We made reservations and had to change them several times. We were quoted 590 for 4 nights. I thought OK, good deal. Only two days before our arrival we were able to finalize our arrangements due to auto problems. I wrote 2 days out that we would be able to stay 3 nights only and we would have to leave our dog at home. You would think that our fee would have been adjusted? We e-mailed Milica about a possible rate adjustment two days before our arrival but as we were informed after our arrival, our mail was not answered because it was "too hot." and she was "with another customer." Well, we didn't want to miss out on our vacation so we set out on our 11 hour drive anyway. After spending a pleasant time there, the night before we left, Milica asked for payment in full. I handed over the 600 Euro and she gave me a 30 Euro break on the breakfast we ate on the first morning.
-I enden up paying 600.
-We left one night before high season which, on their site costs 195 Euro per unit per day.
-According to their site the most we should have paid was 125 Euro per unit per day.
-So, her initial quote was 590 for 4 days with a dog. Divided by 4 + 147.50 per day (442.50 + 40 for breakfast = 482.50). We took away the dog and only stayed for 3 days and she charged us 196.66 per day (minus 10 for breakfast)?
Doesn't it make sense that we would be charged 125 Euro per unit per night, as would be reasonable according to their own site, for a total of 375 Euro? (see link)
Excuses that made me write this:
- "2 persons staying Versus 4 persons" (NOT ON HER WEBSITE OR CONTRACT, prices posted read "per unit per night")
-"cancelation and modifikation is possible 3 weeks before arriving, not after" (NOT ON WEBSITE OR CONTRACT)
-Finally, "It was too hot to think clearly/I was with another customer"
The place was great (new and clean) and the location was beautiful but remote.
I believe that Milica is a little overwhelmed and her behavior is possibly a bit erratic for the task of managing the property. Set your prices and policies. Follow your own marketed and publicized rules.
Milica offered me a refund when I let her know that I was going to give her a negative feedback. It is not about the money, but it kinda is. At this point all that I want is for potential customers to know how to protect themselves.
The other hotel employee "M....", sorry, can't remember her name was awesome and on the ball.
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