Just returned from this amazingly beautiful resort. Stayed at other AI's including Excellence PM , Excellence RM, & Secrets Maroma and all have their Pro's and Con's. NONE are Perfect. I've read diiferent opinions on all. What may not be a big deal for some can be a deal Breaker for others. Depends on where your own prioritys lie. Here's what I've got.
BUILDING & GROUNDS...AMAZING, modern, breathtaking, clean, grand & like a kingdom.
SERVICE.. Great accept for slower on beach.But, great at ALL restaruants, bars, and phoning guest service for things like a bottle of chilled wine delivered each day. WOW!
STAFF.. The most friendly of all resorts we've been to.
CLEANLINESS.. Exceptionally clean. Even saw staff washing wall fixtures in hallway.Shiny sqeeky clean.
POOL ..Fun games by activity pool daily. Towel game is OUT of control though. If you didn't get up at the crack of dawn to throw a towel or item on a pool lounger in the shade you wouldn't find one without someones items on it(whether they actually used the chairs or not)There just isn't enough shade area by pool and people got Greedy about it. A few tiles where missing in pool but that isn't an issue for me.
BEACH.. A bit rocky even if you walk aways it's still rough swimming ( not enough to keep me out though) ..NO bars or bathrooms close to beach area was kind of a set back and I would have liked to see more entertainment on the beach such as live music, games, coookouts, etc.
ROOMs... Nice but basic looking ( just comparing to some other AI resorts we personally have stayed at) Soap dispensers in shower seemed a bit "industrial" and you had to keep pushing to get an adequet amount of soap or shampoo. Had to call guest service just to get Bar soap.. go figure. Maybe housekeeping missed it.Don't know??
FOOD.. The best steak I ever had -Toronados of beef --had at Italian and Gourmet Delicious food at all . Reservations needed for dinner at a la carte restaurants but worth it for the personal attention and 5 star service.The only options besises room serv for breakfast and luch are buffets, but you could get menus and order if you would rather do that. What did they have?..lobster, shrimp, sushi, carapaccio, smoked salmon, Guacamole, risotto, caviar,coconut ice cream(these were my Faves but you get the idea) Got an added bonus of 4lbs. to take home with me.:) If I were to become overweight that would be the way to do it.
CONS #1 Towel game #2 No beach entertainment #3 Shows start too late 10pm
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico