My husband and I just returned yesterday from our honeymoon at the Grand, and we can't be more relaxed, happy, and completely satisfied. This place is a dream. Beautiful architecture, fantastic beach, and amazing service. Their service is phenomenal. Other places may boast of their customer service and caring for the guests overall experience, but the Grand actually delivers. Every person we walked by or looked at, smiled and greeted us...every single time. Even the landscaping personnel.
Perfecto, the bartender at El Mirador, the lobby bar, makes fantastic drinks, and can hold a very lively and interesting conversation. Intereting man, and fantastic service. Our concierge Sergio was a very nice and attentive man. Although we did not see him after our initial entry, he obviously cares for what he does, because not a single of our many requests, orders, etc. were ever ignored or devalued. Although I cannot remember our cleaning attendant's name, she was by far the sweetest. She worked so hard, and was very efficient, but also took care of the small details, like leaving us roses on the bed. Marcelino, the swim-up bar's bartender is a fun young guy, with excellent drink suggestions, and a lively personality. Definitely a great pick for the pool.
The food was so good. We did not know what to expect, but as first-time 5-star customers, we were definitely happy with the selection, the flavor, and the attention to detail. The breakfast buffet was always warm and plentiful. The omelet bar was always a treat, and the nutella crapes were amazing fresh off the grill. We ate at two different restaurants, L' Atelier, the French restaurant, and Toni's, the Surf and Turf. Both were great, especially the service. The servers were great at upholding the 5-star service with their attire and delivery. The food at L' Atelier was good. I did not know what to expect, but was pleasantly surprised. The selection left much to the imagination. I would have liked more creativity with the flavors, but the food was still excellent, especially the lamb chops and onion soup. The Saint Honore was by far one of the best desserts I've had. Toni's was fantastic. The lobster at the Grand is top-notch. My husband and I ate lobster every single day, at least twice a day. The fish in general is so fresh and flavorful. I had the Mahi-Mahi, which was so delicious as well. The lunch buffet is yet another great food option...we never felt that choosing buffet was compromising in the least. Every place we ate was fantastic, and the lunch lobster tails were phenomenal.
Room service was always on time, fresh and hot. We never lacked in any alcohol...we even had a bottle of Milagro brought up, and had a good supply of soft drinks and glasses for making drinks. We were graciously upgraded to an ocean-front corner room on the 2nd floor as a gift for our honeymoon. It was a great way to start our honeymoon, and we definitely enjoyed every bit of it! The corner balcony jacuzzi was the highlight of our room. I could lounge on the ledge and get a nice tan, or we could sit in the jacuzzi and listen to the ocean. The view was beautiful, and we woke up every morning with the sunrise and were able to catch some amazing pictures.
The beach is beautiful and warm, but the breeze definitely made it more comfortable on the hotter days. Even in November, the sun gets very warm, and it was sunny almost every single day. This time of year is most likely a more pleasant time to go. The beach was never overcrowded, and the majority of people were 30s and up. The Grand is an adults-only, but you do share the beach directly to the left with Iberostar Linda, which is only a few minutes away by foot. We ventured in and enjoyed the pool and the drinks. It is definitely more family friendly and is not as calming or relaxing as the Grand.
We are definitely coming back, and as soon as possible. This is, as Ricardo of the concierge crew said, our "second home" now.
Corner ocean-view rooms are amazing, and worth ever penny, especially if you want to spend time in t...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 24, 2012
Report response as inappropriate
First of all thank you for your kind and detailed review.
We are extremely happy that we were able to provide you with a wonderful experience and a great honeymoon at our hotel. This is our mission and duty and when we have a satisfied guest, such as you, we feel that we have accomplished our greatest task.
We are proud of our qualified staff, all of them work very hard to satisfy our guests needs and desires during their stay and we are glad to know they even surpass your expectations; including the highlights of your trip as room, beach, food, architecture, and other services.
We do hope to have the pleasure of welcoming you again in the very near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.