We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“AMAZING.” 5 of 5 stars
Review of Iberostar Grand Hotel Paraiso

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added Iberostar Grand Hotel Paraiso to your Saves list
Iberostar Grand Hotel Paraiso
4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #1 of 10 Hotels in Playa Paraiso
uk
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“AMAZING.”
5 of 5 stars Reviewed April 1, 2012

My husband & i have stayed in Sandals & 5 star resorts in Mexico Jamaica The Bahamas & The Domincan Republic,This Hotel is the best by far, From the minute you step into the foyer you can feel & see the granduer .I really dont need to write a long review as all previous guests have mentioned just about everything being superb.Believe me it is.Its an absolutely beautiful hotel with the most friendly staff you could wish for,& they do remember your name,Very impressed with that.We dont normally go to the shows but we were persuaded to go to the Rock show.It was brilliant. wish we had gone to them all , very talented artists.

The beach is wonderful ,we walked for miles everyday which is a good thing as the food was so very very good!

Lastly we have stayed in 4 other Iberostar hotels & the standard has always been good.

The Grand Paraiso stands out above all the others, EXCELLENT ,

We were at the resort from 12th March to 24th March .& have booked already for next year.

We have requested the same top floor room overlooking the indoor pool & garden.

CANT WAIT ...

Room Tip: topfloor gardenview lovely..no need to upgrade to oceanview ..if you spend all day on the beach anyw...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, April 13, 2012
Dear Guest:

Thank you for sharing your review with other travelers. And we appreciated even more because you are an experience traveler. We take great pleasure in knowing that you recognized our efforts made in ensuring that you had a hassle-free and relaxing vacation. Your kind comments as it pertains to our hotel scenery and staff are greatly appreciated and will serve to motivate us.
We will be waiting for welcoming you again!

Kindest Regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,363 reviews from our community

Traveler rating
    2,799
    381
    120
    43
    20
See reviews for
352
2,461
63
49
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (780)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 31, 2012

My family and I have just returned from 2 weeks at the Iberostar resort, with 9 nights at the Maya and 5 nights at the Grand. We have been holidaying at this resort for 10 years - the Lindo, Maya and Grand. I look forward every year to 2 weeks of relaxation, great food and luxury - and haven't been disappointed.
The staff are fabulous and can't do enough for you. Alex on the front desk of the Maya and Suzanna the concierge of our building helped us organise reservations etc for our party which included our friends from Canada. The 2nd part of our stay at the Grand was true luxury and I hope that it is something that we will be able to repeat next year.
Roll on March 2013!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, April 13, 2012
Dear Guest:

Thank you so much for choosing to return to the Iberostar Paraiso Resort again! Wow 10 years with us!!! Your repeat visits to our resort means a lot to us as it reflects our continued dedication in meeting your expectations.
We put great emphasis on providing first-class accommodation, with genuine warm service and ensuring that you are treated to the finest food and beverages.
You can be assured that we look forward to welcoming you “back home” where your Mexican family awaits you.

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 30, 2012

W recently spent two wonderful weeks at the grand paraiso and it was wonderful and I must say all the staff were wonderful. A great selection of food and drink. We had an ocean front room and the view was spectacular well worth paying extra for, I could spend ages just sitting watching the ocean (with a glass or two of wine supplied by excellent room service). The room was kept spotless and all the waiters in buffet and restaurant were very attentive and great fun as were the staff at the pool bar, Daniel remember what I taught you at 5.55? Last orders ladies and gentlemen please!!! Most mornings at breakfast we would receive a visitor Mr. Pancho. He was a very friendly racoon who had a love of sugar and would come to the table and beg. My only disappointment was that the sea was too rough for me to go in and that was not the hotels fault.

Room Tip: Ocean view and upper floors
See more room tips
  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, April 13, 2012
Dear Guest:

Thank you for your positive endorsement of our resort. We appreciate that you took the time to itemize all those aspects that made the trip worthwhile. We pride ourselves on creating special memories here at the Iberostar Grand Paraiso.

Regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, IN
Top Contributor
60 reviews 60 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 30, 2012

The wife and I went back for the third time for a week. It is like staying in a palace. A beautiful property. We love the room, the food (we're foodies), the drinks, and the "serenity" pool.The staff are wonderful. It is a lovely place to go to relax.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, April 13, 2012
Dear Guest,

We are the palace because you are the royalty. Our guests are the leitmotiv of our job. We love what we do and mostly to host people as you. We will be waiting for you to come back at home.

Best Regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 29, 2012

My husband treated me to a trip to "The Grand" for my birthday upon the recommendation of a friend. It was everything we could have dreamed of--and then some! The only "problem" now is we want to make it an annual birthday celebration! It sure made turning 50 a great experience so why not! We opted for the oceanfront junior suite and we felt it was well worth the additional cost. The balcony is huge and is completely private! It had a couch, coffee table, and a hanging wicker swing that could fit both of us--unless I was curled up in it for "siesta" time! We ate at a different restaurant each night and they were all great. The beach was wonderful as was the pool. It was not busy when we were there so I had no problem getting a "pool side" lounger as well as an "in-pool" lounger. Though I mainly stayed lying in the "in-pool" lounger, it was nice to have the other to keep my beach bag at. I can definitely say I'm looking forward to turning another year older!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, April 1, 2012
Dear Guest:

Thank you for your generous review. We feel privileged to have had the opportunity to serve you for your 50th Birthday. It was also a pleasure to hear that our services and facilities really met your high standards. It is our goal to ensure the very best.

We look forward to celebrate your birthday and to make you feel special again!

Warmest Regards from Mexico

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 28, 2012

This was our 2nd visit this property, and we were treated like gold, from the moment we stepped on the property. We stayed in a Oceanfront suite, gorgeous!! We ate the Tepanaki, and the Steakhouse, both very good. The buffets as always had amazing selection and the Shrimp Fajitas at the the lunch buffet amazing. The Indoor pool spa is a fabulous place to refresh after a day at the pool or beach. The entire property is immacualte. The service was excellent, you cannot go wrong with this choice of a property!

Room Tip: Beachfront is the way to go!
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, April 1, 2012
Dear Guest:

Thank you for choosing our resort for the second time, that means a lot to us. We are honored to have had the opportunity to serve you. Your generous words are greatly appreciated as we are certain your review will prove invaluable to other travelers.

We look forward to host you again to the Iberostar Grand Paraiso: your home away from home.

With warm Regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 28, 2012

The Grand is a wonderful all-inclusive resort that offers wonderful food and top notch decor. The staff was very attentive and caters to your every need. Only 2 complaints I had was the main pool is salt water (like you were in the ocean) and then there was only the one main lunch buffet. But other than that, we would strongly reccomend for couples and any groups of friends wanting a luxury getaway!

Room Tip: The best option is ocean front, if not willing to pay for that, request the ocean view that overlook...
See more room tips
  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Grand Hotel Paraiso, responded to this review, April 1, 2012
Dear Guest:

Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Best Regards,

Quality manager - Iberostar Mexico.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, VISIT US, INC. , getaroom.com, Hotels.com and Tingo so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Iberostar Grand Hotel Paraiso, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.