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“Canadians Second "Grand" Invasion A Success!” 5 of 5 stars
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #1 of 10 Hotels in Playa Paraiso
Toronto
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
272 helpful votes 272 helpful votes
“Canadians Second "Grand" Invasion A Success!”
5 of 5 stars Reviewed September 25, 2012

Hola,

This was our second trip to the Iberostar Grand Paraiso {September 8th to 15th} and everything was flawless. We've been around the All Inclusive Caribbean block a couple times now {Iberostar Grand Rose Hall, Sandals Whitehouse, Secrets Maroma, Secrets Silversands, Secrets St James, Excellence Playa Mujures etc} and we decided a second invasion to the Grand Paraiso was on order based on the fantastic time we had the first invasion. We went with friends this time {Ricardo and Jill Of The Jungle} to celebrate something, a birthday maybe :-).
I'm glad to report that everything is still fantastic and or better than last time in 2010. I won't go into detail as there is so much great information on here already. However a couple of quick points to touch on.

Food: All the restaurants were very good no real issues at any of the a la cartes {lobster tails and fillet mignon and the scallops au gratin at Toni's stood out for me}. We met a super friendly couple from Brazil, Flava & Sosa and they thought the buffets were the best and we agree. So make sure you try to get to all the buffets, the International being my favourite {lobster tail medallions, Oysters Rockefeller }. Spicy Shrimp at the Mexican buffet was also excellent. Breakfast buffet was very good, excellent omelettes etc. Lunch Buffet always had something different being grilled outside, grilled lobster tails {everyday if you want}, coconut shrimp, Kobe burgers, fajitas, grilled salmon, grouper, sea bass, baby back ribs.... {I need to be back there now}

Facilities: Everything is well maintained, rooms, pools, buildings, chairs were all fine and everything in perfect working order. Grounds are immaculately kept.

Beach: Great beach, if you like to beach walk make sure you walk to the right and go down to Maroma Beach, it's about one mile but fantastic!

Returning Guests: This is the most important thing that you need to remember after reading this review. When we arrived we had already communicated with people we met there from England 2 years ago that they would be returning and we picked the same dates. {fantastic fun btw, hola Kevin, Fiona, Iain, Louvaine}. Then we bumped into a gentleman from last time as well Jim {MD} and his friend Mina. He pointed out another couple there from last time as well. Can you see the trend? Bottom line, so many people we met in conversation said how they thought the resort was so over the top, they were either returning guests or planned to be back next year without hesitation {folks from Hamilton}.

Bars: Consistent, all the bartenders are professional and know how to do their jobs. Hola and thank you, Roberto, Marcellino, Daniel and the other staff waiters, waitresses {lobby bar waitresses, friendly and putting up with Canadians and our bad humour} I can't remember all their names but thank you for a great time. Tea time was always top shelf, Don Julio Reposado, Milagro Anjeo {at the lobby}, Grey Goose, Crown, Belvedere, etc, Corona, Dos Equis, Pacifico, Negra Modello and excellent house wines included.

Staff: Everyone is really friendly and a genuine friendly. Hola, Olivia {beach turtles}, Carolina, Eder {sorry spelling}, Augustine, Mirna and all the other wonderful people looking after us, many thanks.
A very sincere thank you to all the staff at the Grand, we had another "excellentee" vacation, see you next September!

Room Tip: All the rooms are same minus some of the ocean front corner suites and honeymoon villa's, all ex...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Pearland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2012 via mobile

Words cannot express how incredible this resort and its staff is. It is second to none and we can't wait to go back!

The minute we walked in to the moment we checked out we were treated like royalty. The grounds and rooms are impeccable.

We have never felt so relaxed. We just returned last week and I'm already looking for a deal to go back! :)

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 24, 2012

My wife and I stayed for second time at the Iberostar Paraiso Grand 08/23/2012 to 08/30/2012

Upon arriving at the Grand, we were greeted with a chilled cloth and your choice of champagne or mangarine sours. We both chose the Mangarine Sour and we both liked it so much we had several more during our 7 day stay.

We have traveled to many different resorts, twelve in total. Out of the twelve, ten have been Iberostar's in Mexico, Jamaica, and the Dominican Republic. Five of those have been the Grands in all three of the countries. I still have to say the Paraiso Grand is the best resort we have ever stayed in.

We prefer a couples get away to relax, an adults only resort! We both have very hectic schedules and we need some quiet "pampered" time, which we totally find here! The Maya, Lindo, Beach and the Del Mar resorts are a great resorts to vacation if you are traveling with children.

This is the best staffed resort we have ever seen. Anything we would possibly need and requested, we received. I can not say enough about the General managers and the staff at the Grand! I did not find one rude or lackadaisical person here. When I ordered room service, and if it was not on the menu, they made it available and received it usually within 30 minutes or less! All you have to do is politely ask.

The staff is non obtrusive and ready to help you with any requests you may have.

There is a computer room with free internet service, several in house shops, a cigar/bar room right next to the main lobby bar for those who would like to smoke while enjoying your favorite beverage, the theater as well as a billiards room. All of the main bars have top shelf liquor and a large selection of different beers.

The complex is very large but easy to get around. If you need a ride anywhere you can call to have one of the employees transport you via a golf cart. We used this service to go to the shopping complex and the Maya resort next door. Don't miss out on this. The shopping complex has a beautiful Carousel, two very large carved wooden horses, shops, plus taco, hamburger, crepe and ice cream shops as well. The "disco" night club is also found there. We did not attend this but took a peek inside. It was decorated in an interesting Star Wars Theme.

The Grand is extremely elegant with a Greco-Roman theme decor that is absolutely breathtaking. It is an awe striking place to behold. There are marble floors, beautiful art work, all types of plants. The entire resort is immaculate and very well maintained without disturbing the guests! We were told by one of the butlers that the frescoes on the ceiling were painted on the ground on clear plastic and then applied to the ceilings.

The main pool is a gigantic with warm salt water. There are four jacuzzi pool side around it, with a very nice swim up bar.

I suggest wet shoes. The beach has rocky areas in front of the Grand. It is a better in front of the Maya. We used our shoes all of the time to save our feet whether on the beach or at the pool.

Make sure to check out the exercise room and spa area which also includes a juice bar, we spent a lot of time at the spa pool. Also you may want to try the couples massage, we did again and am sure you will NOT regret it.

There is also a silent pool where no activities are held. It is used for total relaxation and has a waitress to supply you with drinks if needed.

The food is excellent. It is hard to say which restaurant we liked the most. It's really is a toss up between the Surf and Turf and Gourmet. I would put the Japanese and Italian behind that but probably due to fact I really do not care for that type of food. If you don't want to adhere to a restaurant schedule there is a buffet. It features different foods such as Mexican (Sunday) with mariachi music, International (Wednesday) with live music, and Italian (Friday). There is also 24 hour room service. Also from 11:00 am to 5:00 pm you can have a bite to eat at the air conditioned lunch buffet that sets facing the ocean, where you are able to either order from a menu or self serve at the buffet. The menu includes grilled red lobster, Kobe beef burgers, steak, large prawn and few other choices. All were marvelous!!

Staying at the Grand resort allows you to use all properties at the Iberostar Paraiso complex. Any restaurant or facility you would like to use. We visited next door to the Maya - Lindo complex and found it very beautiful as well.

Our week went way to fast and we can't wait to return.

All of the above is due to the General Manager and Assistant General Manager's attention to details, whom we consider to be our friends. We met both of them in Jamaica where they totally took care our needs and it just so happened were transferred to the Paraiso Grand in Mexico!

To our friends, once again thank you so much for another fantastic vacation and we will be seeing again soon!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Grand Hotel Paraiso, responded to this review, October 1, 2012
Dear guest

We appreciate the time you invested in writing a review of your stay and on behalf of IBEROSTAR Grand Paraiso we would like to express our gratitude for the kind words you have submitted about us.

We were happy to hear that you enjoyed your recent stay with us to the fullest also we were to glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. Every time comments like yours motivate us to continue working hard.

We look forward to welcome you back for third time.

Kind regards,
Quality Manager
Iberostar Mexico
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Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 24, 2012

We just got back from a 5 day, 4 night stay at the Iberostar Grand Hotel Paraiso. It was amazing. Truly worthy of its "#1 Worldwide All-Inclusive Resort" accolade from TripAdvisor. We've been to several resorts and this is the first time we found somewhere that we will most likely return next year.

The reviews are on spot, but to add a few things:
-Oceanfront room was great - we were on the first floor and the view was not obstructed too much. We've been to resorts in the past where first floor oceanfront has shrubs and other things in the way - here, the only item was palapas.
-"Quiet" pool concept is amazing and a welcome retreat from the main pool if it gets to be too loud
-Food is truly on par with what you eat in the U.S. at gourmet restaurants. Grilled lobster at every lunch buffet, along with tons of seafood and a daily special that the chef cooks outside.
-Drinks are top shelf - Don Julio, Grey Goose L'Orange, good wine, etc.
-Staff is so attentive and amazing. Hugo and David in particular were incredible.
-Room was clean and didn't have that musty or moldy smell that some oceanfront resorts have. The a/c also worked great!
-Entertainment programs are incredible. Staff is super talented and the shows are entertaining (particularly the Rock Show on Tuesday night).

Not that you really can complain about anything in paradise, but the very few suggestions/feedback I have are:
-Despite having read reviews touting the pillow menu and minibar stocked to your liking, we never received any information indicating this was possible. We hoped that someone would email us prior to the trip; nothing. Then when we checked in, we thought that might be a feature, but it wasn't. We aren't picky when it comes to that stuff so I guess we could have asked, but I would have really appreciated it if they could have told us about it when we got there, at the very least.
-Beach bar service could have been more regular - sometimes I felt it was every other
hour, which was not sufficient, particularly when you just want bottled water to stay hydrated
-The juice bar at the spa was really tucked away and I'm sure no one knows about it. Perhaps bringing a juice cart around in the afternoon for a refreshing smoothie or something similar? Anyway hit up the juice bar inside the spa - it was really good!

Book your vacation now - you won't be disappointed! Feel free to contact me with any questions!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Grand Hotel Paraiso, responded to this review, October 1, 2012
Dear Guest,

Thank you for taking out your precious time and writing a review on tripadvisor. We are delighted to hear that you have enjoyed your recent stay with us.
We would like to thank you for the recommendations you have made and will pass on the great feedback to the entire team. Your suggestions have been duly noted and we assure you that we will bear them in mind.

We thank you sincerely for choosing the Iberostar Grand Paraiso and we trust that we will have the opportunity to welcome you again in the near future.

Warm Regards,
Quality Manager
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Oak Ridge, New Jersey
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 24, 2012

Absolutely, hands down, THE BEST of the Best!! The staff is friendly, polite, and go out of their way to make sure your every whim is taken care of. The food and alcohol is by far the best of any all-inclusive. The buffet offerings are always fresh and is actually our favorite way to dine. The room and bed were extremely comfortable and all the little details like towels and linens and stocking the refrigerator are completed efficiently with nothing left to ask for. The pool and grounds are immaculate. The beach is wonderfully relaxing. You do need to get up early if you want to have a chair in a particular spot by the pool or on the beach, but we have been there during high and low season and have adapted with no problems. This place raises the bar on all levels. Thank you Laura and Raul and all the attentive staff for another fabulous vacation. See you next year!!

Room Tip: If you can manage it - go for the ocean front. Its steps to the beach and pool and lunch buffet!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Grand Hotel Paraiso, responded to this review, October 1, 2012
Dear Guest:

Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. For us the service is the same no matter what season.

We´ll pass you comments about our personnel, thank you very much, we really appreciated that.

Best Regards,
Quality Manager
Iberostar Mexico
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Milwaukee, Wisconsin
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 24, 2012

WOW!! this is our 5th trip to the Grand, 2nd this year !! and the service and qualtiy keep getting better!
Unbeleivable. I am keeping this post short, I can't come up with a single negative to write!

We celebrated my 50th birthday last week, there were 10 of us in our group, 7 new to the Grand and they were all as impressed as I knew they would be. We met some fun guests from all over and enjoyed all their stories and company !! cheers and safe travels to you all !

The weather cooperated and we had a great time lazing at the pool mostly all day and participating in water aerobics, pool games and volleyball.

Special employee mentions:
Daniel - bartender at the pool bar makes the best frozen cocktails, ask him for a purple rain..... but wait... its not finished - LOL !!

Olivia - best omeletes ever !! And watch for her poolside around 2:00pm - with her cooler of surprises.

Star friends: Eder, Augustin, David and Christina were excellent, all made sure to come visit us each day and encourage us to participate - which we did.

I am not sure I can ever go anywhere other than this resort !

Iberostar Grand Paraiso is truly the gem of the riviera maya ! thank you for making my birthday the best so far !!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Grand Hotel Paraiso, responded to this review, October 1, 2012
Dear Guest:

Thank you for your generous review. We were happy to learn that you had an excellent vacation and that you were pleased with our service.

We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and no doubt they will be motivated by your kind words.

We do not have words to tell you how much we appreciated all, we know that for the 5th time with us is important to fill your expectations.

We hope to come with us to celebrated more birthdays and enjoy Olivia omeletes. (we all think are amazing)


Sincerely,
Quality Manager
Iberostar Mexico
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Alegro Nuevo Vallarta Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 24, 2012

Nice facility but the Air Conditioning is turned off each night around 1pm for a couple of hours. If you are on the top floor it will become uncomfortable. We notified the front desk the first night as we were on the top floor so as heat rises we were probably the first to notice.

Steak house is very good as well as the japanise and mediterian.

The facilities are spread out so take your walking shoes as there is a little distance between hotels, bars and restaurants.

There is a shuttle service to Playa the nearest town it is 5 per person but is not ran each hour so I suggest taking the shuttle to Playa then a taxi back. Taxi should be 25.00 one way.

Pool is great as well as the drinks take bread to the beach for the kids to enjoy feeing the angle fish.

Room Tip: Ask for a ground floor or second floor room as there are no elevators.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Grand Hotel Paraiso, responded to this review, October 5, 2012
Dear guest,

Thank you for taking the time to write this comment on Tripadvisor.

First of all, it is important to underline for our online community that this review is about Iberostar Paraiso Beach. Indeed, our guest at Iberostar Grand Paraiso will enjoy more exclusive services for adults only.

However, Iberostar Paraiso Beach management have deeply analyzed your comments as it has many interesting observations which will certainly help to improve in the near future and would be glad to further discuss with you the details of your feedback. So please, do not hesitate to contact them at rpparaiso@iberostar.com.mx

We would like to let you know that we are at your service should you ever decide to visit us on another occasion and would feel honor to welcome you.

Please accept our most sincere apologies for the incident that occurred during your stay.

Kindest Regards,

Quality manager
Iberostar Mexico.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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