We were hoping this resort would be as nice as our previous visits to Excellence Riviera, El Dorado Royale and Secrets Maroma. We were not disappointed, it was just as nice if not a bit nicer as far as the rooms go. They had fun activities during the day, both the land and water sports, which are typical of 5 star all-inclusives. We rode bikes, did aqua aerobics, played golf every day, used the fitness room, played ping pong and darts. We had to rest up when we returned home! But we're like this while on vacation - we want to take advantage of every offering they have. We don't want to miss something. I guess we're just not too good at relaxing. But, for those of you who like to relax on vacation, there are a myriad of different ways to do that at this resort. Just laying on a lounger next to the beach is mesmerizing. The drink staff is always at your beckon call. They're non-obtrusive but there - they seem to be able to sense when you're looking for something cool to drink.
We loved the food and drinks at all the restaurants. Our very favorite was the Japanese. We ate there twice - Hibachi style.
Our bed was extremely comfortable - we were on the second story of the beachfront section. It was hard to decide which way to sleep - if you want to hear the sound of the waves, you won't have any A/C. If you like it really cold, then you'll miss out on the sound effects. The doors have to be completely shut for the A/C to run.
We would return to this resort in a heartbeat! We like to try different resorts each visit, and we find they keep getting better as we keep searching. In this price range though, I think we've found the top resort. To get any better, you'd probably have to spend at least $1000-2000 more.
Our only complaint was our last night at the resort. We ate at the Gourmet restaurant - had a reservation for 8:30 p.m. There were only a few tables occupied and there were plenty of staff about so there was no reason why we shouldn't have had excellent service for the entire meal. It started out great (although slow for not being at all busy) but then a dish here or there was skipped (Lobster Thermador) which we had loved a prior night. When we inquired it still wasn't brought out. At the end of the meal, we ordered 2 desserts for our table of six, along with coffee. Only one dessert came out and it went to the wrong person (no huge issue - we're adults and can hand it to the right person). We waited patiently a bit longer for the coffee but it didn't come out nor did anymore waiters. I guess they were done for the night and wanted to go home. We left without leaving any tip, which we tended to do for our evening meals.
Even with our last night's memory being on a bit of a sour night, that doesn't in any way spoil our opinion of this resort. That could happen at any restaurant in any country, and believe me, it's happened in the USA often! We had just come to expect fabulous service from everyone so we were somewhat mystified.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico