You would think that after 10 visits to Iberostar Grand Paraiso we would have had our fill and would want to visit a different resort. Not so, as we are planning our 11th trip in July. IGP keeps getting better with subtle changes that just make your visit an awesome experience. The staff here is incredible and goes out of their way to make you feel special and truly appreciates your repeat patronage. Shirley, the Public Relations Manager is a joy to work with and so very pleasant. She does a fantastic job representing Iberostar and keeping repeat guests very happy. Ricardo and Jorge with the bell staff are super friendly and always greet you warmly and remember you from prior trips. On this visit Shirley and I preplanned a romantic dinner on the beach for my husband’s birthday. Roberto was our waiter and it was a wonderful experience; great atmosphere under the stars and a delicious dinner with amazing personal service. Other staff members to provide exceptional services were Leticia in the Japanese Restaurant, Edwin in Tony’s, Walter in the buffet restaurant, Roberto in the Gourmet, Rodiberto makes the best pasta in Bella Vista, and Alexandra mixes up a great Caesar salad. Mirna who worked tirelessly to keep our drinks filled at the Tranquility pool is so warm and friendly. Olivia, now a very special person to us is always on site making the best eggs in the morning and a tasty Caesar salad at lunch. She spoiled us by bringing us Magnum ice cream bars and nachos on the beach everyday. Seriously, folks, you don’t even need to get up off your expanded butt and go get food or drink. On this visit, we were extremely lucky to have the best butler on staff; Victor. There are no words that can describe Victor’s sincerity and passion for making your vacation the best it can be. He is so caring and always trying to do something more to be sure you are happy and comfortable. And, ALWAYS has time to chat and make you feel special. Thank you Amigo! With staff such as this, Iberostar Grand is a diamond in a sea of cubic zirconium. We have been to both Grand Rose Hall and Grand Punta Cana, but only once at each, as it is the wonderfully warm and hospitable staff at IGP that keeps us coming back.
The property is palatial and painstakingly maintained. The rooms are spacious with very comfortable beds, large bathrooms and a very efficient housekeeping staff. We had a beachfront Jacuzzi room on the second floor and it was very private with an incredible view. The beachfront buildings are fabulous and really make the experience so much better as you don’t have that typical “hotel” corridor feel. The indoor Spa pool is a nice way to spend the afternoon complete with steam and sauna in the locker rooms. The food was very good, plentiful and the Ala Carte restaurants offer enough variety to keep your taste buds happy as well as a beautiful ambience. Shirley and her staff are happy to accept advance dinner reservations, if you like. The Star Singers, Dancers and Band are awesome. Eder with the Star Friends is a delight and the Star Friends offer many activities during the week to keep you entertained. Please be sure to stop by the Theatre at 10 PM and see the Rock Show, Boogie Nights, Musical Highlights, and Las Vegas Show. These shows are particularly good with fun costumes and professional singing and choreography. We’ve seen these shows 10 times and still enjoy the musical and dancing talent.
We’ve traveled to several all inclusive properties over the years and can honestly say that IGP is our favorite. It offers everything we could want in a vacation experience. It is nice to return to a property where you know that your repeat patronage is very much appreciated, recognized and rewarded.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico