Great hotel (particularly at the end of the season when you almost have the whole thing including two pools to yourself...). And the water spa is magnificent - the best spa I've been to. Definitely opt for the combined room and spa package. It's great value and well worth it.

At EUR500+ a night i was left slightly disappointed by my stay at the Ibiza Gran. The positives:
1) Great breakfasts, huge variety, live egg station, great assortment of fruit and pastries which is unusual for a Spanish hotel.
2) Fantastic pool areas, with plenty of day beds and well serviced by the overstretched pool boys.
3) Great location
The negatives:
1) Poor housekeeping; upon entering our room, we found several black hairs in the bath tub, there was a layer of dust on night tables.
2) We asked for some clothes to be laundered, when they were ready a chambermaid brought them up and despite a do not disturb sign on the door and several shouts by me not to enter the room she opened the door and entered the room! When she realised we were sleeping, she took the clothes away and it took an hour and 3 calls to housekeeping to have them brought up again. 3) The place is characterless and the finishes are cheap, the floors and doors are scratched, there was a mouldy smell in our shower room probably caused by a partially blocked drain.

I was left cold by my experience. If you can get a good rate then go, but I would not return and shan't be recommending it to my friends and family.

Stunning hotel, cool staff with amazing food. It's not cheap but it is good value for money especially with wine and drinks in general that are not at five star prices or even close to what you will pay in a night club or bar! The pool area is very chilled and the staff are fairly attentive and for the size each area feels fairly private. Great location for the old town, pacha and probably in one of the best areas in Ibiza.

The Ibiza Gran hotel is in an excellent location, within walking distance to Ibiza Town and a short drive to anywhere on the island, unique for this type of luxury resort property. The lobby and communal areas are everything you would expect of a 4-5 star hotel, albeit it in a bit of a bland colour palate (brown/beige/cream) with interesting artwork dotted around. Service at reception is in general very friendly and competent. I had a junior suite. The rooms have bathrooms incorporated into the bedroom which adds a little character, with dual basins, a great shower with additional hand attachment and separate loo and bidet. Complementary Aveda toiletries too, nice brand!! The rest of the room's interior was a pretty bland luxury 4 star style, again creams/light yellows/beige/brown. The hardwood floors and modern wood panelling detail in the bathroom area did up the quality of the room somewhat. The balcony had a side view of Dalt Vila, as do most rooms in the hotel, only a small section of the hotel directly faces Ibiza Town. The pool areas are lovely, with the upper deck having views of Dalt Vila, Ibiza Town's UNESCO world heritage site. Lots of sunbeds, daybeds, including four poster daybeds that also had a little seating area, that I loved! The hotel buffet breakfast was lovely, had everything you would expect and more and had a great omlette chef!!! The quality of some items could be improved. The waiting staff at breakfast were also lovely and were happy to cater to any whim. The poolside food and drink service including fresh juices was excellent. Maybe give the food a miss, I had a pizza that was below par. The bar has a good drinks menu and service was good here also. I also visited the spa and had a treatment. Considering the entry price for the spa alone is quite steep, the treatments are quite good value. All staff in the spa were lovely, including the therapist who gave a great massage. The hydrotherapy area was fun and relaxing and is a great area to relax in. Unfortunately, I did have some negative experiences at the hotel. The air conditioning at the hotel was particularly poor, in communal areas in the hotel, but definitely in room. I would go so far to say it was inadequate for a climate where temperatures often reach the 30's. Excuses from the receptionist were that the air conditioning was slow and is bad for health anyway. My partner did ask reception for a fan, however this was "impossible". Not great service I think for a 5 star hotel in a hot country. The receptionist also would not let my partner check another room, this was also "impossible". She did say she would send a technician. I wasn't aware if one ever arrived. The spa, however, had air conditioning blasting away, which leads me to believe that air conditioning is deliberately rationed in the hotel to save on their electricity bills. Poor. The housekeeping service whilst very friendly, was not that great. The room remained somewhat dusty throughout my 7 day stay and the maid did not go out to the balcony once. Another thing I didn't like was that towels were not readily available at the pool. You had to wait for the pool staff, who were run off their feet, to get you some and for them to set up any umbrellas for shade. Despite the all the good things that this hotel has going, I don't think I would stay here again, due to the air conditioning. This is something that could have been very easily changed.