Having returned from our thirteenth stay at the Iberostar Grand Paraisio in five years, I am delighted that each time it gets better. Notably the service is consistently excellent; the new menus in the Italian and Gourmet offer additional delicious choices; and the new Ladies First Show was very very good. Special congratulations to Victor on his promotion to head Butler. Victor is the face, soul, heart, and spirit of the Grand. He sets a stellar standard of professionalism and customer service. Marianna the hostess and Ulysses the server in Tony’s made us feel as though we returning to our home away from home. Victor the waiter in the Venecia provided gracious, impeccable service. Head waiter Alfredo and our server Guadeloupe ensured breakfast and lunch were perfection. Edar, the Star Performer leader and master of ceremonies set a light and entertaining mood both pool side and at the shows. We look forward to our return trip this year again in November!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico