This is our 2nd visit to the hotel and we found it to be really good like the first time it was spotless a from the front gate to the beach.
The rooms are total luxury with plenty of towels and extra toiletries and the mini bar was great.
The balcony with the love seat and swing were lovely comfy and cool..
The restaurants are great with a brilliant selection of foods for all tastes Toni's is the best by far the fillet stock cooked to perfection every time we went. Carlos who worked there in a different uniform from the others he seemed to be everywhere the Brasilia at lunch and sometime breakfast he was a complete star a credit to iberostar and Mexico ,remembering our names and being friendly. All staff are very polite and friendly.
The Japanese was a disappointment food was served at different times and tasteless however it has a lovely feel.
The wine menu is great we tried lots of different wines which we will be having at home.
We met some great people and had a ball with them thank you Julie and Vaughan I never laughed so much.
The lobby bar was great the service was fantastic those girls need a pay rise brilliant. The entertainment in the lobby bar was ok as well.
The theatre is a great idea but the shows are the same as before dated and armature and it smells of damp really bad on every occasion but it is cool.
We though we were in Europe playing the towel on the sunbed game having to get up as early as 06:30 to get a sunbed on the beach for the day we would not mind if there were people on the beds but they must have put out the towels the night before and came down to them mid morning. we had to have what was left this is unacceptable for a 5 star hotel and we feel this would put us off returning as we were tired later in the day having to get up early to get when we wanted to relax in bed.
The only other little grip was we feel booking restaurants in advance is a little disappointing as I never know what type of food I fancy until I am getting ready to go out but you had to have what you booked or buffet as there was never any reservations left in you restaurant choice as they only had three sittings 6:30, 7:00 and 9:00 don't know what happened to to the 2hrs in between a little strange.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico