We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't go there (basically you can't)” 1 of 5 stars
Review of Ibis Charleroi Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ibis Charleroi Airport to your Saves list
Ibis Charleroi Airport
3.0 of 5 Hotel   |   Chaussee de Charleroi 590, Fleurus 6220, Belgium   |  
Hotel amenities
Ranked #2 of 2 Hotels in Fleurus
Milano
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Don't go there (basically you can't)”
1 of 5 stars Reviewed November 25, 2011

I've been left 70 minutes in front of the airport, exposed to the cold wind of november, waiting for a shuttle that never came.
I've called the reception many times, they always promised but with no result (only words).
In the end I went to another hotel, late and tired.
So don't go there! The more so as it not so easy...

  • Stayed November 2011, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

195 reviews from our community

Traveler rating
    25
    84
    59
    14
    13
See reviews for
16
68
41
71
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Edinburgh, United Kingdom
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 27, 2011

I was very dubious of staying here because I was unfamiliar with the location and have read some bad reviews. However I am pleased i booked it as we had a very pleasant stay. The Staff couldnt have been more helpful. The rooms were small but Clean and Comfy. I did not hear any noise of air traffic throughout the night. For British travellers they have BBC1 & 2. The hotel offers a shuttle service to the airport from the hotel., However there wasn't one on Sunday from the Airport to the hotel. We got a taxi from Charleroi airport to the Ibis which took 5 minutes and was 12.50 Euro. I would highly recommend this hotel for a 1 night stay for commuters to stop over near the Airport.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
158 reviews 158 reviews
50 hotel reviews
Reviews in 94 cities Reviews in 94 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed October 16, 2011

We have already stayed twice in this hotel, each time for two nights. It's not a place where you would spend holidays, but stay for practical reasons (business, air travel, etc.) and this Ibis would be a good choice. The rooms aren't big but are well furnished, modern and clean; the shower in particular is very nice but towels could be of a better quality. There's free wi-fi internet access in the rooms.
I would advise to try and choose a room on the rear, overlooking the parking as they are probably quieter than those on the road side as it is a very busy main road leading to the freeway. They have special discounted rates over the week end and if you book on Ibis website in advance you can even get another discounted rate. At 50 euros, I consider that this is quite a good bargain. Breakfast is a bit expensive (13 euros) but it's possible to have a (good) coffee and a croissant for 3 euros only.

Room Tip: Rooms on the back are quieter
See more room tips
  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed September 26, 2011

We booked 2 rooms, one for a disabled person with a specific request for a wheel-in, walk-in shower to enable the disabled (paralysed all one side) member of our family party to be able to use the toilet and shower with assistance.
When we arrived and unloaded after a long tiring drive, we were advised that the room did not have this facility and was thus made our stay impossible.
We were directed to the cheaper stop-over sister hotel Etap at the airport. This had the perfect disabled facility but was typically austere with no restaurant or bar, which had been anticipated after a long day travelling.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Location
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Charleroi Airport, responded to this review, October 3, 2011
Madam, Sir,

Thank you for taking the time to tell us about your experience at the Ibis Charleroi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

However, following your comments and your handicap, my staff has tried to find a quick solution to a different hotel. It is cheaper but more responsive to your wishes.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Degives Véronique
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norrkoping, Sweden
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 31, 2011

Small hotell with nice surroundings. VERY good breakfast, and even though we ate an early breakfast it was really good!

The staff in this hotell really need an education how to be service-minded. Very snotty staff thats why I can't recommend this hotell even if the hotell overall had good potential!

Quite near to the Charleroi airport, approx. 8min with Taxi.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Charleroi Airport, responded to this review, September 18, 2011
Dear Sir,

We thank you for having taken the time to write to us following your stay at Ibis Charleroi Airport.

You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry and we present our sincerest apologies for this unpleasant experience.


I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction.

For this reason I would like more details about our lack of service. Could you answer me on my mail: degives.veronique @ skynet.be?

We hope that, following our improvements, we may count you among the guests of Ibis hotels, despite your unsatisfactory experience.

Once again, we thank you and hope to win back your trust.

Degives Véronique
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ibis Charleroi Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ibis Charleroi Airport

Address: Chaussee de Charleroi 590, Fleurus 6220, Belgium
Location: Belgium > Wallonia > Hainaut Province > Fleurus
Amenities:
Business Center with Internet Access Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Fleurus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Charleroi Airport 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Ibis Charleroi Aéroport hotel is located in Fleurus, north-east of Charleroi, 5 km from the airport. The hotel is the only one visible from the E42 motorway, 300 m away via exit 15. Just 10 km from the centre of Charleroi, Belgian capital of the comic book, and 12 km from the Convention Centre, it has 64 rooms and 1 meeting room. You will find a restaurant, a bar with a terrace open 24/24, and free parking. Wifi Internet access for guests on a business trip. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Despegar.com, Priceline, Odigeo and Tingo so you can book your Ibis Charleroi Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Charleroi Airport Hotel Fleurus
Ibis Hotel Charleroi Airport
Ibis Charleroi Airport Belgium/Fleurus

Owners: What's your side of the story?

If you own or manage Ibis Charleroi Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.