I am less than 24 hours back home and feel the need to write the review before I tackle anything else. The Grand lived up to every positive review on here. From the moment we arrived, we were treated like royalty. We were pleasantly surprised to be given a honeymoon villa. The villa was immaculate, clean and spacious and only a short walk to the beach. The food was amazing, we sampled all restaurants on site except for the Italian Buffet. It was my birthday one evening, and the staff came to sing to me and surprised me with a sampling of desserts. The beach is amazing, always kept clean and easy to find a chair. I was surprised to hear they were at near full-occupancy, but you never would have known that. There were plenty of lounge chairs and the restaurants or bars were never crowded or busy. The service is top-notch, everyone always offers you a smile and asks if you need anything. It was awesome to lay on the beach all day and be waited on with drinks and a smile! Our butler, Victor, made sure to check in with us everyday and give us anything we needed. Our room was restocked and cleaned each day, and then after returning from dinner we would find a lovely turn down waiting for us each night. As mentioned before, the WiFi is only in the lobby, but it was enough for us to go there once a day to check in with the outside world and Skype with the kids. The entertainment was also top notch, we enjoyed the shows and the friendliness of all the Star Friends. We considered venturing off-site, but with everything there is to offer, we couldn't think of a reason to leave! My only complaint is that the pools were very cold, but it was only about 80 degrees our entire time there and we're beach people anyway, so we did not plan on lounging in the pool too much. Please, please tip these good people well. I have never experienced service of this level and I've traveled to many places. We were fortunate that we never encountered any rowdy groups of toursists and everyone seemed respectful and relaxed. Even though I missed my own kids, not having any around was another perk to this amazing resort :) If you have any doubts, erase them and just go! I was amazed how many people we met were there on their 3rd and 4th trips, that speaks volumes of the Grand's reputation.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico