We also chose this hotel because of the rave reviews and agree that it is a beautiful place in lovely grounds and with very helpful and friendly staff. Probably the largest number of guests are German and the staff seem to switch easily between speaking Italian, German and English. It's an easy 10 minute walk into Cannobio which is a very attractive and bustly town. There are lots of eating places to suit all tastes (no dinner in the hotel, but excellent breakfasts), so no need to book, and it's very pleasant drinking a glass of prosecco by the lake and watching the world go by. Highly recommended.