This is the third Grand we have gone to - the Grand Rose Hall in Jamaica and the Grand Bavaro in Punta Cana - so there might be some comparing in this review.
To begin with, Mark at Trip Guy once again excelled at arranging our trip. From the private transfers with Lomas Travel, to the pre arranged specialty restaurants, and great top floor Ocean Front suite, he could not do any better. We always count on Mark and Trip Guy for great service and he has never let us down. The private transfers with Lomas Travel were also out of this world and we highly recommend their services. Can't be beat.
Now for the resort. We arrived early and our room was ready for us before noon. We had a welcome letter from Iberostar confirming that Trip Guy was a preferred partner and giving various discounts. We were brought to our top floor Ocean Front suite and had our check in done by the Butler right in our room. He was very friendly and gave us all the information we needed and also phone numbers if we needed the services of a Butler or Concierge for anything. By the way, we have noticed in some reviews that the Butlers are hard to find after the initial check in. This was not our experience. They were available anytime and even at times followed us down the hall to ask if everything was OK and if we needed anything at all. Very friendly and very helpful,
The room is very similar to the Grand Rose Hall. Very clean and well laid out. Plenty of room to store everything, nice bathroom and because we were Ocean Front, a beautiful ocean view. We originally had a problem with the air conditioning not going low enough for us, but this is where the Butlers were great. When we asked that the thermostat be adjusted, it was done quickly and we were able to lower the temperature to what we wanted. When we asked for an earlier make up time for our room, it was done with no problem and the Butlers followed up to make sure we were satisfied. All the services here were great.
The ocean can at times be rough, but we were still able to swim. We saw where some said there were a lot of rocks, but we found that was only on one side of the property. In front of our building, the sand was great and there were no rocks.
The property is larger than both the Grand Bavaro and the Grand Rose Hall, but it is easy to get around and is kept very clean. Carts are available if you need one and we never had anyone say no. As with the other properties upkeep is always being done.
There restaurants are all very good, and the people serving are helpful and happy. If you want something, ask for it and it will be done. This is part of what makes it a 5 star property and what keeps people going back..
We were very impressed with the Grand Paraiso and have always been impressed by the Iberostar properties and services. We recommend these to anyone wanting a great holiday.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico