We stayed in an oceanfront suite from June 30th-July 6th and had an amazing time. The service was fantastic and everyone was always so happy to help. The check in process was simple, convenient and from the comfort of our suite. We absolutely recommend upgrading to an oceanfront suite. The butlers were extremely attentive and always looking to please.
The main pool was pretty calm and it was always very easy to find a chair. There were never any lines at the pool bar and drinks were easy to order. The "Star Friends" were so great and so hard working. They were on the go from 10am to midnight and always had upbeat attitudes...even after being in the sun and conducting pool/beach games for 6 hours a day. We were very impressed that they remembered our names and it made us feel like important guests.
The food was great and there was always a great selection to cater to everyone's palate. We had room service for breakfast for 2 days, but recommend the breakfast buffet over breakfast room service. We had lunch at the pool and in the restaurant at our own leisure. Lunch options included a buffet, along with menu choices that included lobster. We had wine with dinner every evening, with a new bottle being brought to our table for each type of wine request. My favorite dinner experience was at the Italian restaurant where our FAVORITE waiter, Rene, was serving. I cannot say anything other than positive things about Rene. He always had a smile on his face, explained every detail of the menu in detail and provided us with exceptional service. He was our favorite Iberostar employee....by far.
The only minor complaints we had were the following: the hairdryer in the room (for us ladies) were not ideal. You have to hold a button down the whole time you're drying your hair...and for someone that has long hair, my finger got pretty tired. Another issue that we had was when we requested a laundry bag from our concierge (requested 3 times) and it took an hour to receive. Again, these were pretty minor issues in our eyes.
Another recommendation I have is to try and upgrade your room once you get to the resort as you may be able to save a lot of money versus booking it upfront. Our friends had the opportunity to upgrade when they arrived and paid about $1000 in total less than us.
All in all, this resort was awesome...we will definitely be back.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico