This was our 2nd trip to The Grand (we've also stayed at the Lindo 2 times and the Maya 2 times). In celebration of our 25th wedding anniversary we decided to indulge and stay for 2 weeks (Jan. 21-Feb. 4).
We were met at the airport (private transportation to the resort) and then welcomed by staff with champagne - just the beginning of a flawless stay. Every staff member was incredibly pleasant and helpful. Our butler Victor was so friendly and available anytime to assist (we felt bad as we are pretty self sufficient - didn't have much for him to do!). Our room was great (on bottom floor with view of serenity pool) with a very well stocked drinks fridge and snacks; loved the balcony with the swing and sofa.
Food & Drink: What can I say – we enjoyed it all, especially the seafood and trying the different Mexican dishes. Presentation of food and service was impressive. A number of times the chef/chef-liaison would come to speak with dinners and find out how everything was. We were invited to attend a tour of the kitchen of one of the restaurants; unfortunately got side tracked and missed it. Nice touch: around 4:00 p.m. afternoon tea is served around the pool.
Beach & Pools: Very beautiful, minimal erosion. Very rocky in front of The Grand, however if you go over to the Maya/Lindo beach much better for swimming. Infinity pool is great as well as the serenity pool.
Other: There is a shopping plaza onsite with a church along with a medical clinic. If you prefer not to walk you can ask for a golf cart to take you anywhere. The Grand has its own spa (had a massage – wonderful!), and there is another spa over at the shopping centre. The Grand also has a fitness centre with fresh juice bar.
We loved this resort for the service, quality, pampering and peacefulness (adult only - no strollers!). Our friends joined us for the first week of our stay and they too were very impressed and pleased with the hotel. We are saving our pennies to return!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico