Please do not hesitate to say 'yes' to this resort!! We have stayed at resorts in many parts of the world and many resorts in Mexico and the Playa area. Iberostar Grand is just simply the best resort we have found. The resort is immaculate, very clean and beautiful. The rooms are modern with beautiful bathrooms and lovely porch areas complete with sofa, cocktail table and wicker swing.
The beach is beautiful and clean. Nice swimming areas and luxurious beds and lounge chairs with comfortable cushions. The wait staff are very attentive and it is never a problem to find someone should you want to order a drink or something to eat.
We would recommend the Japanese restaurant and the Surf and Turf restaurant, but food everywhere including room service and the buffets is exceptional.
If you need anything, everyone is extremely friendly and at your request. We never heard the work 'no' for 9 luxurious nights. If it is possible, they will make it happen.
It was my birthday and they filled our room with balloons. They also took the time to fill our tub with bubbles and rose petals and set beautiful tea lights throughout the room.
In every building you will find a butler or concierge station. There are always people available there to help you with and request...dinner reservations, tours, questions, special requests for your room etc. Very personal service.
They have all top shelf liquor. Absolutely anything you can think of they probably have. They also have impressive wine options. They will bring bottle of your favorite liquor and bottles of champagne to your room at your request.
I simply cannot say enough about the wonderful people at the hotel. The best personnel we have ever encountered. Seriously too many to name, they were all the most genuine and caring people wanting to make sure that you are having the best vacation possible and having all of your wishes fulfilled.
Just a couple special thank yous. One to our wonderful butler Charley. You went out of your way to make sure we had everything and anything we needed or wanted, including taking your own time after work to pick us up some Diet Dr. Pepper at the grocery store in Playa and putting it in our mini bar. You made sure my birthday was special and it was absolutely the best birthday ever. Thank you Charley for everything.
Fracisco the assistant manager was always available to talk to and made sure that if there was something we wanted to do or something that we needed it would be done. And it was. Thank you so much.
Everyone had the same wonderful attitudes and willingness to help. The cart drivers, the bartenders, the restaurant staff, the maid service (nightly turn downs with chocolates on your pillow) etc. etc. We have never been so pampered or felt so taken care of.
The only caution I would extend would be to know that not all rooms will have an ocean view. I believe you can designate this type of room at the time you make your reservation, otherwise if available it will be offered to you as an upgrade when you arrive.
We chose to upgrade and the ocean front views from the balcony were spectacular. All rooms are the same in all buildings with the exception of the corner rooms in the ocean front buildings which have hot tubs on the balcony and the presidential suites.
Choose this resort and you will have a vacation in paradise. There is no need to leave the property. You can jet ski, kayak, and take Segway tours. There is also a shopping center on grounds and a spa with it's own indoor pool.
There is never an issue with getting towels at the beach or pools. No towel card to worry about to turn in for a new towel etc. Yellow Iberostar towels are rolled up and plentiful everywhere, as many as you want.
Everything you could want or need and genuinely wonderful people to make sure that you have the vacation of your dreams.
Thank you everyone at Iberostar Grand, we will be back!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico