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“Hard to Beat!” 5 of 5 stars
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #1 of 10 hotels in Playa Paraiso
Renton, Washington
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
66 helpful votes 66 helpful votes
“Hard to Beat!”
5 of 5 stars Reviewed February 3, 2013

We had an excellent time at the Iberostar Grand Paraiso and it is the resort to which we compare all others. The service, the drinks, the food and the amenities were all top-notch.

After a short ride from the airport, we were pleasantly surprised to receive an upgrade to an Ocean Front Suite at check-in. Loved being able to watch a tropical storm over the ocean one evening. Very cool! The included mini-bar was restocked with our choice of small bottles of liquor and a variety of mixers daily. We came back to our room one afternoon to find a bubble bath decorated with rose petals! The daily turn down service with aromatherapy was another nice touch.

We ate at the Japanese restaurant, the Steakhouse and the buffet. The food at each was FANTASTIC! Some of the best food we've had at any all-inclusive resort. The one complaint we had is that there was no place to grab a quick bite for lunch in our swimsuits.

We spent time at all three pools and the beach and were always able to find chairs in the shade. The activities at the main pool were fun and the Star Friends did a great job of getting people involved. Make sure you check out the water circuit at the spa. We spent a couple of afternoons there and had the entire place to ourselves. The beach was expansive and the sand was soft. Sadly, the ocean was too rough for swimming most days we were there.

If you want to be pampered and treated like royalty on your vacation, the Iberostar Grand Hotel Paraiso is the place for you! I would highly recommend this resort to anyone looking for a relaxing stay at a luxurious resort.

Room Tip: Stay in an Ocean Front Suite!
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 13, 2013
Dear Guest,

We would like to thank you for taking the time to write about your recent experience at Iberostar Grand Paraiso on Tripadvisor.

We are delighted to read your great review; it gives us great pleasure to know that you thoroughly enjoyed your experience with us.

Your kind comments regarding the food, facilities and our staff are all greatly appreciated and they motivate us to continue to improve our services and to create lifetime memories. We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated.

We confirm that we do not have a restaurant where you can go in swimsuit; we are sorry for any inconvenience that may cause you. We will pass it on to the food & beverage department, as it is a very good suggestion to improve our services.

We are looking forward to welcoming you back in a near future.

Best Regards,

Quality Manager
Iberostar Mexico
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3,229 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (742)
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English first
Rockford, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 3, 2013

Visited the resort with my wife Jan. 26th thru Feb 2nd 2013.
Victor our butler was great. The one issue we had was with scheduling dinners at the resort. We went after check in as advised to reserve our dinner reservations. When we went to book the reservations there was nothing open before 9pm each night. That is late for my wife and i who are use to much earlier nights since we have young children. We ate at the buffet the first few night which had great options. By the time Wednesday rolled around i was ready to dress up a little and go to one of the more formal restaurants. I explained to Victor the issue we were having with the scheduling of the restaurants, he came to me within hours with reservations for 6:30 each night for a different restaurant. To make it even better Wednesday night we returned from the restaurant to a hot bubble bath and wine for 2.
The entertainment team"star team" were alot of fun at the main pool and kept us all laughing, especially abraham and marco, thanks guys.
Hector The bell boy was very informative on where to visit outside the resort and always had a golf cart ready to drive us around the resort.
My only advise is to make dinner reservations when you book your trip and not wait until you get to the resort. The Italian was amazing.
This was our first stay at Iberostar but will not be our last.

Room Tip: We were in the main building (Building 72) It was Quiet and we were central to everything. Wouldn...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 21, 2013
Dear Guest,

Thank you for your generous review. We are happy to learn that you had an excellent vacation and that you were pleased with our service.

We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and they will be motivated by your kind words without a doubt.

It was our pleasure to have served you and we hope that you will consider us as your vacation destination the next time you are thinking of visiting the Riviera Maya.

Best regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 2, 2013

This was our second visit to the Grand and I couldn't wait to return. Everyone in the family had previously been to the hotel except my daughter so we chose the Grand as our yearly mother daughter vacation.

We had an oceanfront room and were hummed to sleep every night by the sound of the sea and woke in the morning to a beautiful sunrise, when the weather permitted.

The service since the last visit had not diminished in any way and the staff was just as accommodating. The reason I love this place so much and will return again and again is mainly due to the cleanliness of the site and employees who seem glad to be there with smiles on their faces, especially Oscar. We found that no matter what we asked for someone was always there to accommodate us.

The only negative point about our trip was the weather. It was cloudy or rainy 5 out of 7 days.

Room Tip: Pick oceanfront. Very relaxing with sound of sea.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 9, 2013
Dear guest,

On behalf of Iberostar Grand Hotel Paraiso we would like to thank you for taking the time to write about your recent stay at the property and for choosing us once again to spend your vacations, we felt privileged to have had the opportunity to serve you.

All your kind comments about our staff, the cleanliness of the hotel, the facilities, as well as the quality of our service are greatly appreciated and it motivate us to keep working hard to satisfy all of our guests. We are really sorry about the bad weather during your stay, but we are glad to know that besides that, you enjoyed it.

We hope see you back one more time for your next vacation.

Warm regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hermon, Maine
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 31, 2013

We upgraded to a corner, oceanfront room (7020) and it was amazing. It was quite a distance from the front desk, golfing, shopping and the shows but there were golf carts to take you where you wanted to go. The outdoor pools are beautiful but the water is freezing! They have 8 hot tubs but only the 2 by the indoor pool were working during our visit. The food was good, the employees were amazing! Everyone was very friendly and helpful. Go to the "rock" show in the theater, very entertaining. The only other concern was how slippery the walkways and surfaces are when wet, which it rained two of the days during our visit.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 6, 2013
Dear Guest,

Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much.

We will forward your comments on the walkways surface to management. Thank you for bringing that up to our attention.

We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Best Regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 28, 2013

Every November, thirty friends from Woodbridge Ontario pack up their golf tools and head out to an exotic hot destination, for a week of golf, fun and friendship. This year our destination was the Iberostar Grand Hotel in Cancun Mexico. After a 20 minute bus ride from the Airport, we finally arrived at our destination. We made our way to the reception desk and were greeted with exotic drinks and an army of staff to take us to our rooms. Wow and wow again. The resort was overwhelming and huge. The architecture made you feel that you were in Rome Italy. Marble and granite everywhere in these massive buildings, connected with covered walkways and round indoor gardens. The ceilings were painted by Michael Angelo's relative. A replica of the Sistine Chapel. The rooms were massive, with roomy washrooms and balconies overlooking the ocean. We quickly unpacked and thirty hungry guys made their way to the restaurant for lunch. The food looked amazing and the staff made us feel like royalty. They cooked everything fresh and delicious. Meats, pasta, pizza, and salads galore. Our glasses were always full of beer, wine and tequila. We walked to the golf coarse and our clubs were ready for us, on carts and ready to go. We played a well kept and challenging golf course and were back at the hotel for a great lunch and then off to the beach. Everything was spotless, on the beach and by the breathtaking pool. The service was great all over the resort. At night there was a huge theatre with incredible singers and dancers and then off to the nightclub or the lobby bar for more fun. I will definitely be back with my girlfriend. I highly recommend this resort.

Room Tip: Ask for a room facing the ocean or the pool. All rooms are spacious.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 2, 2013
Dear Guest,

Thank you for your generous review. We are happy to learn that you had an excellent vacation and that you were pleased with our service.

We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly; it is very motivating for our Managers and Staff to keep on going the extra mile.

We will pass your comments on to our cleaning staff that is always working at every area of the hotel and also to our Food and Beverage Manager who is always taking care of the food service.

We hope see you back one more time for your next vacation.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 26, 2013

Just returned from the Grand . After searching for hours on the Internet to book our January vacation , we picked the Grand after having stayed in February of 2012 . Why ? This place is tough to beat . Top notch service , quality food , beautiful rooms , gorgeous grounds , lovely golf course on site etc. A special thank you to Victor our Butler for making sure we were not missing anything .

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 2, 2013
Dear Guest,

Staying with us two times in less than one year is something we have to show appreciation for and now it has become a challenge to us so next time you come we will need to exceed your expectations from your last stay :-)

We thank for your comments on our friendly staff, fine restaurants and facilities. Rest assured that we will share your feedback with them.

We look forward to welcoming you back in the nearest future.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, IN
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2013

My husband and I stayed at the Iberostar Grand Hotel Paraiso for our honeymoon in December of 2012.

When we checked in, we were told that the resort was around 65% occupancy, but the place never seemed crowded or loud. We loved that. It was pretty easy to find a place at the pool or on the beach even with all the towels laying around on chairs.

The employees at the Iberostar seem to work very hard:
- We constantly were asked if everything was OK or if we wanted another drink (at the beach or pool).
- Grounds employees were seen all the time, either fixing or updating something.
- Room service was always delivered within 30 minutes
- Our room (beach front was worth it) was cleaned twice a day...super clean
- Star friends definitely did a good job at entertaining and welcoming people around the pool area
- The servers at the buffets and restaurants were very kind and attentive to our needs

This place is definitely worth going to, especially if you want to experience an all inclusive type vacation and feel like a star. The ONLY negative aspect of this all inclusive was the food. The breakfast and lunch buffets were really great, but wish one of the dinner restaurants had actual authentic Mexican food (we knew going into this vacation that we would not get that at this resort).

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, February 2, 2013
Dear guest,

On behalf of Iberostar Grand Hotel Paraiso we would like to thank you for taking the time to write about your recent stay at the property; we really appreciate your kind comments about the pool, beach, room service & room and especially about our staff as we recognize they are our main strength and the most important element to create the best memories to our guests.

Beside your kind review we are sorry if we were not able to exceed your culinary expectations because we do not have any a la carte Mexican restaurant at the Grand, nonetheless there are 2 restaurants with this specialty at the other hotels of the complex which all our guests can use, and every Sunday we offer a nice Mexican buffet at our Bellavista Restaurant.

Notwithstanding this, we hope you were able to enjoy and treasure the best moments of your honeymoon at the hotel and give us the honor to host you again in the near future.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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