We stayed at this resort in April 2013 after staying at the sister property Iberostar Grand Bavaro in the Dominican Republic in October 2012. This resort is much larger than its counterpart in the DR. The main pool is massive and looks like an extension of the ocean from the main buffet. The grounds are lovely and well maintained. The staff is exceptional in every way. We didn't see much of our butler but we aren't the type to use that service. We did upgrade to an ocean front room and the view was worth it. Our biggest issue was that the room did not stay very cool, which we found made it difficult to sleep at night because of the heat and the humidity. Otherwise rooms were beautiful and spotless. I found the food to be of better quality at the Paraiso than at the Bavaro, but the menus are essentially the same between the two hotels. I thought the breakfast buffet at the Paraiso was phenomenal.
The Star Friends are fun and engaging here but not a lot of people get involved in the activities (at least not when we went). You never feel hounded to play or participate, but I would encourage you to get to know some of the Star Friends as they will make you feel welcome and all of them are really fun and lovely people.
I had a short massage on the trip and the spa facilities and staff were great.
The beach is very rocky (reef offshore); keep that in mind if you plan to swim. Beach in front of the resort is clean an beautiful. Be careful going off the resort up the beach. A lot of trash washes up on shore and I almost stepped on an uncapped syringe in the sand.
Overall, this was a great stay. We will definitely return in the near future.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico