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“Well worth the money!” 5 of 5 stars
Review of Ashford Castle

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Ashford Castle
4.0 of 5 Hotel   |   Ashford Castle Estate, Cong, Ireland   |  
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Hotel amenities
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3 nights for 2
Ranked #1 of 3 Hotels in Cong
Top Contributor
110 reviews 110 reviews
43 hotel reviews
Reviews in 66 cities Reviews in 66 cities
46 helpful votes 46 helpful votes
“Well worth the money!”
5 of 5 stars Reviewed August 29, 2014 via mobile

We were very impressed with Ashford Castle from the minute we arrived to when we left. We were warmly greeted at our car, our bags taken care of and we were treated with respect and care from everyone and Parking is free. At the check in they have a full process where they take you around the castle (which has chandeliers throughout) and show you where everything is, they take you to your room and show you through it and how everything works. You're given a welcome drink (anything you choose, including champagne). The room we stayed in had a fantastic view of their fountain and gardens, which are magnificent. Our room was elegant and beautiful, with a large bathroom. A maid comes around and turns your bed down, which was a huge four poster bed and the most comfortable bed to sleep in. We had breakfast in their beautiful dining room and the food was very good. We had a wonderful stay there and the old saying "You get what you pay for" definitely applies here. A great place to stay for a bit of luxury.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, Manager at Ashford Castle, responded to this review, September 7, 2014
Dear Guest SM05060

Thank you so much for your recent stay with us at Ashford castle.

It was with a real sense of pride that I read your comments to our team members as they really confirm the experience that we strive to deliver consistently for each of our guests.

We aim to ensure that our guests are genuinely welcomed as friends of Ashford and encourage each guest to experience Ashford Castle as their home away from home.

We truly want each visitor leaving with warm and happy memories of the Estate.

Please contact me directly should you require any further assistance or information on nrochford@ashfordcastle.com.

Warm regards
Niall
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1,466 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
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New Jersey
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 26, 2014

We stopped off in Cong and lunch at Ashford Castle was recommended to us. We had no reservation and at the first entrance gate, we were stopped by a staff member who said we could try to get in but might not be able to get seated. At the next gate, a second staff member said he would call to see if there might be seating. He came back and said we could be seated in the bar if that would suffice. We said yes and happily proceeded. The hotel desk staff were lovely and walked us to the bar and seated us at a small table. The waitress was attentive. We ordered lamb stew, potato soup and a brie sandwich. The soup was bland and flavorless. The brie was a heavy "slab" on brown bread - not tasty either. The lamb stew was just ok and not up to the usual standard of wonderful Irish lamb stew we are used to. This lunch cost $90 US which was ridiculous considering the poor quality of the food. The one saving grace was that because we had eaten at the castle, we were able to walk the grounds which are 5-star - even if the food was not. I suggest eating elsewhere and then paying the 5 Euro per person fee to get access to the ground and gardens. That is worth every penny!

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, Manager at Ashford Castle, responded to this review, August 29, 2014
Dear Visitor

Thank you for your recent visit to the Ashford Castle Estate. I'm extremely sorry to read that your dining experience didn't meet your expectations.

I would like to reassure you that we use only the finest local ingredients in each of our dishes and it is extremely important to us that our guests leave with both a positive and memorable meal experience.

I would kindly request the possibility of discussing further with you at your earliest convenience.

I appreciate your feedback with regards to the Grounds and Gardens. I look forward to speaking with you shortly.

Kind regards
Niall
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Perth, Australia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 25, 2014

Our stay at Ashford Castle surpassed our every expectation. The castle, the food, the grounds, the service was spectacular. The village of Cong which is in easy walking distance is well worth a visit. Cullen's Cottage on the grounds is also worth going too. A once in a lifetime experience and we'll be back.

Room Tip: A room facing the lake provides breath-taking views
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, General Manager at Ashford Castle, responded to this review, August 27, 2014
Dear Amanda N,

Thank you for choosing to stay with us at Ashford Castle, I am happy to read that you had such a spectacular time with us enjoying the grounds, village and dining.

My thanks for highlighting the service you received, I hope we can continue to surpass your expectations during a future visit. Thank you for taking the time to share your comments and we look forward to your return stay.

Yours Sincerely
Niall Rochford
General Manager
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Austin, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 23, 2014

If you want to get away from the ordinary hotel stay, experience Ashford Castle. The grounds and castle are spectacular. The staff was friendly and accommodating. The rooms were perfect. The restaurant was above expectations from the service to the menu selection. Sign up for one of the many activities - bike ride around the grounds, learn archery, take out some clay pigeons with a rifle. This luxury hotel is unparalleled in all of Ireland.

Room Tip: Ask for rooms that look out onto the lake on the back of the hotel. The view is perfect.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, General Manager at Ashford Castle, responded to this review, August 27, 2014
Dear Jeff P,

I would like to thank you for taking the time to leave such an outstanding review of your stay with us. My thanks also for such a fantastic endorsement of being ‘unparalleled in all Ireland’.

It sounds as if you partook in many activities on the estate which always adds extra magic to your stay here.

We hope to welcome you back to the hotel in the near future for another ‘spectacular’ stay.

Many thanks
Niall Rochford
General Manager
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2014

Want to know what it's like living in a real castle with all the modern luxuries? Ashford Castle is it. Friends and I stayed there four days and loved every moment. I've traveled several times across Europe and stayed in luxury hotels, this is maybe the best. Plan to stay and enjoy, not just a place to sleep.

Room Tip: The castle sits in its own forest and gardens. I think all rooms have lovely views.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, General Manager at Ashford Castle, responded to this review, August 25, 2014
Dear George J,

We really strive to deliver to our guests an authentic castle stay - with all the amenities of the modern world, and it’s fabulous to read that you found this during your time with us.

What an honour for us to be in your favoured hotels in Europe. I hope this is a position we can continue to hold with you throughout any future visits. Thank you for taking the time to share a review of your stay.

Yours Sincerely
Niall Rochford
General Manager
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London, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 22, 2014

Ashford ranks up there with the top 3-5 hotel experiences we have had. Everything form the staff... the room.. and the location were perfect. We set high expectations of our "luxury hotel" experiences- and the Ashford met or exceeded every one of them. Thanks, Ashford!

Room Tip: We had a room overlooking the lake and garden towards the rear of the hotel- perfect!
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, General Manager at Ashford Castle, responded to this review, August 25, 2014
Dear TheTruth777,

Thank you for choosing to stay with us at Ashford Castle. An extended thanks for the kind words about your stay here with us.

We have the great opportunity of being surrounded by outstanding countryside and it sounds as if you enjoyed this and the castle building itself immensely. I hope that you will return to us in the future as so our staff can look after you once again.

Many thanks
Niall Rochford
General Manager
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Saint Joseph, Michigan
Top Contributor
100 reviews 100 reviews
12 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 21, 2014

From the beautiful grounds, to the wonderful restaurant to the evening entertainment this was the best part of our 21 day vacation to Ireland. We were with a CIE Tour staying in First Class Hotels and while other were very nice - we enjoyed this place the best. Food - entertainment ... you'll love it all.

Room Tip: Ask for a view of the lake ...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall_Rochford, General Manager at Ashford Castle, responded to this review, August 25, 2014
Dear Patrick D,

I am delighted that you were able to stay with us as part of your tour around Ireland. We are honoured that you enjoyed your time here above the other properties you visited.

My thanks for sharing your kind words about the castle, and I hope to welcome you back on any future trips to the West of Ireland.

Yours Sincerely
Niall Rochford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ashford Castle

Address: Ashford Castle Estate, Cong, Ireland
Phone Number:
Location: Ireland > Western Ireland > Province of Connacht > County Mayo > Cong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cong
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ashford Castle 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Ashford Castle Hotel Cong
Ashford Castle Ireland/Cong

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