I stayed with my husband from Dec 26-31. Check in was fast and pleasant. The room was very nice. Butler (Rene) was wonderful. We had no problems making reservations at any of the restruants. Food was very good. Service excellent. Golf was fun. The property is beautiful. I couldn't ask for more. No complaints from us. Thank you for a lovely vacation and helping us celebrate our anniversary. We will return and bring friends and family with us - it was that nice. I miss it already.....

This is my second stay at the Grand which should say a lot in and of itself. I kind of have the lay of the land and know my way around this place. The food at all inclusives are usually where they fall short. This is not the case here. The food goes from very good to excellent. They have 4 a la carte restaurants with the best being the l'talier Gourmet. I had milk fed veal that was as tender and delicious as I have had anywhere. The filet mignon at this restaurant was better than the beef at any of the other restaurants. The Japanese Haiku was great fun and again the food quality was excellent. The Italian restaurant was very good with good appetizers and pasta but I was disappointed wit the entres as they were not cooked to our liking (they were dry). The buffets were all excellent with a plethora of seafood including stone crab and lobster with different meat dishes at every lunch...prime rib, lamb chops, ribs etc. Olivia continues to be queen of the kitchen. Breakfasts include all you could want from omelette stands to bagels and lox with caviar to waffles and crepes.

The facility is amazing with tile and sheet metal work that will blow your mind. They have live music at the lobby bar nightly and a good array of premium spirits. I personally would like to see more tequila choices. It is Mexico after all. The shows are entertaining but could stand to changed as they were virtually the same as last year. I could live without the Mexican folklore show and did not attend it. The magic show was quite good but again very much the same as last year.

The beach is fabulous with the turquoise Caribbean water with an inviting water temperature. It is also not crowded at all. The beach service is quite good as I was never wanting for a beverage. They could do better better by having a beach concierge to help with lounge chairs towels etc. You do have to get out early to secure your chairs and shade umbrellas at both the beach and the pool.

The PB Dye golf course was in great shape with pristine fairways and greens. Tee times were not a problem.

I made them aware that I was a return customer before I arrived and they allowed me to make my reservations for the a la carte restaurants before I arrived. In addition they arranged for my wife and I to have private salsa dance lessons with one or the entertainment staff and this also was arranged prior to my arrival (at additional very reasonable cost). This was a very nice touch.

Where they fall short is situational management. They do not do well when things do not go as planned. When a mixup occurred in one of our dinner reservations they were in a quandry as to what to do when all they had to was get us a cocktail while they figured things out. There was also a quirk In our golf reservations as they have to be charged to a specific room. When 2 of my adult children left before us and we ran out of golf vouchers for our remaing rooms, they were reluctant to allow us to use the unused golf from that room since they had checked out. They finally got it right but not without unnecessary brain damage. These were minor problems but did create unnecessary stress and were not handled in a first class manner.

The spa is beautiful but the massage rates were ridiculously high!

All in all the vacation was splendid with a few unnecessary quirks which did stand out. I do plan to return next year and would recommend the Grand for families with adult children and couples.

We have been to the Iberostar Grand Hotel Paraiso multiple times and each time the staff exceeds our expectations (and our expectations are quite high). The hotel itself is gorgeous. The rooms are spacious and tastefully decorated. The meals are exceptional. The grounds are beautiful. The service is impeccable. There is both a saltwater and a quiet pool on the property as well as several hot tubs. Those who stay at the Grand have privileges at the Spa in the shopping center across the street for: the saunas, showers, jacuzzis and the Roman Baths. The hydrotherapy center is awesome. There is a taco store in the shopping center (near the Spa) that is good. Christmas at the Grand is a uniquely wonderful experience. I highly recommend it and hope that others enjoy this outstanding hotel as much as we did.

My family, a total of six, spent the Christmas week at this all inclusive, all adult property and it was the best resort experience we have ever had! The service was outstanding from start to finish and really provided the feel of a world class luxury hotel. The food was fabulous and plentiful. In addition to a wide variety, there were always local favorites (fresh ceviche made daily as part of the poolside grill). The rooms were large, beautiful and the staff was both attentive and unobtrusive. And, incredibly, even though it was a sold out holiday week, it was never crowded.
We will DEFINITELY return.