautiful Portinatx in the north of the island and I wish we had gone back there instead.Clearly different people have different priorities/experiences on holiday and if for you a holiday means getting drunk on all inclusive alcohol and getting someone else to deal with your kids then you'll feel you're in heaven in this place. However if you are not, pack your ear plugs.

One more thing, the mattresses don't have mattress protectors and the only thing separating you from the mattress countless other people have slept on is a flimsy sheet. Yuck!!

Room Tip: Pack your ear plugs, a jar of coffee as the one from the machines is like dirty dish water and expec...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear MsSAA. Thank you for your feedback and for your sincerity. We are really sorry to hear all what you say about your room and the pool area, but it is worst for us to hear that these situations spoilt your holiday at our hotel. We will investigate all what you comment in order to improve the quality of our services and facilities.

On the other hand, thank you for your comment about our staff. We are happy to hear that they were friendly and helpful with you.

We hope you give us the chance to accommodate you again if you return to Ibiza in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
accrington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

Just got back my wife and grandchild had a great time the hotel was very clean anything you wanted like pillows was there fast the maids ware very good just ask and you got it. The hotel desk was on the ball speaking good English and very helpful. Around the pools was good if you got up for a sun bed at 7.30 to get 3 beds it was all English at 4.00 that got them only thing wrong. The bars around the pool was good not taking long to get served 5 min and good drinks . The entertainment was brill the hotel entertainers what more can I say they where brilliant they where the kids club in the morning and afternoon .The kids had bright vests on to be soon seen .the hotel is on the beach with sand no rocks no need for sea shoes the beach slopes no big drops The food is very good with a good variation of food best meal breakfast outside on all it was a very good holiday booking to go back for next year.

Room Tip: all rooms are same size all have free a/c and quiet
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear michael w. Thank you for your comment. We are really proud to hear that you have enjoyed all our services and facilities as well as to hear that you have in mind booking for next year.

We cannot wait to see you again!!

Best regards
Intertur Hotels Team
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Bratislava, Slovakia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 28, 2013

I would fully recommend this hotel for families, the hotel is by the beach, rooms are ok , beds are little bit not confortable, food is good, there is everyday program for little ones and also for adults.
The location is very good is near to shops, restaurants and bars.
Hotel is clean, the service is very good and nice people.
We will for sure come one more time to this hotel.

Room Tip: Get a room with view to the sea but not up to the bar, it could be noise durign the early evening.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear isuarez1975. Thank you very much for your comment and for recommending our hotel to families.

On the other hand, we will do our best to improve all services that you have rated somewhat lower. All your comments are really appreciated.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 27, 2013

Had a short break end of April /May.. Things were just starting to open up.
The situation of the Hotel is superb, food more than adequate, in a spacious buffet style restaurant . The short stroll along the beach to the resort centre is really nice, passing between some of the beach side restaurants/bars.
The Hotel is family friendly,and I guess very busy with children during the school holidays.
But go out of season and you have a nice Hotel in a lovely resort,
Should you want to venture to any other resort ,the bus in the centre square will take you to Eulalia and beyond. Really enjoyed our break,and are going back end of September with the Family (adults and 2yr old granddaugter)
All said ,its suitable for all the family

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear mabuddle. Thank you very much for your comment and for recommending our establishment to families. We are also happy to know that you had a nice stay at our hotel.

On the other hand, we have taken into account the aspects you have rated somewhat lower and will try our best to improve them.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harpenden
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 27, 2013

Pay close attention to many of the other reviews here which you can pore over that extol the many virtues of this hotel....namely: great kids (and adult) entertainment from the energetic and non-stop Animation team; the fantastic and wide range of food and drink; cleanliness (at the start of the day at least) in and around the hotel; the staff (on the whole - there's always someone who clearly doesn't want to be there!); the generally relaxed and family friendly environment of the other guests and the superb location on the beach.

What cannot be understated though is the sunbed issue...and yes unforunately I became one of the "sad" ones who felt compelled to get a sunbed at 5.30am....why? Because otherwise there would literally be nowhere to sit around the pool or we would pay €10 per day on the beach (which we know some people did just to avoid the crowds and noise). Shade for the kids in the blazing midday sun was a welcome respite and meant we could still enjoy the warmth and a dip in the pool without having to scramble for shade (probably indoors).

What does not help is that the Miami apartment guests have full use of the facilities as well....so it can become utter bedlam in and around the pool at times. Also, the general behaviour of some holiday makers (lack of general good manners / leaving rubbish lying around rather than walk 5m. to a bin / leaving (plastic) glasses of coke at the side of the pool ready to be kicked in etc.) just gave a "dirty" feel to the surroundings as the day went on...As mentioned though with the cleaners on the go from the first thing the day starts off fresh and clean....

We had two interconnecting rooms which worked well for us and the children (more space / bathrooms / rest areas etc.) but of course that comes at a price. Rooms were kept clean and fresh towels were welcome - our cleaner was very chirpy! Great view from the rooms and as mentioned by Gwynboyo, the inconsiderate behaviour of some families in the small hours was an irritation...people should indeed know better.

Rooms at the back were lovely and quiet with great views (in fact most rooms probably have great views) but the only down side is of course the blazing morning sun into the room without shutters (so rather bright).

On the whole we would not go back here solely because of the sunbed madness and (again as commented) the complete rugby scrum at mealtimes...sometime the noise was so much that you can hardly hear yourself think. It is literally mass catering for the masses! Take it for what it is and as such the quality does well to be as good as it is.....no-one in the family went hungry.

The biggest success of this trip outweighed any negatives massively by the chance meeting of a lovely family with whom we hope to have struck up a friendship for the future - hello to P L J and D. Uno is waiting for you in the new year!

Room Tip: All rooms have views. Rooms at the back on each sides get morning or evening sun.....your choice!
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, October 1, 2013
Dear StueygHarpenden. Thank you for your feedback. We are glad to hear that you enjoyed the entertainment of the hotel as well as to hear that you found superb its location.

On the other hand, we are really sorry to hear that because of the sunbed issue you will not return to our hotel. We will do our very best to improve our sunbed policy in the future.

We hope you give us the chance to accommodate you again in the near future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Miami Ibiza

Address: C/ Pou Roig 1 | Platja d'Es Cana, 07840 Es Canar, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Es Canar
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Es Canar
#4 Romantic Hotel in Es Canar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Intertur Hotel Miami Ibiza 3*
Number of rooms: 365
Official Description (provided by the hotel):
The Intertur Hotel Miami Ibiza offers you accommodation with all the necessary comforts for you to truly enjoy your holiday in an all-inclusive hotel at the beach in Es Canar. It is located in a very peaceful spot, ideal for families and couples who are looking for a holiday in Santa Eulalia.The comfortable rooms with terraces and the gastronomic variety in the restaurants are complemented by the entertainment programs, the musical shows, and all the various sports and excursion options on offer for you to enjoy in the areas surrounding.All the service is coordinated by professionals, giving you personalised attention throughout the day. The hotel services are:•Pool for adults and children•New Splash Pool for youngest children•Restaurant with international buffet with outside terrace•Games room•Miniclub (from 4 to 12 years old)•Poolside bar•Cafe•Sun terrace•Internet Corner and WiFi (with charge)•24-hour reception in Spanish, English, German and French•Fax service•Money exchange services•Car rental•Baby cots free of charge•Kids animation. The hotel boasts 365 rooms: singles, standards, Family room and premium rooms. All the rooms are spacious and very comfortable. They are equipped with satellite-TV, air-conditioning and heating, a telephone, Wifi and safe (with charge), a terrace and a complete bathroom with hairdryer. Some are especially designed for families with children, as they have communicating doors and space for up to 4 beds. There are also cots available for babies at no extra charge.The Premium Rooms give you that little extra during your holiday in Es Canar. They are equipped with a different style of furnishings and have everything at hand for you to rest and enjoy: DVD and Play Station, coffee and tea-making facilities, a mini bar, dressing gowns and slippers, complete bathroom with hairdryer and vanity mirror, Wifi (with charge) and wine and snacks on arrival. ... more   less 
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Also Known As:
Miami Ibiza Hotel
Hotel Miami Ibiza
Miami Ibiza Es Canar
Intertur Hotel Miami Ibiza Es Canar

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