We've just got back for this hotel on our honeymoon. To start I would just like to say the rooms where spacious, clean an comfy! The food in both the la carte restaurant an the all inclusive dina was beautiful but as for the pop an alcohol, it was all flat and watered down!
The pools where mostly clean an the amount of food served at the pool bar throughout the day was excellent. One gent who worked through the day at the pool bar was so friendly and always like to make a little joke with guest an put a smile on your face. As for the women that worked there, well EVERYTHING was an effort... Constantly had faces to the floor and huffing!
Well where do I start with the reception staff... Only one word for them really, UNREAL!! I only ever dealt with two women throughout the holiday on reception an both was unprofessional and slack! Neither members sempt to know anything and loved to either waste your time or palm you off on to somebody else.
We booked onto the boat trip which on the website was described as "sunset BBQ"! We went down to reception to book on an they said we must pay €20 each (2 of us) an see our passports, This was booked for the Tuesday at 1pm. We had a letter left on our door step 6pm Monday night stating the weather was going to be to bad an was going to be brought forward to 9am the next morning! Meaning the trip was not going to be "sunset", fair enough it was for our own safety! So the next morning we was sat waiting to be picked up at reception when we started to realise that noone else was arriving... I went in an asked if the boat trip was still on and she turned around and rudely said "NO"! We never recieved any communication for this and our time was wasted waiting for something that was not going to happen! I explained that we wanted out €40 euros back if the trip was cancelled an she explained that we couldn't have any money back! I said that I would be having the money back as we where made to pay it to book on in the first place. She told us to go back at 12 after she spoke to her manager. We went back and still she had not sorted it and was ask to go back at 3!! We then went back and she explained that she could offer us 1 massage worth €20 instead of a refund!!! Now I don't know how it works in Greece but in England if u pay £40 for something u expect to get at least the equivalent back or more. They didn't understand this... After a lot of messing about and wasting our day we got our money back at 4! Now the weather never was bad an it wouldn't surprise me if they didn't even have a boat and was just trying to do everyone out of third money!
Also on the website it talks about them having their own farm an at reception is a board with free horse riding between 10-12! We enquired about this and the farms was miles away and we had the choice in going on 2 public buses or having a return taxi for €80!! No services was provided for this!
Don't get me wrong the hotel it's self was perfect, clean an worth the money but as far as the staff at reception are concernd, I think either major training is needed or a trip to job centre!
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- Also Known As:
- Aegean View Psalidi
- Aegean View Hotel Psalidi
- Aegean View Kos
- Aegean View Aqua Resort Kos/Psalidi