The Iberostar Grand Hotel Paraiso will always hold a special place in our hearts. My husband Jesse and I eloped and chose the Iberostar Grand as our wedding/honeymoon destination (wedding date: 3/6/09). We relied heavily on this forum for feedback on the Grand and it played a vital role in us choosing our wedding location last summer. All I can say is it exceeding our expectations in EVERY way and is absolute “perfection”. I can honestly say my husband and I roamed the halls of the Grand for the first day with our mouths to the floor, taken back by its detail, service, and amenities. I thought I would take a moment to write some comments and say thank you to everyone who helped make our wedding & honeymoon the best week of our life.
Check-in/Room: We were greeted like all guests upon arrival with champagne and a face towel. After a quick check-in and a golf cart ride we were shown our beautiful oceanfront room (honeymoon upgrade) in building 71. Our favorite part of the room was the balcony overlooking the ocean with a swing and a couch to lounge on. The Maid service was phenomenal and at night they would roll down the bed, draw the curtains closed, and light candles in the room for ambiance. DETAILS DETAILS DETAILS! Mini-bar was always stocked with whatever you requested, please be sure if you want to tip the butlers you give them the money directly. We were leaving tips on the counter near the refrigerator and later told that this money actually goes to the mini-bar associate.
Butler Service/Concierge- Alfonso, Pedro and Henri took care of us all week. (And Nayeli in conciege). They helped us make dinner reservations, spa appointments and helped Jesse get to the golf course on time!! A special shoutout to Alfonso for making our wedding day extra special! After having dinner at Toni’s we returned to our room decorated to perfection, rose petals everywhere, a big bubble bath and even a chocolate swam with tuxedo painted chocolate strawberries. Again – DETAILS! He went ABOVE & BEYOND the entire week. Thanks Alfonso!
Food/Pools/Service – Service around the resort was always top notch. There were definitely guests we found complaining at dinner, etc. but we just never experienced anything but exceptional service. Special thanks to Marianne at the pool, she always made sure our drinks were full! Our favorite restaurants were Toni’s Surf & Turf and the Gourmet. I am a vegetarian and they always went out of there way to make sure there was something I could eat. Be sure to try the shrimp fajitas and grilled lobster tail at La Brisa for lunch! Room service was also delicious and fast. Try the shrimp/avocado cocktail and my husband’s favorite was the filet. Beach was a little windy so we camped out by the salt-water pool for most of the day, and ventured over to the Lindo for the lazy river in the afternoon!
Entertainment – Thanks to Ruben, Eder, Fania, and Pamela and the rest of Iberostar team for keeping it fun throughout the week. Our favorite show was Boogie Nights, be sure to check it out. Special shout-out to our new friends Mimi & Danny who we met at the Grand, thanks for the tequila shots & lazy river rides!
Wedding Venue- Lastly, a special thanks to Martha, our wedding coordinator for making the day PERFECT in every way. We were married on the beach outside building 71. She worked with me for over 6 months making sure everything I requested was executed and more. She found me a bamboo/chiffon canopy for the ceremony, ensured that my flowers were just as I wanted, and made sure our photographers were taken care of throughout the day. Thank you Martha, I would recommend the Iberostar Grand in a heartbeat for anyone looking for a beautiful beach location with the personalized service of a wedding coordinator.
Thank you to everyone for making our week at the Grand memorable in every way. We can not wait to return to the Grand to celebrate our many wedding anniversaries to come!
-Kristin & Jesse
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico