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“Comfortable Stay in Karwar” 4 of 5 stars
Review of Karwar - Emerald Bay, A Sterling Holidays Resort

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Karwar - Emerald Bay, A Sterling Holidays Resort
3.0 of 5 Lodge   |   National Highway 17, Sadashivgad Toll Naka, Karwar 581 301, India   |  
Hotel amenities
Bangalore, India
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Comfortable Stay in Karwar”
4 of 5 stars Reviewed September 9, 2013

We enjoyed our stay in Karwar at Sterling Emerald Bay Resort. The rooms overlooking the sea are very good and you can enjoy the scenic beauty from the room itself. The resort is conveniently located near Kali Bridge. The rooms are well furnished and upholstery well maintained. The restaurant serves good food. You can drive down to the beaches which are clean and not crowded. Overall it was a good experience.

Room Tip: Choose sea facing rooms
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Nagpur
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 6, 2013

I checked in Karwar _ Emerald Bay Resort on 31st August, 2013 and checked out on 2nd September, 2013 with my family. Words would not be enough to express the warmth, hospitality, and personal attention that was accorded to us. The fist thing which was noticeable on the faces of the staff was the smile and eagerness to interact with the guest. The staff is young, energetic, helpful and always eager to attend to you with a big smile and politeness. We received a call from Mr. Anand if we would require any assistance to reach the resort as we were landing at Goa airport. This speaks volumes of the personal attention he showed towards the guest. On arrival the check in was smooth and though it was late we were served food with great warmth and believe me we really enjoyed the dinner. I recommend that Chicken Xcauti was simply out of the world. The rooms and bath room were clean spick and span the toileteries provided were at par with any five star hotel. The comfort of the rooms and airconditioning could be rated better then any five star hotel.

All in all the housekeeping and food and beverage services were just out of the world. Though the swimming pool was under maintenance due to lean season. But I would specifically recommend the extra efforts and personal attention given to us during our stay by Ms. Yogitha and Mr. Bhim Singh. I was informed later that Mr. Bhim Singh is presently incharge of the property during our stay as acting Manger of the Resort and my personal congratulations and praise for him for providing services of such an excellent standard and I wish he and his team keeps providing such services in future too when we intend to visit them back again.

Room Tip: The rooms on 4th floor are good.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 6, 2013

Ive stayed in this place when called Lotus. The suite was spacious but had an unpleasant odour. The breakfast was good. The management has now changed. I hope this means better management and cleanliness and up-gradation. If not, the hotel is definitely not worth the money. I would any day drive either to south i.e to Gokarn or North towards Agonda for a "value for money" deal.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Karwar - Emerald Bay, A Sterling Holidays Resort, responded to this review, October 23, 2013
Dear Sir/Madam,

Greetings from Sterling Holidays!

Karwar – Emerald Bay is a Sterling Holiday Resorts (India) Limited resort.

We are concerned that you found the management and cleanliness lacking. Please accept our assurance that we will be bringing this to the attention of the resort team and that this is an aberration as we normally receive very good reviews of this resort.

We do hope that you will holiday with us again and experience our product and service standards, which we continuously try and raise!

We look forward to welcoming you at any one of our 19 resorts soon!

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 2, 2013

After reading the last review here about the resort being "avoidable and a total rip off", we went to Sterling Resorts at Karwar with great trepidation. However, right from check-in at about 6.30 am on 27th Aug 2013, till our check out on 31st Aug 2013, we experienced service from every staff member which simply exceeded expectations.

The suites allotted were exactly as per our request; At the time that we checked in, there was only one person at the reception, but the check in process was handled so smoothly that within less than 5 mins, we were on our way to our suites.

The geyser was not working in one of the suites, but one phone call to the reception, and we had the maintenance guys at our door step, and the problem was resolved in a short time.

The quality, and variety of food as well as the warmth of service in the restaurant was par excellence.. Praveen and Tabish and the rest of the staff made sure that even though the buffet was not laid out, we had ample of our choices from the menu.

The service from Housekeeping was admirable... however late our calls were made at night, they gave us immediate service always with a smile and cheery goodnight! Thanks Rakesh to you and your team. they are really well-trained.

The pool was not operational, and that was the only disappointment.

The rooms are clean, the linen is clean and soft, the staff so courteous, and helpful, all-in-all, I and the other 5 family members with me unanimously say that staying in Sterling really enhanced our experience of Karwar.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 28, 2013

We booked a room on our anniversary trip at this hotel. But our experience was terrible to say the least. You expect the lobby of a hotel that charges you a fat rate to be air conditioned at least. No A/C and mosquitoes. They advertised saying they have wifi, but we realized that it was only in the lobby area and not in the room. They advertise a swimming pool and we discover that the pool is under maintenance and unusable

We had paid through our nose for a 'deluxe room' but it was so bad that we had to upgrade to a suite and shell out an extra 2000 per night which made is 15k for 2 nights (a sum not charged even by the 5* hotels in Bangalore). Once we shifted we had to deal with the smell of DDT on the linen and mattresses, unclean floors. Only saving grace was a reasonably clean bathroom albeit with a broken tub.

Only positives was the prompt room service and the view from the room

Strictly avoidable and a total ripoff!!

Room Tip: Don't stay here
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Karwar - Emerald Bay, A Sterling Holidays Resort, responded to this review, October 23, 2013
Dear Sir,

Greetings from Sterling Holidays! We are concerned about your recent experience at our Karwar resort. We have taken note of your complaint about the non-functioning of the air-conditioner and the closure of swimming pool. These complaints have been brought to the notice of the resort management

We hope you will give us the opportunity to showcase that Sterling Holidays is committed to delivering the best holiday experience. Please do accept our assurance that we are committed to delivering comfortable, hassle free and fun-filled holidays and that the issues raised by you are an exception and not the rule. Our efforts are reflected in some very favourable reviews we have been receiving, including for our Karwar resort.

Thank you for taking the time to give us your feedback. We sincerely hope you will visit us again and give us an opportunity to serve you better.

Sincerely,
The Sterling Holidays Team.
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Maharshtra
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 26, 2013

Great stay at Sterling Holiday Resort in Karwar. The rooms are great. Cleanliness, hygiene, and maintenaince is first class. The view from rooms is lovely. The people are very helping and courteous. Overall, a very pleasant stay in Karwar. Would love to go back again....

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2013

We stayed @ Sterling Resorts, Karwar between 15/8/13 to 17/8/13. We reached the resort early in the morning @ 4.00 a.m. Mr. Narayan in the front office was courteous to complete the formalities early. Flag Hoisting was done and some fun games were arranged in the morning. The rooms were excellant. Housekeeping staff need to be commended for their service. Food in the Restaurant was simply awesome and cheaper when compared to other resorts of sterling. Mr. Shridhar- Restaurant was accomodative in getting us what we desired, though it was out of the menu. We visited the Kali River by walk which is adjacent to the resort. The pool in the resort is also very well maintained. DJ night was arranged for the night and it was simply awesome to enjoy with family. Overall a good place to stay and surely its Value for money.

Room Tip: Opt for the sea facing rooms in the 4th, 5th and 6th floors.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Karwar - Emerald Bay, A Sterling Holidays Resort

Address: National Highway 17, Sadashivgad Toll Naka, Karwar 581 301, India
Location: India > Karnataka > Karwar
Amenities:
Business Center with Internet Access Free Parking Restaurant Spa Airport Transportation
Hotel Style:
Ranked #1 of 9 Specialty lodging in Karwar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Karwar - Emerald Bay, A Sterling Holidays Resort 3*
Official Description (provided by the hotel):
Located next to the estuary where the Kali river meets the Arabian Sea, and with the Sahyadri mountains forming a backdrop, Emerald Bay is a full-service Sterling Holidays resort that offers some beautiful glimpses of an unspoilt, unexplored region of India. The backwaters of the Kali River add to the beauty of this place. Karwar is a great holiday destination due its close proximity to Goa. A combined holiday in our resorts - Villagio in Goa and Emerald Bay in Karwar, will work as a great way to spending long vacations with loved ones. ... more   less 
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