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“Definitely GRAND” 5 of 5 stars
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #1 of 10 Hotels in Playa Paraiso
Boston, MA
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
54 helpful votes 54 helpful votes
“Definitely GRAND”
5 of 5 stars Reviewed June 2, 2012

Just returned from 10 days at the IB Grand Paraiso. We had previously been on 8 Iberostar vacations including the Lindo and Maya, but had never stayed at any of the Grand hotels. This was by far the best experience we have had. We tried to get upgraded to an ocean-front room since it was our anniversary and because it was our 9th time to an Iberostar, but they wouldn't do it. They did put us in Building 72 overlooking the tranquility pool, which turned out to be a very convenient location.

ROOM: Very spacious with a comfortable King bed. Plenty of storage space and hangars in the two closets. Large bathroom with two separate sinks and the shower had decent water pressure. The balcony had a nice view of the tranquility pool area. The TV was older, and many of the channels didn't come in, but we really only had it on while getting ready in the morning or just before bed.

POOL: Large, warm, clean, and refreshing. Although the ocean was very rough on some days and we couldn't go in, the pool never felt crowded. The pool bar always offered quick service. We never sat by the pool, but there were always seats available.

BEACH: The beach was very nice and sandy. It's not too large, and as many others have stated, the rocks preclude you from going in the ocean in front of the Grand buildings. But you just have to go a little way to the left toward the Maya and it's fine. You can't walk very far in either direction...it only takes 8-10 minutes to get to either end. We never had any problem getting seats in the front row under a palapa. And the service for drinks, cold bottles of water, and ice cream bars every day was truly appreciated!

FOOD: The food was very good. Was any one meal the best I've ever had...no. But you have to realize where you are. The surf & turf restaurant is NOT Davio's. The Italian restaurant is NOT Boston's North End. But we never had anything we didn't like and were always very satisfied. The breakfast buffet had a large selection, and Olivia makes the best omelets. The lunch buffet had some same items every day, but also had new items every day. The dinner buffet and a-la-carte restaurants all had very good food that was hot and prepared well. The view from Toni's and the Japanese restaurants are great in the evening. We did not try the gourmet. We had made several reservations before arrival and had no problem making the rest of the reservations once we arrived. I still don't understand why you need to make reservations while at the Grand, but that's their system so you just have to deal with it.

STAFF: This is where the IB Grand really outshines any other resort we have been to. Everyone from the bellhop, front desk, concierge, waiters, bartenders, cleaning staff, and especially the Star Friends were all so friendly and helpful. It amazes me how they can remember everyone's names when the guests are constantly changing. Everyone always wanted to make sure we were having a good time and that we didn't need anything. I'd especially like to thank Star Friends Veronica, Augustin, Danny Boy, and Eduardo for all their hard work making sure all the guests had a great time. Every time we saw them they called out to us by name. They always asked if we wanted to join in the activities, but didn't haunt us if we said no. They are as big a part of the whole vacation experience as the resort itself. The bartenders are also great. Especially Perfecto in the Lobby Bar and Jose and Arti in the "Snake Bar" at the Maya. Jose remembered us from our previous two trips and called out to us immediately on the first night. Perfecto knew what we wanted to drink by the second night. The drinks are all top shelf and refilled before you even have a chance to ask.

In closing, there is absolutely NOTHING to complain about with this resort. There was not one thing out of place, nothing to be aggravated about, and nothing more you could ask for. Anyone who does complain must just be their in nature to be miserable.

Now that we've gone Grand, there's no going back. Just book your trip and enjoy your time in paradise. We're already planning to go back in a few months, or maybe to the Grand in Punta Cana...just to compare!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, June 14, 2012
Dear Guest,

First and foremost, thank you for taking the time to communicate to us your comments about your stay at our hotel, also we appreciate your kind words and suggestions, we are going to share them with our managers.
We are especially glad to read that you enjoyed the friendly, warm and attentive service we provide to all of our guests. We recognized our staff plays a valuable role in our guest experiences and comments like yours serve to motivate us even more.

It would be a pleasure to welcome you back to IBEROSTAR Grand Paraiso in future.

Kind regards,

Quality Manager
Iberostar Mexico
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Hermantown, Minnesota
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 2, 2012

truly. My wife and I went memorial weekend. It was wonderful. Booked through a travel agent, www.travelbyNoreen.com and Apple vacations. Noreen gave us some great information about the place prior to the trip. My wife and I had been in the Riviera Maya area only once before. We were looking for a place without kids. (We have 4. the oldest is 5. all boys. we love them...but needed a break)

When you stay at the Grand- you truly are treated well. We loved the entire staff. Always friendly. Always asking if there's anything you need. They enjoyed their work and each other.

The food was amazing. even the lunch buffet was spectacular. Not sure where to start with that. We ate at the 4 restaurants (Italian, gourmet, surf and turf, japanese) and had a great meal each time.

ONE piece of advice- if you go during a busy time- reserve the restaurants early. We were only able to get 2 of the 4 nights initially when we got there and the times available were limited (not that we care about the time- we had nothing planned). We were able to walk in to the Italian restaurant one night though you could tell that wasn't recommended, and we were able to find an open slot at the gourmet by checking in with the concierge daily.

We did golf one day. The course was great, but we only gold maybe 1 or 2 times a year so not much for us to compare to. Again, we were relaxed and just enjoyed ourselves.

The 'Star friends' were a blast. Eduardo, Daniel, others (sorry don't remember all of the names) and we did do one activity a day- volleyball, kayak race, etc.- they always had activities going on if you got tired of swimming up to the bar and drinking coronas or coco locos or whatever.

The alcohol was topnotch. whatever you wanted. Each one tasted as good as the one before.

I am a swimmer and enjoyed some lap swimming in each of the 3 pools. they are all large and 2 of them are pretty quiet just about all the time. I took one of the spinning classes and it was great as well (even though I got my butt kicked)

We did go to one of the shows- 'boogie nights'. we were impressed with the talent. All live. full band (13?) with horns. 4 singers, many dancers, costumes- all good. They come around after to talk with you, mingle, ask how everything was and what they can do better.

Our 1 complaint. Room service/butlers while being very friendly, were not fast. It was much better to walk somewhere to get something rather than call which we didn't mind too much. The breakfasts were always on time (card on the door before 3 am with time marked) and the cafe/espresso con leche was wonderful in the room every morning, but we stopped calling for things later in the day. We probably could have done a better job of stocking the in room bar/fridge but we just weren't in the room that much.

If we go back to Riviera Maya without kids again. We will stay here.

Room Tip: we hear it's worth it to spend more for the ocean front- we stayed in the oceanview and enjoyed...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, June 14, 2012
Dear Guest:

Thank you for your informative review. We were delighted to hear that you had a wonderful vacation with us.

At the Iberostar Grand Paraisol we take pride in offering our guests luxurious accommodations and the very best in food and beverages. Your review is motivating as it reflects that we continuously exceed our guest’s high expectations, we also appreciate your comment about room service and butlers, this helps us to improve our services.

We hope that you will return again soon so we can extend our usual warm welcome.

Kindest Regards,

Quality Manager
Iberostar Mexico
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lancashire
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed June 1, 2012

This was our second visit to this resort and although i thought the first time was great this time was truly fabulous.
We stayed for fourteen night's and day's and thouroughly enjoyed every minute.
We arrived on the 8th of may and celebrated my husband's birthday and our wedding anniversary while we were their .
Before i arrived i requested a room by email overlooking the tranquility pool and booked my first four al a carte reservation's which i received without delay first class customer service.
When we got to the Grand we were met with a cold drink and cold faceclothes which was very welcome after a fifteen hour journey from start to finish.
Within ten minutes we were in our room which was exactly like i remembered it lovely comfy bed plenty of storage space nice bathroom with his and her sink's and a lovely big balcony which we used often.
Butler visited and asked if we had any room request's we asked for grey goose vodka and we received it in our room, anytime we needed something we only had to ask we found the butler very helpfull.We did have a problem one night with mosquito's we asked for the room to be sprayed and every night after that we got a call asking if the little blighter,s had reappeared,which they did once more and they sprayed again .
We loved both the open air pools but didn't use the indoor pool ,We also loved the beach and tried to get in the water most day's some days we couldn't as there were red flags we also never had a problem getting a sun lounger at the pool or the beach.
Al a carte's every one we visited we enjoyed my favorite was the Italian then Japanese then toni's we also really enjoyed the buffets.
Breakfast was very good and the lunch buffet was excellent we ate of the menu on numerous occasions which we really enjoyed .
Not going to say to much about the food itself as everybody has different taste's but i only had one niggle at toni's one night the food was only warm we did say something and it was sorted and we never got another cold meal.We felt that they listened and thats why we think the customer care was so good.
Twice we returned to our room to find rose petal's champagne, chocolate sculptures towel art and a full bath with bubbles.
We had loads of fun with the star friends we thought the whole team was superb everone of them was great to be around we tried the latin dancing and bingo and a couple of the pool games .
There was lots of TA members visiting the same time as us and we had some really good night's singing at the karaoke visiting the disco and watching the shows also numerous cosmopolitions at the lobby bar thank's Perfecto .
Anyway would we return of course we would the sooner the better i just love this resort and cannot wait to go back.

Room Tip: We liked being near the traquility pool as we were central to everything.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, June 14, 2012
Dear Guest:

Thank you for your kind review which you have shared with other travelers. We appreciate that you allowed us the honor of serving you again. Your evaluation is of special importance to us as you have had the opportunity to compare our property and services over a two years period. The fact that we continue to receive positive reviews from you is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that your vacation is relaxing.

We hope that you will continue to give us the pleasure of hosting you when next you are planning your vacation as we look forward to welcoming you again soon.

Warm Regards,

Quality Manager
Iberostar Mexico
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Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 31, 2012

First time to the Grand and won't be our last. After experiencing a resort injury in 2011 in Mexico I wasn't sure if I would ever go back. Staying at the Grand has made this decision easy now. We stayed at the Grand for 2 glorious weeks April 21-May 12th with not one drop of rain. This resort should be very proud of their staff as there was not one staff member who didn't go above and beyond to make our vacation memorable. The first week we stayed in the Villa's which were beautiful and our butlers were great. Second week we moved to an ocean front room which was stunning and watched the sun rise over the ocean every morning. Any requests we had the butler was there to accomodate our wishes. The beach was beautiful and very clean. The buffet changed every night and was always full of great selections. There is only Wifi in the lobby areas so if you have a wireless router, take it with you. It was nice to have Wifi then in the room. This is more than a 5 star resort to me. It was absolutely spotless everywhere and the pools were so warm and beautiful. There was absolutely not one negative thing about the Grand and I can't wait to go back. We celebrated our wedding aniversary during our stay and the resort made it extra special for us. Thank you to all the staff from the butlers, to bell boys, to housekeeping, to waiters/waitresses to entertainment to management. (too many to all mention by name) at the Grand for making our holiday an unforgettable experience and to Shirley, the hotel manager.

Room Tip: We stayed in the Villas for one week which were beautiful. They are secluded so no view of the resor...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, June 14, 2012
Dear Guest:

Thank you for your generous review. We are pleased to know that we exceeded your expectations on your very first visit with our resort. We pride ourselves on being conveniently located, offering a wide array of food and beverage, and the very best in personalized service.

Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more.

We thank you sincerely for choosing the Iberostar Grand Paraiso and we trust that we will have the opportunity to welcome you again in the near future.

Warm Regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 30, 2012

We stayed at the Iberostar Grand in October 2011. I'm a little late getting around to this review. We originally booked the standard suite & had an extremely tiny view of the ocean, so we decided to upgrade to an oceanfront suite for our last three nights (all that was available) and it was was definitely worth the extra money. We weren't one of the lucky ones who were offered a free upgrade. This may have been because one of the oceanfront buildings was completely closed (not sure why) and a few of the rooms in the building that was open were undergoing repairs from a bad storm that had came through right before we arrived. The view from our Oceanfront Suite was awesome! The building is literally right on the beach.

I thought the food and service was great. The Monterrey arrachera at Toni's was the best dish of the trip. We loved the service on the beach, the waiter brought us a bucket of Dos XX & a cup of limes. This was a really fun resort & we enjoyed watching & participating in the activities around the pool each day. We enjoyed the guacamole class by Chef Olivia as well. The coatis outside the breakfast buffet restaurant can also be entertaining to watch.

We loved the pool at the spa too, we were usually the only ones in there at the times we went. The beach was rocky on the left side but it was neat walking out on the rocks and made for some great pictures. There is also a lot of sea life in the water between the rocks, which I thought was pretty cool.

I would definitely recommend this resort & if your budget allows pay the extra for the Oceanfront Suite. The resort is very clean & the complex is huge. Don't worry though the guys in the lobby are happy to take you by golf cart anywhere you need to go in the complex.

Be sure to go to the taco place at the shopping center & if you like spicy food, try the habanero salsa.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, June 14, 2012
Dear guest,

Thank you so much for your nice review. We are pleased to know that we exceeded your expectations on your visit with our resort. Your kind words about the food, the conformability of the rooms and the staff and the entire welcoming and friendly atmosphere means a lot to us.

We do hope to have the pleasure of welcoming you again in the very near future and all remain at your disposal.

Best regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 29, 2012

I have been to this property three times with my spouse and it is amazing. I love the fact that it is adults only and very chill. This is the nicest place ever! I have stayed at a lot of different places in Mexico and this tops them all. The food is amazing and the head chef is always willing to cater to people with special dietary needs.

If you can, get the ocean front rooms as they are just spectacular. The downside to these rooms however is that there is no wifi. There is wifi available in the main building which houses the ocean view and garden view rooms.

The entertainment is excellent. There is always something happening. The staff are very friendly. We have had this extraordinary server named Mirna who works at the quiet pool. She is fast, frequent, and very friendly. She has been there all three times we have gone and she is absolutely amazing!

This is not only the most beautiful hotel I have ever stayed at, but the service simply cannot be compared! Some nights I returned to my room with flower petals and a bubble bath drawn - NOT ARRANGED BY THE SPOUSE. The turn down service is excellent.

I love this place, and now, it is the ONLY place I will ever stay in Mexico. It is worth EVERY SINGLE PENNY.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, June 5, 2012
Dear Guest:

Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you again.

Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more.

You can be assured that we look forward to welcoming you “back home” where your Mexican family awaits you.

Sincerely yours,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2012

We recently stayed at the Grand for four nights and our only regret was that we didn't stay for longer.

Service was top-notch. Everyone we encountered was friendly and gracious. We felt pampered from the moment we arrived at the hotel ... we were immediately served champagne, which helped!

We upgraded to an ocean-view room, which was great. I didn't think it would matter — I like to spend most of the day on the beach — but it was such a treat to end and begin each day with the view of the water. Loved the his and hers sinks in the bathroom, and the shower was nice and hot and had good water pressure for a hotel.

The weather wasn't great, which was a bit of a surprise since we were told May was a beautiful time of year to visit. It rained on and off throughout our stay and most of the days were overcast. That didn't keep us from enjoying the beach. The waves were big while we were there, which was great fun. We're not really pool people but did like the hot-tub by the serenity pool (the only one we found that was actually hot!).

If you're gym-goers like us, have someone drive you over to the main gym by the shopping center. There's more equipment there, and it doesn't get as crowded as the little one at the Grand.

The food was great. You have to pace yourself. It's easy to overeat at breakfast and feel lethargic for the rest of the day. Next time I'd pass on the a la cartes and stick with the buffet, which always had fresh, healthy and delicious options. We preferred the atmosphere at the main dining room as well. I didn't think much of the wine or the bread — perhaps my only complaints food-wise.

This was our first Iberostar experience. I've been to lots of Club Med resorts, so that's my only all-inclusive point of comparison. CM is a far more active, high-energy vacation than IB, which is all about relaxation. We're already planning a return trip in November.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, June 5, 2012
Dear guest:

We would like to express our gratitude to dedicate your time and attention to share your kind compliments on the hotel; we are more than pleased to know that you had an enjoyable stay in the Grand.

We feel really proud and honored reading your comments which we will be extremely pleased to share with our staff and extend them your congratulations and thanks.

Please be assured that all the assistance, friendliness and team dedication you have experienced is part of the Iberostar team.

We sincerely hope to have the opportunity to welcome you again at in the next future.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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