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“good service near the airport” 4 of 5 stars
Review of Ibis Budget Charleroi Aeroport

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Ibis Budget Charleroi Aeroport
1.0 of 5 Hotel   |   33 Avenue Jean Mermoz, Fleurus 6220, Belgium (Formerly Etap Hotel Charleroi Aeroport)   |  
Hotel amenities
Ranked #1 of 2 Hotels in Fleurus
Rijen, The Netherlands
1 review
“good service near the airport”
4 of 5 stars Reviewed March 25, 2013

Though the rooms are small (but very clean with good beds) you have everything you need for an overnight stay when you have to fly early next morning.
Staff is very kind and helpful.
The cheap parking service and free transport from and to the airport make it a very good choice.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, March 26, 2013
Dear Madam,

We very much appreciate your comments regarding your stay at the Ibis Budget Charleroi Airport. It is always a pleasure to receive positive feedback and to know that our Sleep, Park and Fly package pleased you..

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Veronique Degives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Krakow, Poland
1 review
3 of 5 stars Reviewed March 21, 2013

Hotel was nice and clean, but you have to spent money for airport transfer, because you can't walk in the area of airport. Fortunately taxis are not too expencive (8E), but you have order them in reception.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, April 29, 2013
Google Translation
Madame/ Monsieur ,

Nous vous remercions pour vos commentaires suite à votre séjour à l’Ibis Budget de Charleroi Airport.

Votre avis est très important pour nous ainsi que pour toute notre équipe.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

Degives Véronique
Directrice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam, The Netherlands
1 review
1 of 5 stars Reviewed February 7, 2013

We missed our flight so we reserved this hotel the same day to catch the flight on time the next day.
The position of the hotel is perfect if it`s just to catch your flight in Charleroi.
We had a room smelling of detergent. After trying to sleep as we were really tired we woke up (we had the window open) as we couldn`t stand the smell anymore and my boyfriend got sick because of that. We went to the reception and the recepcionist didn`t believe us. He went upstairs with us and said he didn`t smell anything.... at first they he didn`t want to give us a room, afterwards he asked like 6 times why we didn`t asked for a new room earlier. We explained, and he kept on asking the same. I got angry and finally the manager came out of his office... we finally got a new room. Unfortunately this was too cold but we didn`t say anything as they were already looking agry at us every time we passed by...
All i can say is the service is TERRIBLE! I will never stay in this hotel again! Prefer to sleep in the car!

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, February 19, 2013
Dear Madam,

Thank you for taking the time to tell us about your experience at the Ibis Budget Charleroi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

However, concerning your complaint on the unpleasant odor in the room, the problem came by the fact that you signaled it four hours after your check-in. The receptionnist didn't understand why did you wait a so long time before your request to have another room. When a problem like that happens it's always easier for the staff and for you to tell it directly.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely

Degives Véronique
General Manager Ibis Budget Charleroi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 28, 2012

Booked 2 rooms cause an early flight in the morning, called 2 times the hotel to make sure that a babycoat for my baby will be in one of the room, and 2 times they assured me that it will be done. Well when i arrived in the hotel not only there was none babycoat in the room but no one available in the entire hotel. Beside this rooms are very small, i had even to make my own bed, Very noise. Unfriendly personeel.Good thing is the location very close to the airport. But the balladins, very close too, is much better.This was my 2nd time in a ibis hotel, and both times i had a VERY negative experience. So never anymore an IBIS.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, January 9, 2013
Dear Mister Froio,

Thank you for taking the time to tell us about your experience at the Ibis Budget Charleroi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

However, concerning your complaint on the baby coat, we would like to apologies for the problem that happened. The problem came from the housekeeping staff who forgot to put the baby coat in the room. This situation is not acceptable and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Degives Véronique
Manager Ibis Budget Charleroi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meols, United Kingdom
1 review
5 of 5 stars Reviewed December 17, 2012

Ideal location for airport andaccess from airport.Clean room. Friendly and efficient staff. Price was ok but not as good value for money as Ibis Budget in other countries.Would recommend hotel to frienmds and family.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, December 18, 2012
Dear Customer,

We very much appreciate your comments regarding your stay at the Ibis Budget Charleroi Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Veronique Degives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2012

A very well located hotel. very clean, tidy, also very secure near the airport and Motorway to Germany and Luxembourg in one direction and Lille and Dunkerque in the other. I would certainly stay there again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Budget Charleroi Aeroport, responded to this review, December 13, 2012
Dear Sir,

We very much appreciate your comments regarding your stay at the Ibis Budget Charleroi Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Veronique Degives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Budget Charleroi Aeroport

Address: 33 Avenue Jean Mermoz, Fleurus 6220, Belgium (Formerly Etap Hotel Charleroi Aeroport)
Location: Belgium > Wallonia > Hainaut Province > Fleurus
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Fleurus
Price Range (Based on Average Rates): $
Hotel Class:1 star — Ibis Budget Charleroi Aeroport 1*
Number of rooms: 82
Reservation Options:
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Also Known As:
Ibis Budget Charleroi Aeroport Belgium/Fleurus

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