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“Wedding at the Iberostar Grand Hotel Paraiso (Riviera Maya)” 5 of 5 stars
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #1 of 10 Hotels in Playa Paraiso
Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Wedding at the Iberostar Grand Hotel Paraiso (Riviera Maya)”
5 of 5 stars Reviewed October 12, 2011

We decided to get married destination-style and luckily chose the Iberostar Grand Hotel Paraiso south of Cancun. The resort is all-inclusive, which was important to us because we paid for 15 family members to take the trip with us.

There are actually 5 resorts on one property, and The Grand is far above the others for quality and value. It is an adults only (18+) resort and caters to "adult" activities (scuba, snorkeling, para-sailing, volleyball, water polo, aqua aerobics, etc. Our guests ranged from 18 to 73 years of age, and everyone (according to their comments) had a great time. My parents, who are seasoned travelers, said that they didn't know what to expect but the Iberostar Grand Hotel Paraiso surpassed their expectations and was by far the finest hotel they'd been to in Mexico.

The resort is beautiful and the staff ensures that everything is perfect. A couple of notable staff members who made our stay fantastic: Martin was both waiter and source of information. Originally from Mexico City, he moved to the playa to enjoy the air. This guy is phenomenal; he handled our group with careless ease and ensured that everything that we desired was provided. Mario took care of all of our dining requests at our initial dinner, our rehearsal dinner, and our reception. Like Martin, he was fantastic and ensured that everything ran flawlessly. No one waited for a cocktail or drink, and his service was impeccable. Paulina was our wedding coordinator. With the exception of a few small bumps that we requested outside of her capabilities, she was on top of the wedding details from start to finish, ensuring that we were happy, comfortable, and without care. She took care of our party's golf reservations, all of our dinner reservations, and minute details such as champagne in the room every night, chocolate-covered strawberries, warm baths, and rose petals on the ground/bed for the wedding night. She's a consummate professional who will make your stay awesome. Jasmine at Adventure Photos. We had our doubts about Jasmine because we did not speak to her prior to the wedding. She was a bit unorganized, but I don't think we could have chosen a better photographer for the wedding. Our pictures are amazing! The only thing I would recommend changing is to talk to her before having pictures taken (something we did not do) so that you have a better idea of how she operates.

Room Tip: Upgrade from a Junior Suite to a Junior Suite on the ocean. The money is well worth it; beach cabana...
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Annapolis, MD
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2011

We are a married couple with no kids in our early thirties. We are world travelers and my wife says I'm picky with hotels. I prefer to stay in only 3-4+ star places, when we can afford it. Between us, we've been all over the US, Europe, Japan, Australia, South America and the Caribbean. We stayed at the Grand for 5 nights in late September, which is the rainy season. To us that meant watching intense showers and thunderstorms off in the distance from the beach and a couple of rainy hours in Cozumel. It always seems to threaten to storm without delivering, but perhaps we were lucky as it was sunny or partly cloudy directly overhead for 85% of our trip.

This hotel is quite simply a palace built on a fantastic beach.
The service is virtually without flaw and a highlight of the trip. The hardworking and extremely pleasant headwaiter Luis Aiberto Gonzalez-Arias always made sure our meals very pleasant. He was in charge of the service at several of the restaurants night & day. We really enjoyed his exceptional service and looked forward to chatting with him. Thanks Luis! Everyone treats you very nicely. The staff work long days and split shifts, so make sure you tip for exceptional service, even though it is never expected and you will get good service just about everywhere at the resort. The butler greets you when you arrive to make sure you settle in and get your favorite drinks in the room. Other than that, you don't see him much.


We took a day trip to the Iberostar Cozumel to snorkel and realized how much more luxurious the Grand is in contrast. For example, your cocktail can be made with Grey Goose, Johnny Walker or Bombay Sapphire at The Grand and off brand plastic bottle swill at the IC. At The Grand, you can have as many towels and suntan lotion as you'd like. At the IC, you have to make a $10 USD deposit for two! Note that when you stay at The Grand, you can eat, drink and access any of the facilities at the other Iberostar properties including those next door, but why leave the best? There are some amazing fish right underneath the IC dock and snorkeling equipment is only a couple bucks an hour. I didn't get to take a boat snorkeling trip, but will next time I'm in Mexico.

Misc Tips: Don't believe the hype about needing Mexican Pesos for cash only transactions. Everybody will still take US Dollars, though you might get change in Pesos. Bargain with taxi drivers. You can usually get them down to 75% of the original asking price. If you go to Cozumel, rent your scooter or car on the Cozumel side. The horde of barkers trying to get you to rent on the Playa del Carmen side are annoying as well as overpriced. Beware of the ferry company cashier in Playa del Carmen (and possibly cashiers) who say they don't take credit cards. They really do and just want to save the fees; you just have to insist that's all you have 3 times and they will produce the card machine. If I had it to do over again, I might have haggled with a taxi drive at the Cancun airport instead of booking private transportation ahead of time to save a few bucks. They are on you like wild dogs before you even exit the airport....tough competition. We used USA Transfers and they were good enough, on time and pleasant.

Our only complaints for the hotel are minor. The room service for coffee in the AM can be a little slow taking 30-45 minutes to arrive. The Italian restaurant was closed for 2 or 3 nights of our stay. One or two dishes at the French and Japanese restaurant were bland, but you can always order something else. You can tell they recycle some of the food items that are non perishable to cut food costs at the buffets such as bread and smoked salmon. You can always order a fresh item off the menu at lunch or dinner including lobster, huge prawns, steak etc., so no worries there. That isn't to say that most of the food at the BIG breakfast and decent-sized lunch buffets ranged from ok to excellent. Reservations are required for the restaurants. We didn't make reservations most nights, and were always able to get a table without waiting.

Room Tip: The rooms are very nice. We were were upgraded for free to a partial ocean view in the main building...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2011

Food was amazing except for the French and Japanese; Entertainment, day and night was excellent; every employee was very friendly; the weather and the beach was awesome; the indoor spa pool area was fantastic; hotel room is spacious; would recommend the hotel to everyone; the service was great!

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 4, 2011

This place is pure paradise, it doesn't get much better than this as far as all inclusives go. As cliches as it sounds, the pictures do not do justice to this resort. Once you arrive and get your cold drink and towel, you will be transported into vacation heaven.

This was our second trip to Iberostar Grand in the last 12 months. There have been a lot of negative reviews of the property on TA regarding food and service lately. After our 5 night visit, I can confirm to all of you that the service was simply top notch and the food was even better than than our last visit in October 2010. As far as service, ALL the workers do not have the word "NO" or "CAN'T" in their vocabulary. If you want something, they will get it. You want chips and salsa while swimming in their expansive saltwater pool, they will deliver it. You want a special dish cooked that is not on the menu...done. If you want a certain tequila at the pool bar...done. One situation that stuck out was with housekeeping. We had returned to our room one day around 1pm and saw the room hadn't been cleaned. I called the concierge to see if the room could be cleaned, and she said "we'll send someone up right away". Well, literally 45 seconds later, housekeeping was at the door ready to clean the room. Pretty cool. Overall, it was simply amazing how friendly and helpful the staff is. We did not encounter ONE worker who was rude or unhelpful. That was a pretty impressive feat in itself. Special shout out to Eder (Star Friends), Olivia (Chef), Luis (Head Waiter), Isreal (Waiter), and Ulysses (Waiter)!


The resort is immaculate and impeccably maintained. They are always cleaning and/or painting something. My wife made the comment one day that there was some rust on the roof of the pool bar. The next day it was freshly painted. Public bathrooms are incredibly clean as well, in addition to the pool area and other common areas. We spent some time at the spa this visit, but did not actually use the spa services. There is an indoor hydrotherapy pool, saunas, whirlpools, and steam rooms available to guests of the Grand. The spa has quiet new age music, a juice bar, and is a very relaxing, quiet environment to hang out for an afternoon. Try it!

Top shelf liquor is still the norm at all the bars. I'm a big tequila fan and they had 1800, Don Julio Repesado and Blanco, Hornitos, Tres Generaciones, Milagro and a few others. A pretty impressive collection of 100% agave tequilas all at your beck and call. Bar service was very good and quick, and pools servers were plentiful and attentive.

Oh, one day we took a walk over to the Mayan and Playa Paraiso properties on the Iberostar site. We lasted about 20 minutes and ran back to the Grand. The level of service and quality of the experience does not compare at all. If you can swing the extra few hundred dollars for the Grand, do it! You won't be disappointed.

This place really is heaven on earth. We'll definitely be back next year, but first, we're off to Excellence Playa Mujeres next month. I'll do a comparison review of both Excellence properties and IGP when we return.

PS- Cancun Transfers is great. We've used them 4 times now and never had a problem. They are very reliable and easy to use.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, IL
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 1, 2011

My husband and I just returned from the Iberostar Paraiso Grand 9/25/2011.

Upon arriving at the Grand, we were greeted with a chilled cloth and your choice of champagne or mangarine sours. We both chose the Mangarine Sour and we both liked it so much we had several more during our 7 day stay.

We have traveled to many different resorts, eleven in total. Out of the eleven, nine have been Iberostar's in Mexico, Jamaica, and the Dominican Republic. Four of those have been the Grands in all three of the countries. I would have to say the Paraiso Grand was the best resort we have ever stayed in.

First of all we were looking for a couples get a way to relax! An adults only resort! My husband and myself have very hectic schedules and we need some quiet "pampered" time, which we totally found there! The Maya, Lindo, Beach and the Del Mar resorts are a great resorts to vacation if you are traveling with children.

This is the best staffed resort we have ever seen. Anything we would possibly need and requested, we received. I can not say enough about the staff at the Grand! I did not find one rude or lackadaisical person here. When I ordered room service, and if it was not on the menu, they made it available and received it usually within 30 minutes! All you have to do is politely ask. If we wanted to change our dinner reservation after setting our time, again all we had to do was ask.

There was a mix up as to where we were suppose to be picked up for a tour of Chichen Itza at 7:30am September 21st due to the tour agency. We were forgotten and not picked up at the Grand. The bell boy and the front desk people tracked down where the tour bus was at. They paid for a taxi to get us to the other resort where the bus was at that time so we did not miss our tour. Now how can you top a staff like that? You can't!!! The staff is non obtrusive and ready to help you with any requests you may have.

There is a computer room with free internet service, several in house shops, a cigar/bar room right next to the main lobby bar for those who would like to smoke while enjoying your favorite beverage, the theater as well as a billiards room. All of the main bars have top shelf liquor and a large selection of different beers.

The complex is very large but easy to get around. If you need a ride anywhere you can call to have one of the employees transport you via a golf cart. We used this service to go to the shopping complex and the Maya resort next door. Don't miss out on this. The shopping complex has a beautiful Carousel, two very large carved wooden horses, shops, plus taco, hamburger, crepe and ice cream shops as well. The "disco" night club is also found there. We did not attend this but took a peek inside. It was decorated in an interesting Star Wars Theme.

The Grand is extremely elegant with a Greco-Roman theme decor that is absolutely breathtaking. It is an awe striking place to behold. There are marble floors, beautiful art work, all types of plants. The entire resort is immaculate and very well maintained without disturbing the guests! We were told by one of the butlers that the frescoes on
the ceiling were painted on the ground on clear plastic and then applied to the ceilings.

The main pool is a gigantic with warm salt water. There are four jacuzzi pool side around it, with a very nice swim up bar.

I suggest wet shoes. The beach has rocky areas in front of the Grand. It is a better in front of the Maya. We used our shoes all of the time to save our feet whether on the beach or at the pool.

Make sure to check out the exercise room and spa area which also includes a juice bar. Also you may want to try the couples massage, we did and am sure you will NOT regret it.

There is also a silent pool where no activities are held. It is used for total relaxation and has a waitress to supply you with drinks if needed.

The food is excellent. It is hard to say which restaurant I liked the most. It's really is a toss up between the Surf and Turf and Gourmet. I would put the Japanese and Italian behind that but probably due to fact I really do not care for that type of food. My husband enjoyed them all. If you don't want to adhere to a restaurant schedule there is a buffet. It features
different foods such as Mexican (Sunday) with mariachi music, International (Wednesday) with live music, and Italian (Friday). 24 hour room service is available as well. Also from 11:00 am to 5:00 pm you can have a bite to eat at the air conditioned lunch buffet that sets facing the ocean, where you are able to either order from a menu or self serve at the buffet. The menu includes grilled red lobster, Kobe beef burgers, steak, large prawn and few other choices. All were marvelous!!

Using this resort gives you rights to use all properties at the Iberostar Paraiso complex. Any restaurant or facility you would like to use. We visited next door to the Maya - Lindo complex and found it very beautiful as well.

Our week went way to fast and we can't wait to return. On our last night my special thanks to whom ever gave me the best farewell I have ever had in my life. I came back to my room after dinner to find a hall full of rose petals, tea lite candles all over the floor, a bubble bath with flowers and a beautiful pair of towel shaped swans centered between a heart made of rose petals on the bed. A single rose was tucked between the two swans. It made me cry from pure happiness.

All of the above is due to the General Manager's attention to details, whom we consider to be a friend of ours. We first met him in Jamaica where he totally took care our needs and it just so happened he was transferred recently to the Paraiso Grand in Mexico! Our friend, again thank you so much for another fantastic vacation and we will be seeing again soon!


******************************************************************************************************************

Note: The following comment has ABSOLUTELY NOTHING to do with the Iberostar Grand.

We came to this resort to relax and were very upset by a group of 10 Americans on several different nights because of their loud and obnoxious behavior. Couples could not even carry on a conversation sitting right next to each other, unless you screamed loader then the obnoxious group! This kind of behavior is totally uncalled for, it is rude, crude and uncaring of anyone else. I could not believe it! I told one couple after they left the room that they made me ashamed of being an American. On at least one occasion three couples asked to be moved away from them at dinner in the restaurants. We are not telling you not to enjoy
yourself. What we are trying to say is enjoy your vacation but remember there are other people there that want to relax and not have to scream at the top of their lungs to carry on a conversation.

We mean not to offend anyone with this last comment. Go and have a "grand" time.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waltham, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2011

Stayed at the Grand Aug. 2011. The occupancy was low, which was nice.No towel games, plenty of palalpas, easy dinner reservations, and amazingly fast rounds of golf. The staff was more than helpful at every turn. We found the food more than acceptable for an AI. We are beach bums, beautiful beach, some rocks, but plenty of spots for swimming. The service at the beach was exceptional.We enjoyed the a/c at the beachfront buffet lunch, as well as the food and service. A little pricey for our middle class budget, but worth every penny!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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Schweiz
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 30, 2011

I am going to write up my summary in English, as I know probably 70-80% of the people going to this location are from the US and the Tripadvisor translation is actually not working properly.

General:
Well, let me start with some information around our journey. In fact I am currently still sitting in my room and it is our last day at the Grand after two weeks of honeymoon here. We have had a wonderful time during the last two weeks of September (just one cloudy day, no rain during the day whatsoever), however, there are some things about this hotel, that you should be aware of before you book. The nightly rate we paid was around USD 350 for a standard suite in the main building. The occupancy of the Grand was roughly between 30-40% and we have spent around 80% of our time at the resort. Of course, two weeks is a lot of time to find all the positive, but also all the negative points of the hotel, probably some or more important than others, but I have tried to list a complete list, so you can develop your own opinion.

Location, Surroundings, Resort:
The Grand is embedded in the Iberostar Playa Paraiso Resort which, if you are a guest at the Grand, is giving you access to the restaurants and further facilities of a couple of other Iberostar hotels within this resort. Overall the resort is very clean and nicely set up, however I have seen some other resorts at the Riviera Maya, that are much better integrated into the rich flora and fauna of the Yucatan Peninsula.

The Grand:
The hotel itself is build in a kind of Roman style, however, if you have ever been to Rome yourself, you will notice the big differences. The architecture is splendid and the openly designed entrance hall as well as the wide floors of the main building are giving enough room to walk around and have a look at the rich decorations. Why Iberostar had decided to go for the Roman style, we could not find out during our stay. Some floors of the main building, fortunately not ours, were smelling awfully as if there were wet textiles rotting somewhere and there was nothing done about it during all our stay. The park and pool areas are nicely set up as well as the spa and gym building. The main pool is not really huge and is saltwater. It is lacking some attractions (as seen at the other hotels) such as waterfalls, hydrojets, slides etc. The beach has fine white sand and at calm days crystal clear blue water. You have to be aware of many rocks in the water, so don't just run into the ocean as you can hurt yourself severely. Again, I have seen resorts, where the hotel facilities were much nicer integrated into the natural beach flora, we found that the beach looks a bit empty with not many plants and trees to be seen. For the occupancy of ~30%, there seemed to be enough space with regards to the pool areas, beach etc. However, if you are going there during peak seasons, expect it to be overcrowded and you probably need get up early to find a place at the pool.

Reception:
Check-In was really friendly. We were offered some refreshing towels and a drink immediately upon our arrival. Everything was explained well and we were brought to our room quickly. However, free upgrades, as I had read it from many other guests before, were neither offered for a generous tip not after mentioning that we are on honeymoon. In fact over the full stay there was no special treatment whatsoever, also we had mentioned our honeymoon a couple of times and even before we actually arrived. Again other people told us about special dinner arrangements, free room upgrades or a complimentary spa treatment for their honeymoon or anniversary, but none of that was offered to us. When I asked for an upgrade, we could decide between a villa for an additional USD 160 per night or the ocean front suite for USD 80 per night. We declined both and were happy with the room at the main building as it was conveniently located to pool, restaurants, theater etc.

Room:
I will explicitly talk about rooms here and not about suites. For us a suite has at least a separate seating area and this is not the case at the Grand, so I would rather call it a standard double room with balcony. The room is nicely furnished and practically set up. Real luxury in any case looks different. I have been to many hotels of this world with a 4 or 5 star standard and there was no special luxury at the Grand whatsoever. In fact, there are a couple of things that I would not have expected in such a hotel and I am giving just a couple of examples here of what annoyed us the most: You cannot switch on light at the bathroom without switching on the lights over the bed as well. So it is impossible for one person to get up and ready at the bathroom while the other is still sleeping. The whole electronic equipment is outdated. TV looks like 10-15 years old and has only a couple of programs with many of them having reception problems. Internet in the room is only available through network cable - there is only one plug and the cable provided is only 1.5m, so you cannot use your laptop at the balcony or the bed. The balcony furniture was dirty and never cleaned during our stay. The bathroom is nicely designed as well, but our toilet was not working properly, so during our stay we had to call the service team three times to clean it and actually make it work again. The jacuzzi is too small for two average sized Europeans, which is a shame for a couples hotel like this. As this is a holiday hotel, the room was still OK, as we were mostly outside. However, during rainy days or if you prefer to spend a couple of hours in privacy, these rooms are not really giving you all the luxury as promised.

Cleaning Service:
I am not sure whether it was dependent on the person that was cleaning the room or on the amount of gratuity we left for them in the room, but the service was sometimes very good and sometimes quite bad. But if I pay USD 350 per night I really demand consistently good service here even without any tip, so this was a real negative experience. I am giving two examples here: We had some dirty towels and that we dropped on the floor and expected them to be exchanged. Coming back to the room we noticed that the very obviously dirty had been put back on the hook instead of being exchanged. This happened three days in a row until I complained about this behaviour. At the fourth day the was finally replaced.

Room service:
The refill of beverages in the minibar only happened properly when tips were provided. Otherwise we often missed some of the drinks we had asked for. When ordering food everything was provided fresh, delicious and quickly to wherever we wanted it (room, pool bar, gym etc.). That service was really excellent.

Butler service:
Only one word for this: Outstanding - always tried to be on top and quickly provided anything we had asked for.

Bell boys:
Bell boys will help you with your luggage and bring you to any location on the resort you may ask them for. Golf carts for transport were always available quickly and the boys are very helpful and friendly.

Restaurants:
All restaurants at the Grand, a la carte and buffet, offer very good service level and high quality of food. As food is always a matter of taste, I do not want to judge the food any further. Only one more thing: The Surf and Turf Toni's was in our eyes the best of the Grand's restaurants. We liked that there was even the possibility to buy very good wines for a certain extra cost. However, the all-inclusive wines had some fine choices as well.

Bars:
There are plenty of bars around the resort and also service people running around at the Grand to serve you with drinks e.g. at the beach. The choice of drinks is huge, however the quality of drinks is not top-end, but we also understood that you cannot offer 200-USD-per-bottle whiskeys at an all inclusive resort. We would have liked to see some of these top-end drinks at an extra cost just like the wines at the restaurants.

Activities:
There are plenty of activities you can do free of charge. We have tried catamaran sailing, kayaking, snorkeling, volleyball, football (soccer), tennis, golf, DVD rental, billiards, Casino, air gun, archery, pool games and many more. For each activity (except for golf) you receive good equipment, very good explanation from the Star Friends Team and the staff is always motivated to make all activities fun for the participants. We really liked our tennis coach Peter who was very patient and gave us good insights during his tennis lessons. In terms of activities we really cannot think of much more you could want during your stay.

Shows:
We saw four different shows and all of them were really good, nicely arranged with professional actors, musicians etc. The theater is air conditioned and therefore and huge benefit compared with other resorts we have been to. Service at the theater with drinks and small snacks was quick and friendly. Drinks were really nice.

Discotheque:
The discotheque is for the whole resort and is situated a couple of minutes from the lobby (bell boys will bring you with a golf cart). We did not like it as the choice of music was mainly salsa and rhumba and only few pop or rock titles were played. 50% of the people on the dace floor were Iberostar staff.

Shopping center:
The shopping center is for the whole resort and is situated a couple of minutes from the lobby (bell boys will bring you with a golf cart). There are not really many different shops there and most products are Iberostar promotion items (shirts, caps, towels etc.) that are heavily overpriced. If you want to shop, we suggest you rather take a quick ride to Playa del Carmen (20 min) that will have a much wider range at reasonable prices.

Summary:
The Grand is probably one of the best hotels at the whole Riviera Maya and we did enjoy our time here very much. However, there are resorts out there that still offer very good service at probably 50% of the price of the Grand. Therefore, you need to be sure you really want to spend twice the price for the extra bit of service that you get here. And clearly said, even with spending 300 USD of tips here, we did not feel most of the services to be outstanding. Due to this lack of service (specifically for cleaning) and the standard room (instead of a suite) I would like to give only 4.5 points. As this is not possible on Tripadvisor and the Grand definitely does not deserve 5 points, I will go for 4 in this case.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#2 Business Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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