I am almost reluctant to provide my feedback on my experience at The Grand because part of me, the selfish part, wants to keep this resort a secret. But Iberostar has earned it, accomplishing the near impossible, all-inclusive…done right!
I’ll start by saying, this was the best vacation I’ve ever taken! Staying at this hotel was hands down the most essential ingredient in making this possible. The resort is ginormous, beautifully designed and maintained offering absolutely stunning views at every angle, marble galore, immaculately clean, providing top shelf alcohol and quality food, all with exceptional service. My favorite part about it though was we felt as if this palace, this truly “grand” resort, was entirely built just for us! I understand we went during low season, but it was such a pleasure being able to have our favorite cabana at the pool everyday (with plenty of luxury towels to go around), and not having to fight the herds of people at the buffets and restaurants.
Our room was beautiful, spacious and clean. The balcony (although not equipped with much of a view) was lovely and furnished with a couch, table and swing chair. The bathroom was no exception and loved the separate his and hers sinks. I highly suggest taking advantage of the huge Jacuzzi tub. Just tell your butler what time you’d like your bath ready… bam!
The butler and pool service were beyond my expectations and struck the perfect balance of making sure we had everything we wanted and NOT being overly annoying. Specifically, we appreciated Mirna, who served us at the tranquility pool, working her magic - burning holes in the cement running back and forth all day, and Eduardo, our precious personal butler. “No” was simply, just not part of their vocabulary. If you asked for something, anything… within minutes, was at your doorstep/poolside. I also appreciated the staff’s overall attitude and felt they were always happy to accommodate our every need and desire! I say this with a (very) small caveat and to be fair, will mention that during our stay we encountered two employees with sour attitudes and as a result, stuck out like two sore thumbs! But aside from that, the service that The Grand provided is amongst the best in the world!
The high quality food at the buffets and restaurants presented great variety and had something for every palette. Having said that, should you not find anything that tickles your fancy, room service was a solid back up plan. I also enjoyed the top shelf liquor and even more so, the bartenders generous pouring. Nothing about this resort felt like they were being sheisty and looking to cut corners.
If you are looking for an adults-only, luxury, fun all-inclusive vacation made for complete relaxation and service to cater to your every need, look no further. But please do me a favor; just don’t tell everyone you know so we can maintain its exclusivity factor. Enjoy!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico