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“Not as good as expected” 3 of 5 stars
Review of Relais Villa Vittoria

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Relais Villa Vittoria
via Vecchia Regina 62, 22010 Laglio, Italy   |  
Hotel amenities
Certificate of Excellence 2014
London, United Kingdom
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Not as good as expected”
3 of 5 stars Reviewed October 14, 2013

Not impressed at all. This is the type of place that rates appearances over any type of customer service or satisfaction.

About an hour after arriving, we went to use the ‘Spa’ and were told we would need to give 2hours notice to use the Turkish bath. Fine, so we tried the Jacuzzi…it was cold. This place promotes itself as a haven of relaxation yet when we mentioned about the Jacuzzi they didn’t seem too bothered and said they would turn it on. 20mins later there was no change in temperature so we gave up. When we went to complain about this at reception, we were told that the Jacuzzi was only open until 6.30pm and that we should have read this on the website.

Firstly, it was 6pm when we went down but secondly it doesn’t say any such thing on the website. If you go as far as to download the spa treatments brochure from their website it tells you that the Jacuzzi and spa are open until 8pm.

There’s more I am not particularly in the habit of complaining so don’t want to go on…

On the plus side, the food was delicious (although breakfast is nothing to write home about) and dinner was in a gorgeous ‘cave’ downstairs. Slept like a baby in comfy bed with lovely sheets.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
London, United Kingdom
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 6, 2013

I chose this beacuse of the location. I wanted some peace and quiet away from the crowds.

I would agree with the points raised by the other reviews, as they give a good indication of what to expect. I stayed for one night on a tour of the lakes.

Arriving at night is not recommended. I didn't use GPS coordinates or the directions from the hotel website. It was very tricky to find without these.

The lake view room was very nice, but the en suite was a bit of a let down. I found it a bit dated and the shower was stained slightly. The room could do with a bit of tlc. The view is fantastic and it was nice to have a balcony.

Dinner was okay. The food was fine but it was let down by slow and clunky service. It was expensive compared to the other meals during two week holidays. I didn't like the hand written note on the bill suggesting 'tips in cash only'.

The hotel was quiet during the night. The sound of staff and guest the following morning was noticable. The bed was very comfortable.

Breakfast was fine, the selection was good. I had cereal, croissants and coffee. I didn't like the idea of cooking my own eggs etc, so I skipped that. It was relaxing to sit on the terrace after breakfast with another coffee. the terrace has the same lovely view as the room.

It is a nice place to stay and I would stay again but I wouldn't eat in the restaurant.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

We stayed here for five nights at the start of our honeymoon recently. We loved it. We picked up a hire car (Fiat 500) at Milan Malpensa airport and drove to Laglio. This was an easy drive (even through the heaviest hailstorm we've ever seen!). We found it easy to find, despite comments noted in the last review- we took our own Sat Nav configured for Europe and found it in the dark with no problem. The is minimal parking outside the hotel but we parked blocking the entrance gate and the staff moved our car to the designated car park up the road and brought our bags up to our room for us. We never had trouble finding a parking spot in the small car park at the end of the day. We had room number 103 - a romantic lake view room (I think this is what it was called). It was absolutely lovely. Beautifully decorated, very tasteful. A large window and French doors overlooking the lake with a little balcony. And properly thought through - full length mirror and a plug next to the dressing table to plug your hairdryer in, good amount of light for putting your makeup on etc - I get really annoyed when the is nowhere in a hotel room to get ready properly!! We arrived in the dark and when we woke up the next morning we were delighted with the view! Great aircon. The bathroom had a tub and shower over. The bathroom is quite classic in style but this is in keeping with the style of the whole house. Coffee machine, kettle and teabags in the room (no extra charge unlike our Rome hotel!), nice bottle of prosecco to welcome us. We had to ask for cold milk. Iron and ironing board was provided upon request. Wifi was free and worked well. Breakfast was served on the lovely terrace overlooking the lake and was just fine, despite no cooked options really I was more than happy with my boiled eggs every morning. We ate once in the restaurant and found it to be nice but we decided to go out and explore other restaurants in the area for our remaining four nights. The restaurant seemed busy later in the week. The pool and lounging area was just lovely and never felt too crowded...BUT do take mozzie repellant if you plan on sitting out the after the sun has disappeared. I didn't and was eaten to pieces by the darned things on our second evening. There is a bar hatch by the pool serving drinks and lunch, which we had by the pool twice. They have a boat for rent which we didn't use but we did take the free kayaks out on our last morning and had a paddle which was great. Service was friendly but not intrusive, exactly how it should be. The girls on the front desk were very helpful when we needed them but did not bother us unneccessarily. If you are looking for an all singing, all dancing 5 star luxury large hotel experience here then you are in the wrong place. It feels more like staying in a friend's beautiful villa which is decorated beautifully and it is a much more intimate experience. Laglio itself is small and peaceful, we had a mooch around on our first morning to take the obligatory pictures outside George Clooney's villa. I think a car is pretty essential here to get the most out of the area. We drove to Tremezzo to see Villa Carlotta, to Argegno for dinner twice and to get the ferry around the lake. Just a couple of things that would have improved the experience for us - firstly there is no bar as such to have a drink in the evening. You can have a drink and sit on the sofa in the lounge, on your balcony or on the terrace but we would have preferred there to be a bar. Secondly - it would be nice if they could burn mozzie coils and candles on the lower terrace one the sun goes down to remind wallies like me to cover up/use insect repellant!! All in all a wonderful start to our honeymoon and we would definitely stay here again.

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2013 via mobile

Driving from Milan takes around an hour, if you can choose malpensa airport as it is easier to get out of the city.
One point to consider if you are driving to the hotel, do not try it at night as the roads around the lake are really narrow and the parking at the hotel is for four cars only. It took 4 hours to get there and the evening receptionist spoke little English when we phoned for help.
As you walk in to the hotel you get a sense of calm with the light colour deco and citrus scent. Rooms are as per the website and very luxurious. The views over the lake are breathtaking, if you can get a balcony room it's worth it, it is the best part of the hotel by far.
The restaurants and food are all up to a high standard but expensive.
Outside eating is a must whilst overlooking the lake and the swimming pool is ideal in the summer months. Hire a boat via reception and explore one of the most beautiful places on earth. Try to avoid the weekend to do this as it can get busy. We booked a speedboat for 2 hours on a Monday for €90 plus fuel and there was hardly anyone else on the lake. The hotel can arrange a picnic but we preferred to buy from fresh meat and cheese from the local shop.
Be aware that reception isn't open all day and sometimes you have to go hunting for a member if staff if you need something. Avoid the mini bar as its vastly overpriced and a small shop selling fresh food and drink is a 5 minute walk away and is less than half the price.
A 20 minute drive takes you into Switzerland which we did one evening and a drive around the lakes exploring the gorgeous little towns is worth it. Local restaurants are all worth a visit.
We would definately stay here again, mostly for the setting of the hotel and the fantastic views. The only downside to staying here is that we stayed at the JK Capri in April and it doesn't compare in terms of service and luxury. JK Capri is just an outstanding hotel so any other 5 star equivalents have a lot to live up to.
Would I stay at this hotel again? Without a doubt. I'd just go with expectations slightly lower.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishkill, New York
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 31, 2013

Relais Villa Vittoria is the perfect place to enjoy all the splendors of Lake Como with beautiful views, tranquility, good food and a professional staff that is efficient and accommodating. Daniela, the owner, is a great source of information on what to do and see in the area. Our suite was perfect with a comfortable king size bed, large bathroom and sitting room plus a balcony overlooking Lake Como. With only 10 rooms and suites, Villa Vittoria is a special place to get away from the crowds but still be close enough to to take a short drive to the ferry that takes you to Bellagio, Como and all the other wonderful picturesque towns on Lake Como. Sitting on the terrace in the morning, sipping your coffee and looking at the view is priceless. This is what makes Villa Vittoria special and was one of the highlights of our month long trip throughout Italy. This is what a vacation is all about. We highly recommend Villa Victoria to anyone that wants to relax, be away from the crowds, enjoys luxurious accommodations and is looking for something special on Lake Como.

Room Tip: The lakeside suites are wonderful and well worth the extra money. The views are spectacular!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 24, 2013

I booked this hotel as a treat for my 40th birthday. We travelled to Como by train from Milan. We decided that throughout our Italian trip we wanted to relax so didn't hire a car. At the train station in Como town, we asked the taxi drivers what the cost would be to Laglio. They quoted 40 Euros. The hotel had advised that the cost should be 30 euros, so we decided to catch the bus. We have previously travelled to Lake Como, so knew a little bit about the area. The bus was busy with tourists and locals. It cost 2 euros. The locals kindly advised us when to get off, although I seemed to be following the map ok. There are 2 routes by bus to Laglio - the Lake side, which is next to the lake, and the senic which is higher up the hills. As we were on the senic bus we had to walk down the hill to the hotel, but wasn't too much of a problem. Throughout our stay we did catch the bus back to Como town. The timetable was on the bus stop and the buses were efficient. You do have to buy a ticket in the shop (not the one nearest the hotel, the one further in the village) The bus driver doesn't accept cash. Although he did stop the bus and wait outside the shop to enable us to get tickets!!! We didn't receive this information at the hotel - we had to find out for ourselves.

Now onto the hotel. A family run hotel. We were warmly greeted and shown around. Although they didn't show us the spa area, and if the gym existed, we didn't know where it was. It wasn't needed though as we did plenty of walking. We were told our room would be ready at 2pm and they would come and find us. Unfortunately they didn't and although we were sat around the pool, a change of clothes was needed. However, we asked later on and we got into the room, which we found very pleasant, light and airy. During our stay we made use of the pool area as the weather was hot and sunny. The area and surroundings were lovely. A lovely smell of Jasmine around the whole area too. Breakfast every morning was taken outside overlooking the lake. A view you cannot get bored of.

Food - Breakfast was adequate - typical italian standard. You only get offered one cup of coffee though.

The smell coming out of the kitchen each evening was lovely so one night - the night of my birthday we decided to eat in. The menu was minimal, but we managed to choose something. I opted for lasagne, and have to say it is the worst lasagne I have had. I can make better myself. I would go as far as saying that it was a ready meal that had been put in the microwave. For 16 euro I expected something better. My husband had risotto which had the sweetness of rice pudding with a dribble of red wine in it. Very dissapointing.

There are other restaurants in the village. 2 are next to the first bus stop a 5 minute walk away. One fish restaurant and one italian. We ate at the italian which was decent. The house wine was lovely and only 9 euro. Prices in Laglio are obviously a little more expensive but you are paying for the view.

One day we decided to walk to the next village - Carate. Here there was a restaurant that had good reviews on TA. When I asked the hotel to book me a hotel they advised it would be 15 euro each way. The journey time would have been no more than 10 minutes. Veyr expensive.

The hotel also had a vaulted bar. We weren't shown this on our tour around the hotel, we only saw it in the hotel brochure. We wanted to go in and have a drink at about 9.45pm, but were told it was closed, but we could have a drink in the lounge area as long as we wanted. We thought this quite strange.

Wifi was available at all times, you just ahve to ask. They will give you codes for each devise you have.

Overall, a wonderful locating and hotel, which just needs a little attention to detail. This may be picky but it is not an inexpensive place to stay. However I would go back here again and thoroughly recommend it.

Room Tip: I got a basic room which was in the attic - was light and airy and didn't mind not having a lake...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fareham, United Kingdom
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed July 9, 2013

We stayed at Villa Vittoria in late June 2013 and enjoyed every minute!

The villa is excellent in all respects. We were lucky enough to stay in room 102 which is the Prestige Suite, it had a good size balcony and sitting room as well as a dual aspect bedroom and large bathroom with shower and separate bath. Bed was comfortable. The villa is modern and clean also very classically decorated throughout.

The food was of a very good standard. Breakfast was continental with pastries, cheese, scrambled eggs and a little bacon if you so wished. Simple but very nice. Dinner at the villa was also very good with a variety that included pasta, rack of lamb steak and more. The cost of dinner was anywhere from around 10 Euro for a starter, 17 to 25 Euros for mains and 8 to 10 Euros for puds. Wine started at about 20 Euro and went up from there. So I guess you could spend 100 Euro without too much thought every night. Perhaps a little expensive but the food was tasty, nicely presented and you are of course on Lake Como which is never cheap.

You will love the views from the villa, especially over dinner on the terrace, they are heavenly and worth the trip alone.

If you can stay in a room with a balcony then do, the first breath of fresh air in the morning and the sight of the lake and the mountains beyond will make your day.

The villa has wi fi access which is pretty reliable and there is also a good mobile signal. Taxi from the airport arranged by the villa was about 110 Euro, it takes around 50 minutes.

There are a couple small shops near to the villa where you can buy water and snacks. There are also a couple of walkable restaurants (perhaps 15 minutes walk). Prices were similar to the villa.

The villa is not that close to either Como or any other of the more touristy parts which is both good and bad. If you really wanted to dig into the area then a car would be a must (the villa parking is a little tight mind!). For us we were there for a rest and just a little sightseeing so decided we would see how we got on without a car.

There a short 20 minute walk to the local bus stop that takes you up the lake to the busy parts or down to Como. You buy the bus tickets from the local shop at a cost of only about 3 Euro each. Because the village is so quiet the bus service stops mid morning and the start again mid afternoon.

If buses are not for you then the villa will arrange a taxi, this will be around 20 Euro for most local trips but it can be more on occasions if the driver needs to come from Como. On one occasion we were quoted 45 Euro for what it turned out to be about a ten minute bus ride.

We took the ferry from ARGEGNO which is a 10 minute car or bus ride away. You get a lovely view of the lake from the ferry which are pretty frequent. We went to Bellagio one day which was full of restaurants, small shops and of course plenty of tourists. It took about an hour by ferry. Bellagio village was small and nice to see.

On our last day we hired a small boat for three hours that cost around 150 Euro. The villa has all the details you need, the boat comes direct to the villa jetty. Very memorable.

Suggestions to the villa would be firstly bigger bath robes (but that maybe more down to me and a liking of nice food!!) also maybe a mid range, more simple menu. We stayed for 7 nights and ate out on half of these just for a change of price and a little variety.

So in summary, the villa in not that central so to see the sights you need to travel and perhaps hire a car or be content with the buses which are all respectable. Other than that the villa ticked all our boxes and more….. small, quite, clean, lovely décor, nice food and view that you will always remember.

Would very highly recommend for the fussy traveller that does not like big hotels but does like the quiet life and a big spoon full of class.

Room Tip: Room 102, the Prestige Suite, is lovely in every way. The view will blow you away!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Relais Villa Vittoria

Address: via Vecchia Regina 62, 22010 Laglio, Italy
Location: Italy > Lombardy > Lake Como > Laglio
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Laglio
Price Range (Based on Average Rates): $$$
Number of rooms: 12
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Also Known As:
Relais Villa Vittoria Lake Como/Laglio, Italy

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