We booked a room for 3 people. The brochure stated that we had a 1 bedroom apartment with a pull-out sofa bed. However, when we arrived we found that there was no door on the bedroom (when I complained to reception I was told that all rooms are the same) and there was no sofa bed, just a hard, grubby sofa which was unsuitable for sleeping on. There was no bedding, only 2 chairs and not enough towels. But the main problem was that the apartments were filthy: there were insect eggs on the floor, sticky stuff all over the walls and ash all over the floor. The smoke alarm had been removed from the ceiling and was in the kitchen drawer with no battery in it. There was no kettle, the fan extractor was broken and quite frankly, I am disgusted that the Ibizamar got any star rating at all.
Hotel and Thomas Cook staff were not interested in our complaint and were rude and unhelpful. I had to contact the UK to organise a transfer and I'm glad I did!
Sorry I can't give more info about the area as I didn't stay here that long! But I can add that there are regular cheap taxi-boats over to San Antonio, where the clubs are, and the clublife is amazing. We ended up staying in the Playa Bella, where we had a fantastic time.
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- Also Known As:
- Ibiza Mar Aparthotel Ibiza Town