We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso: Traveler Reviews

4.5 of 5
Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Grand Hotel Paraiso
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel partners
Expedia.com BookIt.com CheapCaribbean
and 9 more sites!
94%
Most recent review
5 of 5 stars Reviewed November 17, 2012
RJ Roxie F Montvale, New Jersey
Write a Review

2,184 reviews from our community

Traveler rating
    1,840
    234
    68
    31
    11
See reviews for
Families
195
 
Couples
1630
 
Solo
44
 
Business
34
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Montvale, New Jersey
1 review
7 helpful votes 7 helpful votes
“No complaints”
5 of 5 stars Reviewed November 17, 2012

Food was excellent along with the rooms and staff. I never was once told no. Everyone bent over backwards to make our time there excellent. I cant say anything negative about this hotel. There were activities all day long. By the time your empty drink glass touched the bar there was another drink waiting for you. I was very impressed with the buffet. You'd think a buffet would be just okay. The buffet was all top notch food. Cooked perfectly and all you could possibly eat. Great time. My wife and I have already started planning on going again for our future anniversarys.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask RJ Roxie F about Iberostar Grand Hotel Paraiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso, responded to this review
December 1, 2012
Dear guest,

Thank you very much for the time you have taken in sharing your comments in TripAdvisor.

We are always pleased when a guest recognizes our services and most of all the effort of our employees. It is always our goal to deliver and maintain the highest level of our guest satisfaction and we are very delighted to know that we have exceeded your expectations.

Thank you once again and we are looking forward to welcoming you back in your next anniversary.

Best Regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort McMurray, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Our wedding was amazing!! Can't wait to go back”
5 of 5 stars Reviewed November 17, 2012

My lovely wife and I had our wedding at the Iberostar Grand last week. We had 40 of our closest friends and families join us. The hotel was amazing, just the most grand building I have ever visited. The wedding went on without a hitch, the wedding coordinator, Jessica, was amazing, and did a wonderful job.
The food is the best in the region, so fresh with so much variety.
The rooms were spectacular, always cleaned, three times a day, and traffic views.
The resort is out of this world. Truly world class, with wonderful architecture. Everything was so clean and well maintained.
The resort staff were very kind and always helpful.
A great thing about this resort is that all our wedding guests were able to stay within the whole Iberostar complex, meaning they have different class resorts for different prices for all people. Very accommodating for all our guests. As guests at the Grand, we were able to visit and eat at all of the 5 resorts. This was a great fix for the various range of people to come to our wedding without spending much.
This is the best resort we have ever stayed at, and we are so grateful that we had our wedding there with all our friends and family.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask Ahmed T about Iberostar Grand Hotel Paraiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso, responded to this review
December 1, 2012
Dear Guest,

Thank you for your generous review. We were happy to learn that you had an excellent wedding and that you were pleased with our service.

We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and no doubt they will be motivated by your kind words, It was our pleasure to have served you and we hope that you will consider us as your anniversary destination the next time you are thinking of visiting the Riviera Maya.

Best Regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“We were extremely satisfied with our choice!”
5 of 5 stars Reviewed November 15, 2012

We were hoping this resort would be as nice as our previous visits to Excellence Riviera, El Dorado Royale and Secrets Maroma. We were not disappointed, it was just as nice if not a bit nicer as far as the rooms go. They had fun activities during the day, both the land and water sports, which are typical of 5 star all-inclusives. We rode bikes, did aqua aerobics, played golf every day, used the fitness room, played ping pong and darts. We had to rest up when we returned home! But we're like this while on vacation - we want to take advantage of every offering they have. We don't want to miss something. I guess we're just not too good at relaxing. But, for those of you who like to relax on vacation, there are a myriad of different ways to do that at this resort. Just laying on a lounger next to the beach is mesmerizing. The drink staff is always at your beckon call. They're non-obtrusive but there - they seem to be able to sense when you're looking for something cool to drink.

We loved the food and drinks at all the restaurants. Our very favorite was the Japanese. We ate there twice - Hibachi style.

Our bed was extremely comfortable - we were on the second story of the beachfront section. It was hard to decide which way to sleep - if you want to hear the sound of the waves, you won't have any A/C. If you like it really cold, then you'll miss out on the sound effects. The doors have to be completely shut for the A/C to run.

We would return to this resort in a heartbeat! We like to try different resorts each visit, and we find they keep getting better as we keep searching. In this price range though, I think we've found the top resort. To get any better, you'd probably have to spend at least $1000-2000 more.

Our only complaint was our last night at the resort. We ate at the Gourmet restaurant - had a reservation for 8:30 p.m. There were only a few tables occupied and there were plenty of staff about so there was no reason why we shouldn't have had excellent service for the entire meal. It started out great (although slow for not being at all busy) but then a dish here or there was skipped (Lobster Thermador) which we had loved a prior night. When we inquired it still wasn't brought out. At the end of the meal, we ordered 2 desserts for our table of six, along with coffee. Only one dessert came out and it went to the wrong person (no huge issue - we're adults and can hand it to the right person). We waited patiently a bit longer for the coffee but it didn't come out nor did anymore waiters. I guess they were done for the night and wanted to go home. We left without leaving any tip, which we tended to do for our evening meals.

Even with our last night's memory being on a bit of a sour night, that doesn't in any way spoil our opinion of this resort. That could happen at any restaurant in any country, and believe me, it's happened in the USA often! We had just come to expect fabulous service from everyone so we were somewhat mystified.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask SeattleSimba about Iberostar Grand Hotel Paraiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso, responded to this review
December 1, 2012
Dear Guest,

We highly appreciate that you took your precious time to write a detailed review and are delighted to hear that you enjoyed your stay. It is unfortunate that your last night at our property was not pleasant. Kindly allow us to apologize for the inconveniences you experienced. We have already

It would be a pleasure for us to welcome you back and create new memories.

Best regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acworth, Georgia
1 review
4 helpful votes 4 helpful votes
“Awesome honeymoon!”
5 of 5 stars Reviewed November 15, 2012

The service was excellent and the food was beyond better than to expected for an all-inclusive. Top shelf drinks are included as well. There is enough there to do an see so you can be as active or relaxed as you wish. The beach was a little rocky so be careful. Still beautiful and there are 3 incredible pools to choose from. The outdoor pools were a bit chilly but we were there in November so I expected that. We had the jacuzzi oceanfront room which was beautiful and so clean. I would say not to bother with the room service because the food was not as delicious as the buffets and restaurants. We used it only for early morning coffee and pastries. I could go on forever but I will save some for my next trip there!

Room Tip: If choosing an oceanfront room ask for building 71 as it is furthest from the noisier family resort.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask artchick33 about Iberostar Grand Hotel Paraiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso, responded to this review
December 1, 2012
Dear guest,

Thank you for staying in Grand Paraiso during your holiday and we appreciate to read part of your memories in TripAdvisor.

It gives us a great joy to hear your excellent review in this hotel. It is nice to know that you liked our beautiful beach, that you found the corner room perfectly comfortable, had the opportunity to use the Jacuzzi in the terrace and that you adored the fantastic buffet and food offered in every restaurant.

We sincerely hope that we will have the honor of welcoming you back.

Kindest regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Gardner, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
“THE BEST ALLINCLUSIVE!”
5 of 5 stars Reviewed November 14, 2012

I just returned Nov.13th from IGHP. My 5th trip!!! Ricardo at the door Daniel Marcelino Roberto Humberto at the bar . Manuel Hugo David at the restaurants made our stay great.The butlers were there always asking to help.Great place, good times, lobster shrimp and beef filet at lunch every day. Bob P. N.J.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
See 2 more reviews by Bobby5283 for Playa Paraiso
Ask Bobby5283 about Iberostar Grand Hotel Paraiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Iberostar Grand Hotel Paraiso
Check In mm/dd/yyyy Check Out mm/dd/yyyy
 
 
The Royal Playa del Carmen
Great value on a similar hotel
Playa del Carmen, Riviera Maya
4.5 of 5 stars 6,518 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Playa Paraiso
Family-friendly
Banyan Tree Mayakoba
Banyan Tree Mayakoba 4.5 of 5 stars 761 reviews
Romantic
Iberostar Paraiso Beach
Iberostar Paraiso Beach 4.0 of 5 stars 1,786 reviews
Luxury
Grand Velas Riviera Maya
Grand Velas Riviera Maya 4.5 of 5 stars 746 reviews
Good for business
El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront R... 4.5 of 5 stars 1,053 reviews
Show Prices ABS:HotelCheckRates-d1218761?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d259116?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1204526?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1010527?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Playa Paraiso
Secrets Maroma Beach Riviera Can... 4.5 of 5 stars 4,876 reviews Rosewood Mayakoba 5.0 of 5 stars 523 reviews The Royal Playa del Carmen 4.5 of 5 stars 6,518 reviews Maya Villa Condo Hotel & Beach C... 5.0 of 5 stars 198 reviews
Show Prices ABS:HotelCheckRates-d1007582?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d754465?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d530483?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1488864?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 9 hotels in Playa Paraiso, ranked by popularity

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Iberostar Grand Hotel Paraiso

Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Playa Paraiso
#1 On the Beach Hotels in Playa Paraiso
#1 Family Hotels in Playa Paraiso
#1 Romantic Hotels in Playa Paraiso
#1 Top resorts Hotels in Playa Paraiso
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Stentorian NV, Travelocity, Amex, Hotels.com, Cheap Tickets, Olotels, VISIT US, INC. , Tingo and HotelsClick so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Iberostar Grand Hotel Paraiso, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Iberostar Grand Hotel Paraiso
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices