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“See you next year!” 5 of 5 stars
Review of Orpheus Island Resort

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Orpheus Island Resort
4.5 of 5 Resort (All-Inclusive)   |   PO Box 549 | Garbutt East, Orpheus Island, Queensland 4810, Australia   |  
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Ranked #1 of 1 Hotels in Orpheus Island
Five Dock, New South Wales, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“See you next year!”
5 of 5 stars Reviewed September 18, 2013

We were lucky enough to spend 5 days on Orpheus Island. It started off impressivley with a 25 minute helicopter transfer over the clear blue waters of the Coral Sea. We were greeted by Shaun (the island's new GM) and with sparkling wine in hand we quickly realsied that nothing was too much trouble, we could do as much or as little as we wanted. The service by everone on the island was unparralleled, such lovely, warm people that we enjoyed lots of laughs with.

The island had so many great outdoor activites - Dave was keen to take anyone snorkeling or scubadiving, out on the boat for a spot of fishing, grab a kayak, go swimming, or make your own adventure by taking the boat out for a picnic lunch on a secluded beach. If sun is not your thing, opt indoor activites - grab a book or magazine, play pool, head to the spa.

Jen, the resort's horticulturalist, was so excited to take us on a tour of her vegetable garden, her enthusiasm and knowledge was palpable. She is understandably proud of her impessive garden and adores the chooks that supply eggs daily to the kitchen. She has a strong focus on making the island sustainable and organic insisting on not using sprays or presicides, instead opting for companion planting to promote "good bugs" and encourage pollination.

Head chef Ari artfully combines Jen's produce to create a some of the most sublime culinary experiences. He's come from working with Cheong Liew at The Botanical in Melbourne, so it's not surprising he's become a master of fusion food.

But the star of the event - Maggie Beer - joined us with her lovely husband Colin at the event the resort hosted "A Weekend with Maggie Beer". Maggie and Colin mingled with us all, talking and laughing. Then came pièce de résistance - dinner time and this is what this little foodie lives for! Maggie prepared two dinners for us over the 3 days, the most memorable dishes being pesto with burrata, gocci, squid ink risotto, eaton mess - in fact all of them :) but it was agreed that the standout was her buttermilk chicken and eggplant pickle. Each afternoon, she performed master classes (without Colin because he makes her nervous, she joked) and taught us her little tricks, like smoking tomatoes and using whatever you have to hand - don't follow a recipe blindly.

Despite Maggie being the draw card for us to go to Orpheus, we will most certainly be back. We had a wonderful holiday and delighted in the company of fellow foodies, but alos in each and every Orpheus staff member. Thank you for a wonderful trip and fabulous memories, we'll see you next year!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun_Grant, General Manager at Orpheus Island Resort, responded to this review, September 20, 2013
Dear Rebecca G,
We are very pleased that you enjoyed your visit with us and are excited to hear that you intend to return again next year.
As you are now well aware, Orpheus is a very special place and exploring this amazing environment with our guests is something we encourage at every opportunity. Of course, our island beauty is as easily enjoyed simply lounging by the pool or lazing in a hammock on the lawn with a cocktail or good book (or both!) in hand.
Jen was very excited to hear that you enjoyed exploring her garden and loves every opportunity to show it off. Great things happen here every day when her freshly grown produce is combined with Arie's culinary skills. Having Maggie here to share this and so much more with us was a wonderful experience.
Thank you for taking the time to review our lsland hideaway and we look forward to welcoming you back again next year.
Warm regards,
Shaun Grant
General Manager
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92 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Newcastle, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013 via mobile

What an amazing experience! We spent 3 nights on the island and that was our only regret, we should have stayed longer!
Our stay was for the Maggie Beer foodies experience. An amazing opportunity to learn from this magnificent cook and enjoy her spirit and warmth and if course enjoy her magnificent food.
Ari, the island Chef, and his team are maestros in the kitchen. His delicate Asian flavors, and use of product grown on the island was inspiring.
The resort experience was magnificent. Sean, Rachael, Kelly and the team were always there to ensure you enjoyed your stay. The staff are not in your space all the time so you actually get to wind down and relax and choose to do as little or as much as you want.
If you like a holiday where you have a domestic slave following you around attending to your wishes before you have even thought of them this is not the holiday spot for you.
It's about enjoying the island, enjoying the company you are with and experiencing life's beauty with as little impact on the environment as possible.
A big thank you to the Orpheus team for making us feel at home and creating beautiful experiences for us, memories that will warm our souls for years to come!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shaun_Grant, General Manager at Orpheus Island Resort, responded to this review, September 16, 2013
Dear Fredricholtn,

Thank you for your review. I am very pleased to hear that you enjoyed your time with us, albeit too brief.

We were very excited to be hosting "A Weekend with Maggie" and could not be happier that you took so much away with you from the experience. Like you, we found Maggie's warmth and generousity inspiring and Arie and his team of chefs are now striving to even greater heights every day as they prepare new and exciting gourmet menus.

It's wonderful to hear that you still found time to relax and unwind despite such a busy weekend.
Ensuring that each of our guests gets to do as little or as much as they want is what Orpheus is all about and I'm very lucky to have such a great team on-hand to help achieve this.

It was a pleasure having you visit with us and we hope to have an opportunity to welcome you back to our little island hideaway in the not too distant future.

Warm Regards,

Shaun Grant
General Manager
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adelaide
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

We loved our 5 days on this easy going island,and we will be back,when we where there,there where only 18 guest on the island and it felt like one big family you can get involved as much or as little with other guest as you want,the staff are so great very helpful , the way over in the helicopter we saw a whale and its baby,and others while we where there saw a baby whale being born while they where on a fishing trip (of witch the chef always made good use of the fresh fish court) and the whales could be be seen from the island on other days,we where with another couple on the way over and it was a nice attention to detail that both them and us got a staff member each to great and show us around ,we landed at about 3pm and they had a lovely cheese platter waiting for us,our room was suite no 1 right by the pool it was great, white clean lines with scandinavian wood and a fridge full of soft drinks beer wine all complimentary and restocked every day as-well as herbal tea not the tea bag kind the real thing also a coffee machine the kind with small tubs that you insert and the most amazing coffee comes out in the size cup of you choice,also complimentary are by the bar near the restaurant several jars with olives spicy nuts and several different kind of biscuits with small plates that you can sit by the pool,bar or in your room to enjoy near just underneath are a small fridge with drinks for a help your self just like in your room ,our room was close to the generator and water filtration plant and I have to say yes as you walk past it you can hear the gentle humming noise but at no stage did we hear it in our room or by the pool nor did we ever smell any fumes as 1 review has claimed,as you all have seen the many reviews about the meals they are all true it is amazingly good,breakfast is served to your table starting with fruit and then some kind of sweet cake or bread(fruit loaf,muffins,friangs ) and freshly squeaked fruit juice of the day then you can order from the menu what kind of cooked breakfast you want also yummy yogurts and cereals ,then at lunch we had from memory steak sandwich but not your ordinary stile potato wedges and salad fresh from the vegi garden,quiche with a lentil salad,fish & chips and salad(freshly court in the waters just off the island) the evening meal was always a 4 course meal I don't know how to describe the food other than fantastic and that word don't do it Justas you get a menu with your personal name on it so you know what you are having now I was a bit nerves about not being able to choose what I would like rather than a set menu but I needn't have worried it was all yummy ,one night we still felt a little hungry so we asked for a cheese platter that they happily brought to our room,it was always wonderful to sit overlooking the beach at meal times and at night the jetty is lit up so pretty ,every day there are excursion organised for you fishing,snorkelling we went on 2 different snorkelling trips one to the giant clam garden and another day to the other side Illowara (not spelt right I'm shore)don't miss this trip I loved it there I have never seen so many different fish and small school of fish and small valleys with amazing coloured coral and vivid coloured bright blue starfish,again the staff are fantastic they have a life ring floating that you can hold on to while they pull you around until you feel at ease to go it alone ,on the boat they have drinks for you and one evening we had a sunset cruise with cheese platters and Champaign just great to see the island from the water we took the picnic option on day that we order i advance, because it was low tide we could only get the dingy into Yanks jetty (about 30 min because you cant help yourself from slowing down so you can see the amazing reef underneath) around the south of the resort that jetty is a public jetty so the day we where there, there where several group of people there it was still ok but if you are after a secluded all alone time and it is low tide I would skip the picnic idea and go after the water has come in again maybe around mid afternoon take the dingy going south and there are lots of small beaches all with great snorkelling or if you are the energetic type take the canoes ,the accommodation is divided up into 2 parts north and south side we stayed on the north side that has grass in front of the rooms there are several houses along the north side with each house having 2 accommodation 1 is just a room like in a hotel and attach is a suite like ours living room and a bed room we never heard our neighbours even once there are a door inter connecting to the room next door if you wanted a 2 bedroom place out the front is table and chairs and lovely garden with palm-trees with hammock also on the north side is the helipad at the end of the beach ,the main building all open stile is the divider between north and south side ,we did go and have a look over there it is much quieter over there big shady trees and a better beach only because it has no coral and occasional small rock on the south it is all sandy beach,now the houses it not upgraded yet and they appear a bit dark from the out side but as I looked through the window of unoccupied rooms they where light and nice inside with a gentle slope of the ground leading to the beach,because this is so quiet over there you see small stingrays chasing fish in the small bay that this wonderful resort sits on,in conclusion do not hesitate just go you will not regret staying here if you are looking for a small personal (calling you by name) resort that is laid back (no suit and tie for dinner but still presentable ) going that extra mile (we had a surprise anniversary cake mad for us) then this is the place for you.

Room Tip: the south side is quieter and a nice beach the north side is newer and a bit more happening place bu...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metung, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2013

We had a lovely 5 nights at Orpheus Island Resort, only slightly dampened by clouds and rain for the first few days - which made getting there in the helicopter a bit of an adventure. Fortunately the weather cleared up for our 'dining with the tides' experience on the last evening. The accommodation (we were upgraded to a suite) and public areas are very simple but spacious and comfortable - just what we like, being allergic to the 'tizz' that sometimes passes for luxury. The pool is beautiful, the snorkelling - especially the giant clams - was fascinating and the boat rides interesting. We also enjoyed the walk over to Picnic Bay on the other side of the island and found lots of lovely birds. The staff were friendly and attentive in a down to earth Aussie way and Arie's food was gorgeous - many small dishes so plenty of choice, subtle Asian flavours and very fresh ingredients (fish caught just off the Resort, salad and other vegetables from their own garden). Potential visitors should be aware that the resort now accepts children, so the noise factor can be a bit higher at times than might have been anticipated.

Room Tip: The rooms in the north wing (new after the cyclone) have views across the lawns to the bay. The sout...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 23, 2013

Having visited the island some years ago we wanted to refresh our fond memories on the newly
refurbished resort.lured by the terrific photos on the brochure we booked in with high
expectation for a 8 day stay.
After the initial very friendly greeting by a staff member we had our first shock.
At the main reception,our welcome drink was was mixed in with the screeching, of rowdy children
running around with loud music, testing our eardrums.At no point did the brochure say that the resort was now children friendly.
The second disappointment was the unrelenting noise from the diesel generator located not far from beachfront suite we were allocated. The diesel fumes did also to enhance the surroundings.
Although the music was turned down, the rowdy kids departed and and the room was changed
some- what reluctantly to a more quite location after 3 days,it left us with the feeling, "what are we doing here".
But the excellent dishes chef Ari provided, together with the friendliness of all the
staff, the comfortable and clean room, with the beautiful view, made us stay to the end.

With other words to sum it up ,no kids, no generator noise and fumes, a heated pool and lower rates and the Island would be great.

Room Tip: room 1 or 2
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 10, 2013

Recently stayed at Orpheus and we were the only guests. This was too quiet for us and talking to the staff there they said it was quite normal for there to be just 1 or 2 couples. Very strange. Resort was quite nice but not much to do, no extra activities offered. Food was more about what the cook wanted to prepare rather than what we would have liked.
Not a patch on Lizard and other expensive resorts we have been to.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel H, Guest Relations Manager at Orpheus Island Resort, responded to this review, July 18, 2013
Dear Bec H,

It is unfortunate to read that your stay on Orpheus did not live up to your expectations.

Sadly we and a number of tourism operators in Far North Queensland experienced a quiet June, however a recent spike in guest bookings will bring periods of high/full occupancy in the coming months!

We are a resort that’s passionate about delivering exceptional culinary experiences. At the time of booking, our Reservation Department requests guest dietary requirements, foods liked and foods disliked. With this information, our Chef prepares a 4-6 course degustation each night which celebrates locally-sourced, freshly grown and caught produce. In a friendly and relaxed environment, guests are always welcome to make special requests. Some guests even ask for the Chef's recipes so they can replicate their Orpheus ‘foodie’ experience once home.

Each day, Orpheus offers a complimentary daily experience – be this snorkelling, fishing, a research station tour, island garden walk or sunset cruise. Guest are more than welcome to make use of the catamarans, paddle boards, kayaks or motorised dinghies (complete with a gourmet picnic hamper on a secluded beach) too. We also offer charters to the outer reef, dive expeditions to our favourite dive sits and day trips to Hinchinbrook Island at an additional charge.

We encourage you to contact marketing@orpheus.com.au to further discuss your Orpheus stay in the hope that we can offer you some form of compensation for your stay. Talk soon!
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 5, 2013

Marketing hype is great, photos look terrific, heli ride is awesome, the island is beautiful and the staff (on the whole) were nice. But as an experience and with what we were led to believe would be a true luxury Great Barrier Reef holiday, we were disappointed.

Accommodation is well appointed, though simple and a bit plain (apparently there are unrenovated rooms too, don't know what they would like), housekeeping really good though. There is just one bar (a pool bar) and two open dining areas. Quite nice, rustic and lovely views but my no means luxurious. Furniture reminiscent of a cosy beach shack. The pool is fantastic, really big and does have a sensational aspect. BUT - the noise of the generators just behind the pool is very bad and is relentless. Every now and then a waft of diesel fume would come across the pool area, bit of a turn-off really. Food was great and the chef does a great job, growing own vegetables too. Service and general attention to detail was ok, but nothing to get excited about or go "wow". Just didn't seem to have a spark, hard to put a finger on what the problem was really.

As a destination there is not a huge amount to do - my partner and I were expecting snorkelling off the beach and walks to nearby coves, etc. There is none of that. You cannot walk around the island at all, you can't snorkel off the beach, can't even fish. Promoting themselves as a Great Barrier Reef island I think is misleading as there is no reef, no fish life, no bird life, no sense of being on a true reef island. Absolutely no comparison with Lizard, Dunk, Bedarra, Heron let alone any Pacific or Asian island destinations.

Overall Orpheus is not a bad place, but it's not a serious Great Barrier Reef island contender even though they try to be. I think they promote themselves as 4.5 Star, but it's really 4 Star. For what they charge it is off the mark which may explain their struggling occupancy. Yes, we were disappointed and our expectations were not met.

Room Tip: Don't stay in a room near the pool - generators are noisy and will keep you awake!!
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel H, Guest Relations Manager at Orpheus Island Resort, responded to this review, July 18, 2013
Dear 1971Mae,

Sorry to read that your Orpheus stay didn’t live up the hype!

Orpheus is the definition of laid-back luxe. When on Orpheus, guests often comment that they feel as though they’re at a friend’s beach house, rather than a commercial resort. The newly refurbished accommodation is a beautiful balance between contemporary and minimalist island aesthetic; encouraging guests to explore their stunning surrounds.

We agree that the island’s National Park is best explored by foot, and we have recently been given the approval to build a network of walking trails on the island … watch this space! For the moment, guests can hike to the lookout, where you’ll experience 360 degree views – it’s well worth waking early to view the sunrise!

It’s a shame you didn’t see any wildlife during your stay as Orpheus is brimming with creatures that also call the island home. Yellow-bellied sunbirds build nests in the island’s trees, green tree frogs are always on show, bandicoots forage through the shrubs at night, a protected giant clam garden sits at the tip of Hazard Bay, humpback whales are currently migrating and juvenile manta rays have been sighted in the local waters. Not to mention our coral-strewn dive sites complete with multi-coloured fish and turtles!

Each day, Orpheus offers a complimentary daily experience – be this snorkelling, fishing, a research station tour, island garden walk or sunset cruise. You are also more than welcome to make use of the catamarans, paddle boards and kayaks. A favourite guest experience is taking out the motorised dinghies, complete with gourmet picnic hamper, zoning map and fishing gear (which points out where to fish in the local waters) and snorkelling equipment. Guests can spend the day quietly on their own, pulling into secluded coves on the western-side of the island and snorkelling straight off the beach in the fringing reefs. We also offer charters to the outer reef, dive expeditions to our favourite dive sits and day trips to Hinchinbrook Island at an additional charge.

Sadly we and a number of tourism operators in Far North Queensland experienced a quiet June, however a recent spike in guest bookings will bring periods of high/full occupancy in the coming months! We also don’t promote a star-rating for Orpheus as we find our guests have varying expectations. Instead, we focus on creating memorable guest experiences for all.

Apologies for the generator noise, unfortunately this powers the entire island and without it there would be no resort. We will however take your comments on-board and look into further buffering the sound.

We encourage you to contact marketing@orpheus.com.au in the hope that we can offer you some form of compensation for your stay as we are very sorry it didn't meet your expectations.
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Additional Information about Orpheus Island Resort

Address: PO Box 549 | Garbutt East, Orpheus Island, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Orpheus Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Orpheus Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Orpheus Island Resort 4.5*
Number of rooms: 17
Official Description (provided by the hotel):
Orpheus is very much a secret to the outside world, a rare island hideaway of exceptional beauty!Located just 80km north of Townsville, amidst the magical waters of the Great Barrier Reef, the island stretches across 11km of immaculate turquoise coastline, and comprises of a pristine National Park and surrounding World Heritage-listed Marine Park. Access is either via a 25 minute helicopter journey from Townsville, or an hour journey from Cairns. The newly renovated lodge accommodates just 34 indulged guests at any one time, ensuring absolute seclusion and serenity! Offering the ultimate romantic escape, a luxurious family getaway, unique outdoorsy experiences, or booked in its entirety for exclusive use, Orpheus is emerging as the ‘new’ undiscovered tropical destination on Australia’s doorstep. Orpheus boasts a plethora of once in a lifetime experiences! Its principal dive sites boast 1,100 of the 1,500 species of fish on the reef; the local waters are a fisherman's playground and home to the most sought after reef and game fish species in the world; and guests can take the helm of a dingy and discover the many pristine coves and reefs that fringe Orpheus. Alternatively, Orpheus provides the perfect backdrop for a more private interlude if guests wish to simply shut off from the outside world and succumb to the pleasure of a unique aboriginal-inspired massage. Accommodation rates are inclusive of all gourmet meals, celebrating a bounty of locally-sourced, wholesome and freshly caught and grown seasonal delights, a selection of regional wines and beers, a daily nature-based experience, and the island’s signature ‘Dining with the Tides’ experience which allows guests to enjoy an intimate dinner for two under a starlit canopy. ... more   less 
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Also Known As:
Orpheus Island Hotel Orpheus Island
Orpheus Island Resort All Inclusive

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