I held my Irish Polish wedding here, the female manager made us feel very unwelcome. She was rude to my wife and did not show any concern for the stress and trouble we hand gone to get family and friends to stay for 3 nights in her hotel.
We wanted to discuss changes to decorations would have argue for hours to agree to a change then it would not be done! This was very fuistrationing as she constantly claimed things could notg be done and that it would cost more! This was only for moving tables, chairs, and putting up decorations. It was constantly a fight to get anything done, and money as always being mentioned.
Everything was made very difficult if we requested anything, another example would be wanting to plug a laptop to an over head projector she wanted us top pay for a "company" to do it. This was after it was agreed by a member of staff months before! We were told that she was the manager and what was said before by the staff did not matter, this after the aforementioned staff member had the authority to sign all the contracts with us.
When we would do things ourselves rather than through the hotel ie flowers, the cake, getting drink ourselves etc, we were constantly getting snide remarks about how "economical" we are, ie calling us cheap.
Other incidents included trying to charge damages to every single one of my guests&family as they checked out. This is without any eveidence, including video or staff wittnesses, who caused the damage or reciepts for the costs incurred to correct it. They tried to bully one family member for the equivilant of 1250 euros, fail and then move on to the next guest until asked they had asked all of them as they checked out!
Ultimately we left this hotel, with a bitter taste in our mouths. We would not recommend anyone to stay here whatever the occasion as there are hotels just as nice where you get the traditional Polish welcome. This is the first time I have written a review regarding any hotel anywhere, but due to the way we were treated I feel I had let others know. here are many other issues we had with this hotel or more specfically its manager who was extremely unfriendly, condesending and made us regret they day checked out their website!!
In short stay well away, there are places closer to the centre of ustka which are cheaper nicer and which are run by people much much much more friendly and pleasant!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.