My husband and I travel every six months and this is one of THE best places we have ever stayed. It all started with Ricardo out front who greeted us so warmly and took care of us and our bags. Then on to check-in where we had a nice drink and cool towel.
We were upgraded to an ocean-front room in building 70 which was fabulous. Our only teeny-tiny gripe about the room was you could not control your own thermostat but from reading these reviews, I knew to go ask our concierge to lower it a few degrees and it was done immediately. And the only other thing, which was minor, was the pressure in the shower, it was a bit light for us and no shelf in the shower - so razors and shampoo bottles had to be put on the floor but that was fine. (there are two dispensers mounted on the shower wall and one holds shower gel and one holds shampoo and I set my shampoo and conditioner on those so my poor husband had to put his stuff on the shower floor)
The room was beautiful and very clean and the bed was one of the most comfortable we have ever slept on. The maids took very good care of us as did the mini-bar person.
We did not utilize the butlers very much but the couple of times we did, they were wonderful. We did not really figure out the dinner reservation thing but that was because we were always on our way to the golf course and would forget but the concierge would always try to work us in somewhere and we never skipped a meal. Toni's was VERY good as was the Japanese restaurant. We did the Hibachi seating one night and the regular table one night. Both were excellent. We also enjoyed the lunch buffet. So many choices and having lobster for lunch? Never had that at any other all-inclusive before. Such a nice surprise and it was very good.
The golf course was tough but so much fun. We played every day and the staff at the course were wonderful and the Bev-Cart guys were good. The 'marshall' did his best at keeping the pace of play going but hey, you are on vacation and at a resort so just enjoy the time in the sun when you have to wait. The bartenders at the '19th Hole' were funny and gave us a hard time and we enjoyed that. (ask for chips and salsa and see what you get)
One of the main things we liked about the Grand was the size of it. It was big enough so you did not feel crowded but small enough that you got to know people. We saw the same faces at the great swim-up bar and the main lobby bar. (Where the bartender, Perfecto was.. well, perfect-o) It was nice to pass by folks and say Hello and maybe stop and talk a few minutes. Or meet someone in the pool and then see them later at the bar or at dinner. I think that was my favorite part.
We used to go to Moon Palace and it was SO big and so spread out that you would seldom see the same people twice. We also went to the Hard Rock in the DR in May and that place was HUGE. We enjoyed it very much but it was too big to really get to know people.
Another favorite part was the decor of this place. It was beautiful and strange but it all worked somehow. We liked to walk the marble halls because we saw something new every time. From the different hanging fixtures to the big glass orbs, the paintings on the ceilings and the giant wooden horses. It was just fun to look at and made us smile.
We will definitely be returning to this resort and next time we are bringing friends to enjoy it with us. Thanks to all the wonderful staff at the Grand. Cannot wait til May!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico