We spent two nights ( 3/7-3/9) when the hotel we booked was overbooked upon arrival.Will share our short experience.
Special tropical drinks offered upon arrival. Indoor lobby garden beautiful. Lobby decor a bit dated and furniture a bit worn down. Front desk staff very pleasant. Bell boy very informative. Concierge on each floor very helpful.
Beautiful. Landscaped beautifully. There is not a great deal of walking required as it is not a massive hotel.We have been to three other hotels on Riviera Maya. This hotel was very quiet compared to the others.
The pools were cold but most are at this time of year in Mexico.The quiet pool is a pleasant sunbathing spot. The great thing about this hotel is that the spa has a heated pool.It was very relaxing and still had an outdoor feel because they open the roof. The spa also has a health smoothie bar that is very nice.
Beach beautiful, no trouble getting chairs.
Very difficult finding a place to sit by the pool. It seems as if they do not have enough chairs.
We did not see drink service on the beach at all. If you wanted a drink, you had to get one by the pool and bring it down to the beach yourself.
There were these animals that looked like racoons only bigger.They are around the pool and outdoor eating areas.They would come right up to you looking for food. Some people were feeding them. Not pleasant.
Beautiful, up to date, very clean.We had a beautiful view from our room. If you have trouble being outside because of health problems or do not like the heat, the rooms connected to the lobby are great because most of the restaurants are in that building as well as the lobby bar and gift shops so you would be able to spend a great deal of time inside in cool air conditioning and have access to an elevator.The spa is just across a small cement walkway from there.
Top shelf everything. Lobby bar makes outstanding drinks, wonderful martini's. Pool bartenders wonderful, very hard working, so lovely, great drinks, great service. Room minibar stocked as well.Wine selection average but fine.
It is a shame that there is not a place to have a drink outside other than the pool bar. If you wanted to sip a cocktail outside before dinner in the beautiful weather there is no place to do it that we could see.You would have to go to the lobby bar that is inside the front of the hotel away from the beautiful beach view.
Decor beautiful, very clean, staff lovely.
Negatives-There are only two places where you can eat outside.One is a small area in the main building outside the restaurant where the breakfast buffet is served. Unfortunately, there are many smokers in the outside eating areas. There are also the racoon like animals. I saw the animals climb up on people's table top while they went inside to get their breakfast.The waiters repeatedly shoo them away but they come right back.
The other outside area is also small but it is beautiful on the beach - it is located outside the restaurant on the beach.
Very strange that you need reservations.We were blocked out of every place for both nights except for the French place. Despite this, we saw many empty tables in most places.You can always eat at the buffet every night if you cannot get into one of the theme places.
The food is very average.We ate in the French place and it was not very good at all so do not be disappointed if you cannot get into one of the restaurants.
Every staff member was outstanding.They could not have been nicer, they go out of their way to make your stay pleasant. A special mention to Victor in the gift shop - he was so kind and very professional.
Very nice, well maintained updated hotel with beautiful grounds and average food that has wonderful staff. It lacks a beach like feel however since there are not many outdoor eating and or drinking options.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico