Do not expect the service and quality of a true 5 start resort. We had to be moved out of our Jacuzzi ocean front room the first night due to an ant infestation (not to mention a bunch of black curly hairs in the bed). The bell boy's response was that we are in the jungle and we should expect these thing. Then he went on to tell us that our expectations were too high and he asked us if we had already slept in the bed and maybe that's why there was hair. That is definitely not a 5 star response. They had to put us in a cheaper room the first night but told us they were unable to refund the room rate difference. Beachside service is horrible.....if you want anything, you need to get in yourself. Ordered 2 beers and it took 30 minutes and of course the beers were warm. The food was mediocre at best at the various buffets. We went to their Japanese restaurant one night and the food was pretty good but the service was probably the worst I've ever had. To top off the vacation, on the last day we decided to lay by their serenity pool. After about an hour, the gardeners started mowing the grass behind where we were laying and without warning, we were covered with a layer of grass clippings and dirt. Finally, the main pool is completely infested with black algae. I would not recommend this resort to even my worst enemy. We couldn't wait to get home!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico