We arrived on July 20, 2013, for our 2nd stay at this posh hotel that is all-inclusive and for "adults only". Our initial trip in July 2011 was amazing and wonderful, which was why we returned.
The service employees of this hotel are wonderful and so friendly, from the maid service, food servers, towel hut, bar tenders, butler, etc. The pools are great, one is salt water and the other is fresh water.
The disappointment came in the actual hotel grounds. The foilage is overgrown now and feels like a jungle, which of course causes "LOTS" of mosquito's, even during daylight hours. Makes the tranquility pool not so much fun since it is surrounded with grass and trees, which by the way they mow during daylight hours when you are in the pool. Grass and insects fly everywhere! Beach huts are falling down and rather than fixing them, they are taped off using caution tape. There is only a small area to enter the ocean that is not rock and there is still beds of sea grass that you have to walk thru to get into the ocean. The other resorts in this complex have clear access to the ocean without walking around rock.
Three times during the week, other people with children walked into the pool area without being stopped and wandered around without no one noticing. Remember "adults only"! We also heard others talking at dinner that they lied about their kids ages and were indeed NOT 18, but 16 and were allowed access. Is it not someone's job to verify this info? The buildings need some touchup, as the salt air has taken its toll on them.
The evening shows are OK. If you have seen them once at any Iberostar hotel, then you have seen them. Maybe need to add a little more variety.
Again, the worker bee's at this resort are just wonderful people working hard to please you and they do a fine job, but the physical resort needs some TLC.
On another note, if you booked thru Apple Vacations, and need to locate the rep, good luck! If he shows up timely and stays the entire 2 hours, or better yet shows up at all, feel lucky! We finally had to call for him, and he walked in 40 minutes late, and was less than receptive. Next time, and there will be a next time, I will not waste my time walking back and forth from the beach trying to locate this guy, rather book all trips using the locals. Much nicer to deal with and appreciate you spending money with them.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico