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“Hotel Maxi - Avoid at all costs” 1 of 5 stars
Review of Hotel Maxi

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Hotel Maxi
Via Maroc 1, 25010 Tremosine, Italy   |  
Hotel amenities
Ranked #4 of 11 hotels in Tremosine
Elgin, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Hotel Maxi - Avoid at all costs”
1 of 5 stars Reviewed August 2, 2005

Hotel Maxi was a nightmare for us. We booked two rooms with air conditioning but only one could be offered. The rooms were also of a poor standard and in need of refurbishment. When we offered to stay one night in the room without air conditioning and cancel the remaining two nights there followed a situation which ended close to assault, our car being prevented from driving off and our party threatened by a family member of the manager wielding a stick. The whole episode was extremely distressing.
The rooms had been booked through Late Rooms who advised us that there was no need to stay or pay cancellation as the hotel could not provide air conditioning. The hotel manager insisted however that we either left and paid for one night or pay for three nights if we stayed for one night !! It has since been advised by Late Rooms that the hotel has been removed from their lists.
Avoid at all costs.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
scotland, aberdeen
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2005

We booked 3 nights stay here through laterooms, which provided we would have 2 double rooms with air conditioning. On arrival we were not even acknowledged and had to approach the owner (who was 2m away) so he could check us in. He told us that only one of us could have an air conditioned room but in the very hot temperatures this wasn't acceptable so we said that we would stay 1 night and then have to find somewhere else. On saying this the owner got very angry and said if we did this we would have to pay all 3 nights, even although the rooms were not what we had requested and told were available!
We called late rooms who told us we could leave without staying any nights as air conditioning could not be given. The owner then got very angry at the late rooms representative and then tried to stop us leaving-by sitting on our car and refusing to move! We were told the only way we could leave would be to pay for all the phone calls to late rooms, which eventually we had to do 2hrs later. This was a very intimidating and stressfull start to our holiday and we would warn any future travellers against staying here. We had to locate a suitable hotel around lake garda that night but fortunately found lovely accomodation at hotel gardenia in limone.
Regarding the hotel itself it was very basic, even for a 3* hotel and in great need of renovation. There was no staff on the bar for 3hours when we were there so we could not get water whilst sitting trying to explain our problem to the owner. The only plus point of the hotel is the pool, which although we clearly didn't get to use, was in a good location looking over lake garda. However this hardly makes up for the poor quality of the hotel and threatening attitude of the owner and staff!!

  • Stayed July 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, owner's son at Hotel Maxi, responded to this review, May 10, 2006
Important notification regarding the critics on our Hotel Maxi. The guests had reserved the rooms through laterooms. The reservation that we received from laterooms did not specify that the rooms must have the conditioned air, our insertion on laterooms had been executed in correct way. We have tried however to resolve the problem but we have not found collaboration from laterooms that it does not have intentional to take some responsibility for the happened one. Laterooms saying moreover to the guests who could leave the hotel without to pay and therefore to lay the blame unjustly on the hotel!!
The same guests with a derisory and irritating attitude in our confront, only have taken care themselves to leave the Hotel with the intention not to pay not even the telephone calls had with laterooms. From 25 years we work with engagement and correctness in our Hotel and we augur ourselves that this notification can serve to render more coherent and equally correct some persons to the aim to avoid disagreeable disadvantages.

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Additional Information about Hotel Maxi

Address: Via Maroc 1, 25010 Tremosine, Italy
Location: Italy > Lombardy > Province of Brescia > Tremosine
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #4 of 11 hotels in Tremosine
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Maxi Hotel Tremosine
Hotel Maxi Tremosine, Italy - Lake Garda

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