Hi - I have made a point of being British as I think our expectations of things are slightly different to our friends from other parts of the globe. Also there are relatively few reviews of this hotel from the UK as it is quite expensive for us Brits - but well worth it! If you can afford to go and you enjoy up-market all-inclusive hotels, do not hesitate to book. I travelled with my husband and we are aged 43 and 51. It was actually my birthday whilst we were there and we had a nice bottle of Cava and balloons waiting in the room for us after the evening meal.
I wont re-hash what many other reviewers have put but will just give a few hints and tips that we found made our holiday so special and hopefully will yours:
I think the key to getting that 'pampered' feeling (as pevious reviewers have commented that they didn't get this) is to simply politely ask for what you want - don't be shy and reserved fellow Brits! So for example, we asked the change all the pillows on the bed to ones which suited us better; we asked if we could have the room serviced quite early as we like to come back to the room to relax mid-afternoon: ask for your favourite brand of drink both at the bar and in the mini bar - ours was stocked with Coronas along with slices of lime as well! At the restaurants, ask for the wine list - last year at the Grand in Bavaro I didn't even know you could do this and just would ask for 'red' or 'white' but having read a lot of reviews on this site, I have now realised that I can get a bottle of my favourite brand of Californian Merlot at every meal, including the buffets.You can either use the Butler button on the phone in the room for any requests or you can pop to the concierge desk - Fanny on ours in building 72 was especially lovely and helpful.
Ladies, don't bother weighing your cases down with hair dryers, shampoo, conditioner, body lotion etc as everything is provided and all are good quality - and I have barmy hair in humid climates and mine was just fine. (sort of)
Which leads nicely onto my next tip - use the weight you have saved on the toiletries to pack more shoes and clothes! I got quite dressed up every night as did the majority of guests. Ok so you got the odd one-or-two who looked a bit (how shall I say...) casual for my taste on an evening but on the whole, people made an effort to look nice for the evening meal and cocktail lounge - there is also a music bar and a nightclub but to be honest, we never really got out of the UK time zone so we'd be up at 5am walking along the beautiful beach, cocktails starting at 8am, much eating and drinking, and then bed for 10pm! Oh and its fine to wear high heels (ladies, or men, whatever floats your boat lol) - on previous trips to the Tucan and the Bavaro beach you felt like you were going to break an ankle in stillettos, but not here - all the outdoor paths are paved, and indoors there are just lovely marble floors and carpets to walk on.
Do a trip or two around the other hotels in the complex and the shopping centre - we had 1 day that was a bit overcast so we did a mini bar-crawl. The bartender at the shopping centre does a nice bloody mary and the snake bar has a good atmosphere. Try tacos and crepes at the shopping centre - ooh and a coconut ice cream too! it was to die for. Which leads onto my next subect...
The food was brilliant! I honestly do not know what previous reviewers find to moan about - and if you don't like something, just order something else! Simples! Our favourite restaurant was Tonis and we went there twice - the fillet steak was cooked to perfection - but we also liked the Italian and the International buffet. I think anyone coming from the UK will be more than happy with the food as the selection on offer would be very expensive over here. We reseved a couple of the restaurants by e-mail before we came and the others with Fanny at the desk when we arrived - one at very short notice so again, I dont know what the issue is with the reservation system - if you are flexible with the days and times, you will have no problems.
We were in building 72 facing the tranquility pool and for us this was the ideal location as we could pop to the lovely atrium within about a minute early in the morning with the i-pad to just check on our family back home, it was 2 minutes to the restaurants, the indoor pool was just across the hall and down the stairs for an early morning swim and we could get to the tranquility pool (our favourtie spot) in a tick - room 7253.
I think that's it without going over what everyone else has already said (great rooms, staff, drinks, grounds etc etc ) We had a brilliant holiday (after enduring a flight-from-hell with Thomas Cook which is a different story altogether...) and definately plan to return. Please message me with any questions you may have. x
we like building 72 on the tranquility pool side - nice and handy for everything and the hallways ar...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 29, 2013
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We would like to express our gratitude for your kind review about your stay at Iberostar Grand Paraiso. Our goal is to achieve our customers’ entire satisfaction and we are extremely proud to know that we contributed to your having an unforgettable birthday celebration.
We want to thank you for highlighting our services. It is good to know that you liked our meals and that you went to our shopping mall to try crepes and tacos.
We loved to read that you had a great time with our staff. We can assure you that Fanny is very pleased to know that she was part of your great stay.
Your review motivates us to keep meeting our demanding quality standards. To us there is no better reward than our guests’ positive comments. We would be absolutely delighted to accommodate you again on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.