When I booked a room at Hotel Del Tigli, I will admit that I never asked about non-smoking rooms. So, I was a bit disappointed to have to make my way through a smoke-filled hallway coming and going to our room. We were fortunate to NOT smell the cigarettes inside the bedroom. As I am very allergic to cigarette smoke, this is a sensitive issue with me.
I felt the price of the room was high, but figured that it was a once in a lifetime opportunity, so I paid for a terrace room. I was told that the rate included free wi-fi and breakfast.
Well, the view from the terrace wasn't much, and since it was raining, I can't say that it was worth the extra money, but we didn't know that when we reserved, and it may have been quite delightful had the weather been nice. But, considering that there were ashtrays on the table, we more than likely would have been subjected to smoke while sitting outside if it had been a lovely evening.
Also, it is worth noting that there is not a lot of room between the bed and the door to the terrace, so if you are a large person, you would have difficulty maneuvering your way to the terrace door.
When I booked the room, I had been assured of wi-fi, so I was not happy when I asked the manager what the code was for the wi-fi. He told me that the hotel did not have wi-fi, and he did apologize. When I travel, I have personal reasons for needing connectivity with my computer, so this was a huge disappointment to me. I deliberately choose only hotels that offer some sort of wireless. Allesandro directed us to a nearby restaurant where we could use the wi-fi. This was certainly not what I had hoped for and I was extremely limited in what I could accomplish in a restaurant, but it was certainly better than no connection.
I would have thought that a room reduction would have been offered, since I had been guaranteed wi-fi when I made the reservation, but such was not the case.
Allesandro was quite helpful in setting us up for touring the islands the next day. He suggested many options and gave us directions as to where we could board a boat to tour Lake Maggiore.
Breakfast was in a lovely room, and there was a LOT of food to eat on Saturday morning. We had a delightful meal that day.
We had expected the same service on Sunday, but much to our disappointment, breakfast was not ready when we needed to leave for our flight. Our plan was to leave by 8:00, and we really had expected breakfast to be open and ready by 7:30, but it was not.
A man was happy to get us some coffee and some croissants to eat prior to leaving, but we did not get to partake of any of the ham/cheese, fresh fruit, etc. that had been offered on Saturday.
So, although there were many plusses to the room: large, ensuite bath with hot shower complete with shampoo and body wash samples, large fluffy towels (no washcloths), comfortable room and plenty of storage space;
I was disappointed to find no wi-fi; heavy smoke in the hallway, and a limited breakfast on Sunday morning. We had paid the evening prior, to make things easier for our departure in the morning, so there was no way for us to bring these issues to the attention of the manager.
I will admit that had the hotel been smoke-free, had operating wi-fi, and an equal breakfast on Sunday, I would be giving the place accolades, particularly considering the convenience to the Milan airport. But, I have tempered my assessment according to my disappointment.
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