The staff were incredibly helpful and nothing was too much trouble. The hotel is beautifully situated in the middle of the old town. It is very tastefully decorated and many of the rooms a terrace or a balcony. We loved taking breakfast down on the pool terrace with views across the coast and the city and we discovered before we left that the roof terrace would also be a great place for breakfast or evening aperitifs.
Our room (3) was small by comparison with others in the hotel and the bathroom badly in need of renovating with no ventilation. Our friends were in room 7 which was beautiful. Although taxis don't like coming all the way to the hotel because of the extremely narrow streets, the hotel shuttle was a very expensive alternative - more than double the local taxis. Taxi drivers will collect and drop at La Monkas church which is only a short walk away. However, for this reason the hotel is not appropriate for anyone with mobility issues; the streets in the old town are steep, cobbled and very slippery. If you have the right shoes you will love walking around all the little old streets.
A taxi takes 10 - 15 minutes from the airport and cost us 15 euros. The bus was much cheaper but took an hour.