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“Park & Fly from Charleroi” 4 of 5 stars
Review of Ibis Budget Charleroi Aeroport

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Ibis Budget Charleroi Aeroport
1.0 of 5 Hotel   |   33 Avenue Jean Mermoz, Fleurus 6220, Belgium (Formerly Etap Hotel Charleroi Aeroport)   |  
Hotel amenities
Ranked #1 of 2 Hotels in Fleurus
Hattingen, Germany
1 review
“Park & Fly from Charleroi”
4 of 5 stars Reviewed June 3, 2013

We stayed at this hotel the night before we departed on a weekend trip from Charleroi airport and took advantage of the hotel's park & fly offer. The hotel is conveniently located near the airport and easy to find. A free shuttle service was offered which worked smoothly - no problems getting to the airport and back. The rooms were clean but small.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, June 11, 2013
Dear Madam, Dear Sir,

We very much appreciate your comments regarding your stay at the Ibis Budget Charleroi Airport. It is always a pleasure to receive positive feedback and to know that our Park and Fly offer pleased you!

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Veronique Degives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 30, 2013

We stayed on our way to Namur. It is not far from the motorway, so it is convenient to stop by on our long way to south Belgium from London.
However, when we arrived in the evening, there are some people waiting for the reception and there is only one person at the reception, so although he was very kind, he was too busy to handle everything from the check-in to snack orders. The hotel should have two people in the reception in the weekend evening.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, June 14, 2013
Dear madam, Dear Sir,

We very much appreciate your comments regarding your stay at the Ibis Budget Charleroi Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Veronique Degives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
124 reviews 124 reviews
25 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 6, 2013

Decided to stay here "en-route" between Liege and France to break up the journey and not having to drive far from the Autoroute......that is if you can find it...!!
Although close to the airport, there are NO signs, so especially difficult late at night. At the airport, also no indication amidst the chaos at the airport car park (a nightmare!) - but after entering the STREET, the GPS got us there...30 minutes later!
Receptionist that evening was a bit hectic ( they were full of holidaymakers) but we had reserved, so got our 2 rooms adjacent to each other on the 2nd floor. Similar room setup as in other Ibis budget, no surprises here, wifi didm"t work that evening, but ok next day after returning to reception.
There the morning shift 'receptionist' was more polite and was prepared to listen to and NOTE the issue with no signs and the overpriced breakfast - 7.50 is 40% more than in Paris ( yes there is fresh fruit and a couple of items more ) but still overpriced for a "Budget" hotel _ room rate was ok
but 27% more for breakfast ???! Without him, I would have given the hotel just 2 = poor
It is obvious, as the only hotel close to the airport, budget priced for budget airline passengers it is going to be well frequented _ rooms, public areas were clean and modern - but would choose elsewhere next time ( unless I was flying in or out - unlikely!)
The walls maybe a little on the thin side too, but we had no issues, probably because we came late and left on a Sunday morning...others may not have so much luck!
The corridors smelt cigarette smoke, an ash tray was in the room_ so obviously it is allowed _ in 2013?? After the first hotel fire, they may re-think this policy.

Room Tip: For comfort and character, the wrong hotel- for cheap & convenience ok- no more.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, June 14, 2013
Dear Madam, Dear Sir,

Thank you for taking the time to tell us about your experience at the Ibis Budget Charleroi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

However, concerning your complaint on the unpleasant odor of cigarettes, do not hesitate to speak to my collaborators about it. The receptionists are always there to help you and satisfy you. We have in our establishment of the rooms smokers and not smoker.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely

Degives Véronique
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temse, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 27, 2013

Very good budget hotel, basic but tasty breakfast.
Only remark : We booked the "Fly & Drive" formula on the website, but at the reception desk they charged us a normal room price. This means we had to pay 30 € extra for the parking. Also make sure that you keep the address of the hotel, because the shuttle service from the airport to the hotel was messed up, and the taxi took us to the wrong hotel. (there's 3 different Ibis hotels in Charleroi !)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, April 29, 2013
Google Translation
Madame/ Monsieur ,

Nous vous remercions pour vos commentaires suite à votre séjour à l’Ibis Budget de Charleroi Airport.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Comme vous le mentionnez dans votre commentaire, le package Park and Fly n'est effectivement réservable que sur internet et non à la réception.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

Degives Véronique
Directrice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
55 reviews 55 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed April 26, 2013

I forgot haw bad a budget hotel can be. The walla re paper thin, there are no toiletries and the carpet is as hard as stone. Next time for the same money I will find a nicer hotel in Charleroi town itself, its only a ten min drive away. The taxi's outside the airport wont take you to the ibis (not sure why not) but there is a rip-off shuttle, so I decided to walk. DONT BE PUT OFF BY THE TAXIS walking is possible, you need to leave through the car park and its a 1km walk about 15mins max. They tried to convine me that I couldnt walk it, but google maps told me its 1km so that fine for me! I walked back to the airport in the morning took 10mins and then it was hard getting into the airport, its all gated off, but I got through where the buses leave! Mad place all they want to do is rip people off. do yourself a favour and get a decent hotel in Charleroi and you may even save money and hassle!

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, April 29, 2013
Dear Madam, Dear Sir,

Thank you for taking the time to tell us about your experience at the Ibis Budget Charleroi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely

Degives Véronique
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 4, 2013

I am writing this review trying to sleep to the sounds of a couple making out next door or above and somebody snoring in another room. This hotel seems to be made out of card board. The rooms are basic as hell and it is a smoking hotel so our roomed stank. I smoke and found the smell quite unpleasant especially with whatever product they used to cover the smell.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, April 8, 2013
Dear Sir,

Thank you for taking the time to tell us about your experience at the Ibis Budget Charleroi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

However, concerning your complaint on the unpleasant odor of cigarettes, do not hesitate to speak to my collaborators about it. The receptionists are always there to help you and satisfy you.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely

Degives Véronique
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rijen, The Netherlands
1 review
4 of 5 stars Reviewed March 25, 2013

Though the rooms are small (but very clean with good beds) you have everything you need for an overnight stay when you have to fly early next morning.
Staff is very kind and helpful.
The cheap parking service and free transport from and to the airport make it a very good choice.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, March 26, 2013
Dear Madam,

We very much appreciate your comments regarding your stay at the Ibis Budget Charleroi Airport. It is always a pleasure to receive positive feedback and to know that our Sleep, Park and Fly package pleased you..

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Veronique Degives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Budget Charleroi Aeroport

Address: 33 Avenue Jean Mermoz, Fleurus 6220, Belgium (Formerly Etap Hotel Charleroi Aeroport)
Location: Belgium > Wallonia > Hainaut Province > Fleurus
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Fleurus
Price Range (Based on Average Rates): $
Hotel Class:1 star — Ibis Budget Charleroi Aeroport 1*
Reservation Options:
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Also Known As:
Ibis Budget Charleroi Aeroport Belgium/Fleurus

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