We have been to Mexico three times before - Aventura Spa Palace, The Sun Palace and the Excellence Playa Mujeres - all 5* - we decided to try the Grand as we were recommended and liked the look of the trip advisor reviews. So I have compared the Grand to the other resorts.
Arrival at the hotel - bit of a lukewarm reception, took about 10 mins to get offered a drink. Check in was quite long winded and then had to wait 10 mins for a bell boy [weird considering we were the only ones checking in.
Room - really nice room, quite European in its decoration but very clean and quiet. Bell boy let us in and said the Butler would be along to show us all the amenities. We stayed in building 72 nd it was a great location. After unpacking and waiting for an hour we phoned the concierge as to where the Butler was - he arrived after a few mins and showed us what was what in the room.
Not really sure about this Butler lark - had I not read most of the info on trip advisor about what they are supposed to do for you he would not have offered! He did not tell us we could choose what we wanted in our mini bar, or that we could rent a DVD and many other little things.
Meals - I have to agree with some of the other reviews about the food that it was not the best . I am not saying it was bad just not quite as good as some of the other resorts we have been in. Cannot fault the quantity or the selection but a few things let them down for us. Just because you can have lobster everyday doesn't mean its the best quality or cooked that well - very over done in our opinion. Best lobster was the day it was cooked fresh whilst we waited on the BBQ. The steak in Tonis was excellent and we enjoyed the Japanese. Room service menu was very limited but to be fair they would always try to accommodate any other requests. Room service was very quick and always so polite. We had 4 nights in out of the 14 .
Pools/Spa - pools were clean and large but cold - mind you it was so hot most days after the initial squeal at getting in it was lovely! Sun beds need updating. We sunbathed at the Tranquil pool most days.
I will also point out that the no one told us about the spa over in the shopping centre - check in never said we could use it free of charge and neither did our Butler.Once again this is what I mean by not being given enough info. We did not realize you could use the other hotels!
Beaches - lovely white sand that stretches for miles and miles! They kept our beach lovely and clean.
Staff - they are the ones who deserve the best rating - That is why this hotel gets such good reviews! They are so polite and friendly and you really feel anything you ask they will do their best!
Golf - my husband played and said it was a really good course. He got 4 free rounds as were there 2 weeks - most of the Americans got free golf all the time as their travel agents got better deals than us. I would suggest pushing your travel agent to get this as well although each round was only USD50 which is very cheap for golf over there.
Overall I think this hotel was great - a few things we would like done differently but we are all different and you cannot please us all! We would definitely go back there. The hotel is mainly set up for the American/Canadian market as these are the main bulk of visitors and that's fair enough. We had trouble getting any restaurant reservations before 21.30 but after making friends with some regular [9 times!] Grand visitors they spoke to their Butler and got us in straight away at 19.00! Shows its who you know!
As I said I don't think this hotel is the best one we have ever stayed in but I think value for money and the service it comes very close!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Expedia, Travelocity, Hotels.com and VISIT US, INC. so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico