Just returned from one week at the Iberostar Grand Hotel. Very mixed feelings on this one.
We have been to Mexico on many occasions. This property was recommended by a client and they had been there twice. So we decided to stay outside of Cancun and try a new location. I did lots of research on TA and found the reveiws very helpful. Will try to pass along what we learned.
The property is very nice. Very well manicured. Great setting on the beach. Lots of activities for everyone. We do not do a lot of all-inclusives so i was unsure what to expect. Will break this down into a couple of key sections:
Rooms - for the price we were disappointed. After our day of traveling we arrived and were looking to retire a bit early so we ordered dinner in the room. When we went to turn off the lights one set of lights above the bed stayed on. I tried every switch and am a seasoned traveler - so i called to ask which switch turned them off. First answer was they were on a timer and would go off at 11pm (knew the language barrier was to blame). So i called the "butler" we met. He came down and confirmed something was wrong. The switch was not turning them off. Long story short, he said maintenance would be there in 5 minutes or call him back. 45 minutes later my wife helped slide back the lighting panel and we turned them off via the wiring. Not what you expect for the rate we were paying. The rooms are not quite as nice as depicted on their website. Rooms are very noisy as well - were were in one of the ocean front suites and it was the loudest room i have ever had - you can hear noise in other rooms all around you.
Meals - Buffets were generally better than the fine dining restaurants. Food was very good quality all around. The selection at the buffets was incredible and well done. Fine dining was good - just very limited menus. Wine poured with every meal was a very good value. Food overall was above average. Don't miss international buffet night - very good food.
Pool - The pool is beautiful - both pools. Only problem is they need four times as many chairs and capacity was light when we were there. To get anything other than low loungers in the water you have to be out at 5 or 6 am in the morning and mark your spot with a towel and book. i found this very annoying - had the same experience on the beach. you simply cant wait until 8am as they are all taken. i found this to be quite frustrating.
Bar service - was good and above average. lobby bar is a fun spot to hang out and meet other guests. also don't miss the music bar and karaoke night.
Entertainment - it is kind of like a cruise on land with nightly entertainment in the coliseum. Entertainment is good, right on property and changes nightly. Don't miss the Wednesday night pool party - that was a lot of fun. Beatlemania show as great. Would probably suggest one night to leave property and head to Cozumel or Playa just because.
Overall - we enjoyed the location, service is good overall, but probably will not return strictly based on rate.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, getaroom.com, TripOnline SA, Otel, Despegar.com, Venere and Tingo so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico