We chose the grand hotel because of our travel agent advice. We went July 5-8 for 3 nights. The resort was beautiful and very clean. Our room was very nice and clean. The pool area was clean and very nice. There were not very many visitors there. I would say 200 or less. My wife and I were both unhappy with the level of service while we were there. Since there were not many others we thought we would get exceptional service in all areas. The room service was very slow. I had asked a butler to bring a tub of ice to place some drinks in it to get cool. It took over an hour for him to bring it. When we were at the pool we thought the bar maids would cater to our needs in a quick manner since so few people were there. Everyday at the pool a bar maid came maybe 2x the entire day and I was even tipping them to assure good service. The last day we were there we were at the pool for at least 8 hours and a bar maid came over 1 time only. They tried to have pool games and exercise which was good but after dinner the entertainment was lacking at best. We thought the food would be spectacular but were disappointed with it as well. The food was average and the special restaurants were mediocre. The best was the surf and turf. Our last night we ate the buffet and had a great waitress and I tipped her $20 because she seemed to really care about our needs. The only thing my wife and I could think of was that since there was not very many guest the staff really didn't care about the guests who were there. They may have felt like the Americans won't tip since it is an all inclusive resort. Not a good way to think because as much as we liked the resort we did not feel the service was worth the cost and we won't go back or recommend it to any of our friends. Iberostar needs to get their staff excited about guests because these guest are the life blood of their business. There are too many other good options to go to in cancun. Beautiful place and water and decor BUT not the service we had expected and hoped for.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico