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“One night stay” 4 of 5 stars
Review of Hilton Garden Inn Milan Malpensa

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Hilton Garden Inn Milan Malpensa
4.0 of 5 Hotel   |   Via G. Mazzini, 63, 21019 Somma Lombardo, Italy (Formerly Grand Hotel Malpensa)   |  
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Ranked #3 of 10 Hotels in Somma Lombardo
Certificate of Excellence 2014
Chicago, United States
1 review
“One night stay”
4 of 5 stars Reviewed October 30, 2013

We stayed at this hotel for one night only - we were coming from Tuscany and then had a flight out of Milan Milapensa the next morning. It was very comfortable and had a very helpful staff. They also provide a free shuttle to and from the airport.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear Timothy H,
thank you for your pleasant review on our hotel.

Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
    159
    131
    34
    19
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, California
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 28, 2013

It is a good hotel, especially after a three-week trip to different countries and staying in numerous B&B and apartments throughout Northern and Southern regions of Italy. It was nice to end our last night near the Malpensa airport, which is approximately fifteen minutes away from this hotel--with no traffic. The people may not seem extremely courteous and helpful at this hotel, but it may be due to the differences in culture. Culture awareness is always helpful when traveling to other sites or countries. Culture awareness and cultural competence is a great contributor to tolerance and happiness.

Room Tip: I never stay near the elevators in any hotel and I did the same in this hotel. Regardless, it was q...
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear Ecre A,
thank you very much to have chosen our hotel for your stay and for your positive review.


Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2013

I choose this hotel because it was close to the airport and had a shuttle to help me catch my flight the next day. Very nice rooms and the staff was very friendly and helpful. The breakfast staff was especially welcoming and the area where we ate was very clean and orderly.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear Padre86,
we are very pleasant to read that you had a beautiful stay at our property.

Thank you to have chosen our hotel.

Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 28, 2013

This was a fine hotel. It is close to the airport, nice rooms and a good restaurant with a small "Pantry" where you can buy food when the restaurant is closed. However do not count on receiving a wake up call or pick up from the airport by the shuttle. We returned a car to the airport and asked for the return shuttle to the hotel but the number on the card that they gave us only accepted messages. No live answering. We had to get a taxi for 17 euro. When we returned to the hotel, the person who gave us the telephone number said, "Oh, you should have asked Sheraton to call us." (Sheraton is just outside Terminal 1 at MXP.) He had not told us that when we asked about the return shuttle. Also we asked for a wake up call at 3 AM but did not receive one. The shuttle was there at 4 AM when we needed to depart the hotel to the airport which was nice. Free Wifi was nice.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear PattiVS,
thank you very much for your useful comments on our hotel and services.
We are sorry to read that you didn't receive the wake up call and I am investigate on this issue.
About the shuttle you need to call the hotel telephone number to have the pick up at the airport 24/7 because it is on request and there is always a Front Desk agent who answers to the Guests calls. Probabily has occurred a problem with the telephone line.

Thank you for your notice.

Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersville, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Hotel was excellent and offered all of the amenities of stateside hotels. Shuttle was very punctual picking up and delivering us back to airport. Wish hotel had been closer to the airport for convenience but only a 15 minute ride both ways.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear Ann M,
thank you for leaving your comments about our hotel.
We are happy that you are satisfied of your stay and we hope to have you here soon again.

Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florham Park, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 19, 2013

We spent the last 3 nights of our two-week vacation to Italy at this hotel and loved it. After staying at inner city hotels in Rome and Siena, it was a pleasure to finish up at this Hilton Garden Inn for several reasons. First, besides being convenient to the airport (Malpensa), it is also close to the beautiful Lakes Region of northern Italy. If you have just a few hours to spare you can visit the lovely towns of Arona and Stresa on Lake Maggiore. If you have more time you can visit Lake Como. Second, their airport shuttle is very convenient and dependable. Third, the hotel is wonderful in terms of facilities and service (nice business center, spacious lounge area, free Wi-Fi, excellent restaurant, helpful staff, well appointed rooms, ample parking, quiet inside and out). We felt really lucky to have found this hotel.

Room Tip: Room 416 was good. We assume others are equally good.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear Carl S,
thank you for your comments on our hotel and also on the tourist places near the hotel.
Not many persons know that near Malpensa there are fantastic places to visit.
We hope to see you soon again at our hotel.

Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 15, 2013

I stayed there for 1 night. Wanted to get out of Milan when shops are closed on Sunday before my flight out on monday.

Wasn't expecting much after looking a the photos in their official website. I was half expecting a motel experience. But I was pleasantly surprised when I arrived. The building was modern and contemporary. It even had an atrium! All these are not reflected in the amateur photos in the website. Do yourself some justice, get professional photos taken. You're short-selling yourself!

It's a great base for exploring lake maggiore if you have a flight the next morning, but you'll need a rental. I picked up mine from Milan and returned it at the airport.

It's in a residential suburb, no amenity around, unless you're prepared to walk 15 to 20 minutes.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Milan_Malpensa, Web Mkt.-Revenue-Booking & Events Manager at Hilton Garden Inn Milan Malpensa, responded to this review, November 23, 2013
Dear Sh4321,
thank you for your suggestion that we will take in consideration.

Kind Regards,
Chiara Bonacina
Web Mkt.-Revenue-Booking & Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Milan Malpensa

Address: Via G. Mazzini, 63, 21019 Somma Lombardo, Italy (Formerly Grand Hotel Malpensa)
Phone Number:
Location: Italy > Lombardy > Province of Varese > Somma Lombardo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Somma Lombardo
#2 Business Hotel in Somma Lombardo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Milan Malpensa 4*
Number of rooms: 207
Official Description (provided by the hotel):
Hilton Garden Inn Milan Malpensa, thanks to its location near the Airport and the business and leisure attractions, is the best solution for a comfortable and pleasant stay. Many free facilities are at Guest disposal, such as the 24/7 Shuttle from/to the Airport, Internet Connection, Business Center and more. ... more   less 
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Also Known As:
Hilton Garden Inn Somma Lombardo
Hilton Garden Inn Milan Malpensa Italy/Somma Lombardo

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