I stayed at "the Grand" over Christmas and New Year. The weather was perfect, the people all over the complex, were amazing. The only hitch was the butler, who didn't feel like fulfilling most of his duties. The rest of the staff were A1+.
As in most resorts, beach chairs are hard to come by after 8:00 am. A beach towel worked just as well for me.
There are a lot of choices as where to eat at the complex, and again, as with any All Inclusive, the food does become it little monotonous if you eat in the same restaurant every day. My preference was the buffet as there were always great choices.
I booked and stayed in an ocean front room and it can only be explained as heaven, while having the ability to listen to the waves at night in total peace and quiet. Good size room, clean, stocked with soaps and shampoos along with slippers and bath robes.
I did not experience any mosquitoes during my stay, even when I toured Chitchen Itza and Tulum.
Be aware that Iberostar has sister complexes attached, that cater to families and children, who tend to stray and play on the adult beach. (Different coloured wrist bands doesn't deter them). If you feel the need to complain, I am sure the staff would be more than willing to enforce the adult only rule.
Evening shows are entertaining and fun. The New Year's party was exceptional.
I took a taxi (on a recommendation of a valet ) to deliver gifts to an orphanage. Once we left the hotel, the driver admitted he did not know where the orphanage was and we drove for over an hour looking for it, even though we had an address. Ask your tour guide/planner for transportation tips as hotel staff can make "a killing" on naive travelers.
The pools are large and seem to be the favourite of the young crowd - but I never had any complaints.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico