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“Incredible staff” 5 of 5 stars
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #1 of 10 Hotels in Playa Paraiso
Playa Paraiso
1 review
6 helpful votes 6 helpful votes
“Incredible staff”
5 of 5 stars Reviewed July 8, 2014

Every employee at the Iberostar Grand Paraiso was outstanding. Helpful, happy, and fun to be around. Variety of food was great. The rooms are like a home away from home. Shows were fun and there was a great variety to the shows.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 14, 2014
Dear guest,

On behalf of all the hotel staff, we would like to thank you for choosing IBEROSTAR Grand Paraiso and for sharing your experience.

We feel honored to hear that you had an amazing holiday and that you felt like home.

Moreover, it is good to know that you enjoyed the gastronomy and the shows.

We would like to thank you in particular for mentioning the staff. Your positive words and compliments are a good motivational tool since it is our goal to make you feel like a star and to continuously improve to achieve top quality service levels.

We hope that you will be staying again at our hotel.

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,821 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (941)
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 8, 2014

We were scheduled to stay at the Lindo, but took the upgrade offer and moved to the Grand. The rooms were ready by 1:00 and we got a great offer to move. This was the best decision we could have made! We had two boys 18 & 20 who loved the room service and pool games, a couple 24 & 25, and our parents in their mid 40's. All of us had a blast!
The food was the best we ever had at an all inclusive and the nightly shows were also top notch. The star friends made our trip extra fun with the pool games at noon everyday.
Also on the trip, we visited each of the other resorts on the property. We quickly realized how the grand is set apart. Well worth the money to upgrade!
We did the tour to Xplor and loved that trip too. The Segways at the resort were a ton of fun! We also rode jet skis, went to 5th ave, and had massages at the spa . It was such a wonderful vacation!
Tip- bring small bills to tip. The staff at the resort was extremely helpful and worked hard to make sure we had a great trip!

Stayed July 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 15, 2014
Dear guest,

Thank you for taking the time to share such a wonderful feedback on Trip Advisor. It is nice to hear that you enjoyed your stay.

Moreover, we are grateful for highlighting different aspects of your trip: the property, segway tour, food quality, spa facilities and helpful staff. We are extremely proud to read that our team was part of your amazing vacations.

Thank you once again for your review. Your comments are very important to us. We look forward to welcoming you again.

Best regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake, Ohio
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2014

Can't provide enough positives in reviewing this hotel. The grounds and facilities are well-maintained, the staff is outstanding, the food both in the buffet restaurants and in the more focused, order-off-the-menu restaurants was really excellent. I also want to commend TripGuy.com travel services and Mitch Toren in particular for outstanding support before, during and after our trip. If you can afford this hotel (it's a bit more expensive), the value is worth the cost.

Room Tip: It was worth it for us to upgrade to an ocean front room. Recommend a higher (3rd floor) room. Rea...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 11, 2014
Dear guest,

Thank you for visiting us and sharing your impressions here on TripAdvisor.
We are delighted that you were satisfied with the facilities and services and that you had an enjoyable stay.

It is good to read that you liked our delicious gastronomy and the high quality service that our staff provides.
It would be a pleasure for us to welcome you back in the near future.

Best regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Paraiso
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 7, 2014

Absolutely in love with this hotel. The staff from the first step I took into the hotel to when I left were all friendly, caring, and professional. They would always go above & beyond to make sure my vacation was nothing but perfect. The building was amazing the room was impressive, clean, and well decorated. I have nothing but great thing to say about this hotel. Will definetly go back next year.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 11, 2014
Dear guest,

On behalf of all our team we would like to thank you for the time you spent to let us know your feedback about your stay at our hotel.

We really appreciate your kind words including the highlights of your trip as facilities, accommodations and the attitude and friendliness of our staff.

We feel proud to read that our staff was able to make you felt like home during your stay and that we surpassed your expectations. Comments like yours are the best source of motivation for us.

We look forward to welcoming you back soon.

Best regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, Texas
Top Contributor
107 reviews 107 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 6, 2014

This was the 5th all inclusive resort that we have tried in Playa. We have been looking for an all inclusive that has activities both day and evening, great food and no children. We will absolutely be returning to this resort.
It is give and take to get everything you want. I would say that the rooms were very nice and kept very clean, but compared to some other places, they were somewhat smaller.
The concierge service is excellent. Everyone at the resort is very friendly and helpful. We learned a lot about the area from the staff, even the cleaning people were able to answer every question we had about the wildlife, etc. We were there on the Fourth of July and everyone wished us a Happy Independence Day!!
This hotel has a wonderful entertainment crew. The daytime activities were plentiful and there was a great variety. The staff was encouraging about participating, but not to the point where they were bothersome. You could also just rest. (if you really want quiet, there is a separate pool that is just for quiet) They also have LIVE night time entertainment that is different every night! Some nights there are even 2 choices, like a show and then Karaoke, or casino night. There is also a dance club on site for people who are not done partying or a quiet lounge bar with live music for winding down.
The food is very good (but I wouldn't say it was the best of my experiences in Playa). The service in the restaurants is VERY slow. they could use more waitstaff in the reservation only choices. They have chefs who make themselves available just to explain the choices in the reservation only restaurants. Of those, the Italian and French are the best. The buffets are amazing as far as selection. Some of the hot items could be kept hotter, but you can also get a steak cooked to order. At lunch they have delicious Kobe beef burgers and lobster everyday!!!! I would also like to see more choices on the room service menu. They could also use some more poolside help. The ladies were very nice, but because there were only two. It took a while to be served. Other than the slow service, the only other suggestion I have for making the restaurants better would be to have evening lighting. They were VERY brightly lit.
The staff is always cleaning. The place is immaculate. The furniture at the pools and beach is comfortable with plenty of options for shade as well.
This resort is very close to being everything we want.

Room Tip: The rooms without an oean view are in a prettier section of the resort. If you aren't going to...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 15, 2014
Dear guest,

Thank you for your kind words and for taking the time to share your experience with other travelers about your stay at IBEROSTAR Grand Paraiso. As you have had the opportunity to compare resorts, your opinion is very important to us.

We are delighted to know that we exceeded your expectations concerning the cleanliness, entertainment, night shows and also our staff service.

We have noted your comments on the food offerings and restaurant atmosphere. We make efforts to maintain food at the right temperature and this is checked by our team frequently, to make sure it is safe for our guests. However we will share this, as well as your other suggestions, with our Executive Chef to be reviewed with his team.

Our team works hard every day to ensure that our guests have a wonderful stay, and we will keep working on improving areas of concern in order to meet your expectations, and thus, keep our position as one of the top hotels of the Riviera Maya.

We hope that you will visit us again soon to see the changes we are making. Thank you once again for your detailed feedback and we look forward to welcoming you back.

Best regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 6, 2014

We travel always and often, and we always like to stay at upscale resorts and hotels. The Iberostar Grand exceeded my expectation and is the best in Mexico, hands down. We will revisit again and again and again.

Stay in (or upgrade to) an oceanfront room in building 70 or 71. It is well worth the extra $$ and the view is spectacular.

The staff is incredibly attentive and remarkably friendly. I was stunned at how wonderful everyone was. I kept thinking that they must have thought I was a hotel reviewer or mystery shopper with all of the attention we were given. But as I watched the staff, I found this was the status quo with all of the guests. They went above and beyond.

The pool was great. Tons of room. Tons of cabanas and many many chairs. Always available. Never having to angle to get a chair and no need to rush early and save seats. Lots of fun, if you wanted to have a drink and play volleyball or pool basketball. If not, there was the quiet pool. The beach was beautiful too. Nice and quiet and relaxing. We split our days between the beach and the pool.

I had an excellent massage at the spa (which has very nice facilities). We also worked out in the gym several days and enjoyed that as well.

We loved the food. All the fresh seafood you could eat. Great hamburgers. Pasta. Pizzas. The food was just simply delicious and was not at all what you'd expect of an all-inclusive resort. It far exceeded expectation and is one of the reasons I will go back here again and again.

The room was excellent. We loved the huge balcony with the swing, the lounger and the table for dining. Everything was modern and no detail was overlooked.

I genuinely don't have one single complaint. This was one of the best trips I've ever taken and Iberostar has earned a customer who plans to be a repeat one!

Room Tip: Upgrade to an ocean front room. It is well worth it!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 11, 2014
Dear guest,

Thank you very much for your visit and for your lovely comments here on TripAdvisor.
It is great to read that you have not found anything to fault and you were satisfied with the facilities including our Ocean Front room, the pools and also our delicious gastronomy.

Moreover, we really appreciate your kind words about our staff; we are thrilled to read that with their friendliness and excellent service they contributed to your stay being wonderful.
Once again thank you very much for sharing your review with other travelers, it is good to know that we surpassed your expectations.

Hopefully we can welcome you back soon!

Kind regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
76 reviews 76 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 6, 2014

My husband and I just got back from this hotel after spending 7 great days and nights.
It is very beautiful, very very clean, and a perfect place to relax. Big room with balcony, extra space, big bath. The best: beautiful clean tiles floors!
There are three big pools, beautiful pools among palms and plants, great landscape all around the hotel. Very relaxing atmosphere. The indoors are luxurious, it was a pleasure to walk around the hotel. The beach is wide and nice but there are coral rocks... so not so easy to get into the sea. We walked to the next door hotel and it was better. We took long walks in the beach during the evenings and it was very calm and not so hot.
The food is very good, not only the restaurants but also the buffets with tons of veggies, fruits, cheeses and gourmet dishes. Very well presented and I like the small portions so you can taste many little things. You can go or order as many times as you like. They cook most of all the food in front of you.
We enjoyed going to the shows at night. They have an indoor theater with bar. Their shows were very elegant.
We had some noise in the room from upstairs during the afternoon. We told them and they help us move to the third floor. We were really happy with the new room and we appreciate that they took care of us.
All the staff is very nice, polite and really made us feel at home. Evelyn was waiting for us at the door of the theater with a big smile, every night she comment to us about the show. Eber was making us feel at home, remembering our names. Jorge y Javier, great smiles all the time, and thank you for teaching us to dance! Alejandra and Olivia coming to our tables to ask or comment on the menus. And all the waiters, at the "soccer bar", at the restaurants, at the pools, at the spa, everybody was very polite and professionals.

We are very veryhappy to have stayed at this hotel. We really wish we can visit again.

Room Tip: High floor have less noise, quieter.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, July 14, 2014
Dear guest,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for choosing IBEROSTAR Grand Paraiso and for sharing your experience.

We are delighted that you spent seven great days and nights with us and that we made you feel at home.

It is good to know that you enjoyed our food offerings, watching the shows, walking on the beach and our rooms, the pools and the landscape.

On the other hand, we apologize for the noise and we are glad that we were able to assist you. We always try to meet our guests´ wishes and therefore all comments and recommendations are highly appreciated.

Thank you so much for mentioning the friendliness, professionalism and our staff members' good job. We also really appreciate that you name us as the ´´Best All-Inclusive Ever´´.

Once again thank you for your positive comments and we really hope that you will visit us again.

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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